Management Information Systems: Managing the Digital Firm 7th Edition

Managing the Digital Firm, Seventh Canadian Edition Appendix A Learning Track Modules The following Learning Track Modules are available for downloading by students from the Companion Website. The modules are also available for instructors on the Pearson Catalogue. Chapter 1 Information Systems in Business Today CH1 LT1 How

Chapter 4 Developing a Corporate Code of Ethics Chapter 5 Evaluating Server and Mobile Operating Systems Chapter 6 Identifying Entities and Attributes in an Online Database Chapter 13 Preparing Web Site Design Specifications Chapter 14 Identifying Implementation Problems Managing the Digital Firm,

5. Recommend the best course of action. Let’s look at what each step involves. Copyright © 2015 Pearson Canada Inc. 285 a particular organization. Students are asked to analyze the case by focusing on the most important facts and using this information to determine the opportunities and problems facing

TEST ITEM FILE James Clark University of Lethbridge Management Information Systems Seventh Canadian Edition Kenneth C. Laudon New York University Jane P. Laudon Azimuth Information Systems Mary Elizabeth Brabston I. H. Asper School of Business, University of Manitoba

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition C) knowledge and the firm's tangible assets, such as goods or services D) time and knowledge Answer: A Diff: 3 Page Ref: 9 AACSB: Reflective thinking skills CASE: Knowledge Objective: 1.1 61) Which of the following roles in a

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 1 Information Systems in Business Today 1) Internet advertising is growing at approximately 10 percent a year. Answer: TRUE Diff: 3 Page Ref: 5 AACSB: Reflective thinking skills CASE: Knowledge Objective: 1.1 2) Developing a new product, fulfilling an

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition 61) E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government. A) the Internet and networking technologies B) e-commerce C) e-business D) any

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 2 How Businesses Use Information Systems 1) Enrolling employees in benefits plans is a business process handled by the finance and accounting function. Answer: FALSE Diff: 2 Page Ref: 33 AACSB: Use of information technology CASE: Knowledge Objective: 2.1 2)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition C) value chain analysis D) strategic systems analysis Answer: A Diff: 1 Page Ref: 82 AACSB: Reflective thinking skills CASE: Knowledge Objective: 3.3 61) The most successful solutions or methods for achieving a business objective are called A)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 3 Information Systems, Organizations, and Strategy 1) All organizations have bedrock, unassailable assumptions that define their goals and products. Answer: TRUE Diff: 2 Page Ref: 68 AACSB: Reflective thinking skills CASE: Knowledge Objective: 3.1 2) An adhocracy is a

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition 59) Which of the following adjusts copyright laws to the Internet age by making it illegal to circumvent technology-based protections of copyrighted materials? A) Digital Millennium Copyright Act B) Privacy Act C) Freedom of Information Act D)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 4 Social, Ethical, and Legal Issues in the Digital Firm 1) Even in today's legal climate, there is little incentive for firms to cooperate with prosecutors investigating financial crimes at their firm. Answer: FALSE Diff: 2 Page Ref: 102 AACSB: Use

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 5 IT Infrastructure and Emerging Technologies 1) A primary example of centralized processing is client/server computing. Answer: FALSE Diff: 2 Page Ref: 139 AACSB: Use of information technology CASE: Knowledge Objective: 5.1 2) In N-tier computing, significant parts of

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Answer: A Diff: 2 Page Ref: 145 AACSB: Use of information technology CASE: Knowledge Objective: 5.2 66) The practice of contracting custom software development to an outside firm is commonly referred to as A) outsourcing. B) scaling. C)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 6 Databases and Information Management 1) A grouping of characters into a word, a group of words, or a complete number is called a record. Answer: FALSE Diff: 1 Page Ref: 175 AACSB: Use of information technology CASE: Knowledge Objective: 6.1

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition C) in-memory computing. D) analytic platforms. Answer: A Diff: 2 Page Ref: 185 AACSB: Use of information technology CASE: Knowledge Objective: 6.3 64) A nationwide magazine publisher has hired you to help analyze their social media datasets to determine which

