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33. Routine messages typically concern
issues:
a. of change, conflict, or
complexity.
b.
1hat
are
characterize
d
by
time
pressure
an
d
surprise.
c. that people already understand and agree
on.
d.
that have great potential for
misunderstanding.
34.
Elec1mnicmelhod
s
of
cornrnunicatiorr
a. can increase the potential for communication
errors.
b. support the emotional well-being of
employees.
c. have slowed down the communication
process.
d.
have
increased
instance
s
of'hurnanmornents."
35. Which of the following is an advantage of a channel lower in
richness?
a. Two-way communication
b.
FToviding
arecotd
c. Faster
feedback
d. Spontaneity
36. Face-to-face
discussion:
a. is the richest medium of
communication.
b. conveys only cues written on
paper.
c. is an impersonal method of
communication.
d. is slow to provide
feedback.
37. Messages transmitted through actions, behavior, facial expressions, and tone of voice are referred to
as:
a. nonverbal communication.
b. leader-centered
communication.
c. follower-centered
communication.
d. redundant
communication.
38. An example of nonverbal communication
is:
a.
presentin
g
a
n
annual
report
b. management by wandering
around.
c.
writin
g
a
letter.
d. broadcasting a job
description.
39. Email should be used
for:
a. communicating with colleagues sitting across the
hall.
b. starting a
feud.
c. writing potentially sensitive material.
d. preparing a group of people for a
meeting.
40. Which of the following is a guideline for using e-mail effectively?
a.
Don't
act like a newspaper
reporter.
b. Say negative things about a colleague using
e-mail.
c. Keep e-mail messages short and to the
point.
d. Use e-mail to start or perpetuate a
feud.
41. Which of the following must be observed while sending an
e-mail?
a. Use the subject line to grab the reader's
attention.
b. Write elaborate and detailed e-mail
messages.
c. Write multiple e-mails to clear up confusion.
d. Keep e-mail messages general as most people avoid reading e-mails on hand-held
devices.
42. Leaders can persuade others
by:
a. establishing credibility.
b. building goals based on personal ambitions.
c. relying on facts and figures
alone.
d. keeping noise out of the communication process.
43. To
communicate
in a crisis, leaders
should:
a. avoid visibility among
followers.
b. convey a vision for the
future.
c.
encourage
rumors if they help the
situation.
d. instill a sense of
uncertainty
so that all
possible
avenues are
explored.
44. Which of the
following
is a form of social
media?
a.
Newspapers
b.
Telegrams
c.
Magazines
d.
Blogs
45. The most important part of a leader's job in a crisis situation is
to:
a. use social
media.
b. to use management by wandering
around.
c. to absorb people's fears and
uncertainties.
d. to be "an information
processor."
46. refers to the process of influencing how others construct meaning and comprehend the organization
and
their place in it.
47. is a process by which information and understanding are transferred between a sender and a
receiver.
48. A(n) is a person who is philosophically grounded in the belief that communication is essential to building
trust
and gaining commitment to a vision.
49. Briefly describe the leader as a communication
champion.
50. In the
communication
process, a(n) is the medium by which a message is carried from sender to
receiver.
51.
refers to
communication
that takes place across boundaries and hierarchical levels about the
group
or organization's vision, critical strategic themes, and the values that can help achieve desired
outcomes.
52. refers to leaders sharing all types of information throughout the company and across all
levels.
53. Why is listening important for
leaders?
54. The skill of grasping and interpreting a message's genuine meaning is called .
55. In , people together create a stream of shared meaning that enables them to understand each other and
share
a view of the
world.
56. is the amount of information that can be transmitted during a communication
episode.
57. is a nonverbal method of
communication
used by leaders to convey the value of
feedback.
58. Briefly describe a strategic
conversation.
59. Provide a contrast between dialogue and
discussion.
60. Describe channel
richness.
61. One example of informal communication is "management by wandering around." Describe and evaluate
this
communication method.
62. Why is nonverbal communication important?
63. How should a leader communicate in a
crisis?