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 7 Telecommunications, the Internet, and Wireless Technology 1) Telephone networks are fundamentally different from computer networks. Answer: TRUE Diff: 2 Page Ref: 204 AACSB: Use of information technology CASE: Comprehension Objective: 7.1 2) Wikis allow visitors to change

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition 67) What technology allows people to have Knowledge pulled from Web sites and fed automatically to their computers? A) FTP B) RSS C) HTTP D) Bluetooth Answer: B Diff: 2 Page Ref: 227 AACSB: Use of information technology

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 8 Securing Information Systems 1) A drive-by download is a technique used by hackers to enable accessing files on a wireless network. Answer: FALSE Diff: 1 Page Ref: 245 AACSB: Use of information technology CASE: Comprehension Objective: 8.1 2)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition C) application proxy filtering D) packet filtering Answer: A Diff: 3 Page Ref: 261 AACSB: Use of information technology CASE: Comprehension Objective: 8.4 67) Which of the following is the greatest threat that employees pose to an organization's information

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to Customers 1) Firms can use social networking sites to improve their efficiency in customer service. Answer: TRUE Diff: 2 Page Ref: 295 AACSB: Use of information technology CASE: Comprehension Objective:

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Answer: C Diff: 1 Page Ref: 290 AACSB: Use of information technology CASE: Comprehension Objective: 9.3 66) Selling a customer with a checking account a home improvement loan is an example of A) operational CRM. B) direct marketing. C)

Chapter 1 Hands-on MIS Application Software Exercise Solution This exercise helps students understand how a raw file of sales transactions can be analyzed using database software to produce valuable information for managers. The solutions provided here were created using the query wizard and report wizard capabilities of Access.

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: How Much Does IT Matter? In May 2003, Nicholas Carr, an editor at Harvard Business Review, wrote an article titled “IT Doesn’t Matter,” which stirred significant debate in the business community. Carr’s argument

production and sales and marketing being the most important for this company. Such systems would help the company monitor work on the assembly line, obtain parts from suppliers, monitor orders from distributors, and provide parts and servicing information. A company Web site to publicize the unique features of

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: Information Systems and Your Career Looking out to 2020, the U.S. economy will create 25 million new jobs, and 28.5 million existing jobs will open up as their occupants retire. More than 95

Store & Region Sales Database ID Store No Sales Region Item No Item Description Unit Price Units Sold Week Ending 1 1 South 2005 17" Monitor $229.00 28 10/27/2012 2 1 South 2005 17" Monitor $229.00 30 11/24/2012 3 1 South 2005 17" Monitor $229.00 9 12/29/2012 4 1 South 3006 101 Keyboard $19.95 30 10/27/2012 5 1 South 3006 101 Keyboard $19.95 35 11/24/2012 6 1 South 3006 101 Keyboard $19.95 39 12/29/2012 7 1 South 6050 PC Mouse $8.95 28 10/27/2012 8 1 South 6050 PC Mouse $8.95 3 11/24/2012 9 1 South 6050 PC Mouse $8.95 38 12/29/2012 10 1 South 8500 Desktop CPU $849.95 25 10/27/2012 11 1 South 8500 Desktop CPU $849.95 27 11/24/2012 12 1 South 8500 Desktop CPU $849.95 33 12/29/2012 13 2 South 2005 17" Monitor $229.00 8 10/27/2012 14 2 South 2005 17" Monitor $229.00 8 11/24/2012 15 2 South 2005 17" Monitor $229.00 10 12/29/2012 16 2 South 3006 101 Keyboard $19.95 8 10/27/2012 17 2 South 3006 101 Keyboard $19.95 8 11/24/2012 18 2 South 3006 101 Keyboard $19.95 8 12/29/2012 19 2 South 6050 PC Mouse $8.95 9 10/27/2012 20 2 South 6050 PC Mouse $8.95 9 11/24/2012 21 2 South 6050 PC Mouse $8.95 8 12/29/2012 22 2 South 8500 Desktop CPU $849.95 18 10/27/2012 23 2 South 8500 Desktop CPU $849.95 18 11/24/2012 24 2 South 8500 Desktop CPU $849.95 20 12/29/2012 25 3 South 2005 17" Monitor $229.00 38 10/27/2012 26 3 South 2005 17" Monitor $229.00 30 11/24/2012 27 3 South 2005 17" Monitor $229.00 3 12/29/2012 28 3 South 3006 101 Keyboard $19.95 30 10/27/2012 29 3 South 3006 101 Keyboard $19.95 32 11/24/2012 30 3 South 3006 101 Keyboard $19.95 33 12/29/2012 31 3 South 6050 PC Mouse $8.95 25 10/27/2012 32 3 South 6050 PC Mouse $8.95 5 11/24/2012 33 3 South 6050 PC Mouse $8.95 26 12/29/2012 Page 1 34 3 South 8500 Desktop CPU $849.95 28 10/27/2012 35 3 South 8500 Desktop CPU $849.95 27 11/24/2012 36 3 South 8500 Desktop CPU $849.95 29 12/29/2012 37 4 North 2005 17" Monitor $229.00 18 10/27/2012 38 4 North 2005 17"

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 3: The Rise of Mobile Platform: M-commerce In a few years, the primary means of accessing the Internet both in the U.S. and worldwide will be through mobile devices like tablet and smartphone computers, and

ID Store No Sales Region Item No Item Description Unit Price Units Sold Week Ending 1 1 South 2005 17" Monitor $229.00 28 27-Oct-12 2 1 South 2005 17" Monitor $229.00 30 24-Nov-12 3 1 South 2005 17" Monitor $229.00 9 29-Dec-12 4 1 South 3006 101 Keyboard $19.95 30 27-Oct-12 15 2 South 2005

Best Performing Stores by Total Sales Weekly Sales Store No $267,648.90 6 $170,040.85 7 Page 1 of 1 $158,334.00 5 $91,435.05 8 $90,281.10 1 $90,051.25 3 $75,498.75 4 $54,262.70 2 Best Selling Products by Quantity Item No Units Sold Item Description Unit Price Week Ending Weekly Sales 2005 85 17" Monitor $229.00 11/24/2012 $19,465.00 56 17" Monitor $229.00 12/29/2012 $12,824.00 38 17" Monitor $229.00 10/27/2012 $8,702.00 36 17" Monitor $229.00 11/24/2012 $8,244.00 35 17" Monitor $229.00 12/29/2012 $8,015.00 34 17" Monitor $229.00 10/27/2012 $7,786.00 18 17" Monitor $229.00 10/27/2012 $4,122.00 17 17" Monitor $229.00 11/24/2012 $3,893.00 10 17" Monitor $229.00 12/29/2012 $2,290.00 9 17" Monitor $229.00 12/29/2012 $2,061.00 8 17" Monitor $229.00 11/24/2012 $1,832.00 8 17" Monitor $229.00 10/27/2012 $1,832.00 4 17" Monitor $229.00 12/29/2012 $916.00 3 17" Monitor $229.00 12/29/2012 $687.00 Summary for 'Item No' = 2005 (24 detail records) Sum 609 139461 3006 82 101 Keyboard $19.95 11/24/2012 $1,635.90 80 101 Keyboard $19.95 10/27/2012 $1,596.00 75 101 Keyboard $19.95 12/29/2012 $1,496.25 69 101 Keyboard $19.95 12/29/2012 $1,376.55 Page 1

4. What are complementary assets? Why are complementary assets essential for ensuring that information systems provide genuine value for an organization? 5. What academic disciplines are used to study information systems? How does each contribute to an understanding of information systems? What is the sociotechnical systems perspective? Managing the

Chapter 1 Running Case Assignment: Understanding Information System Requirements Software skills: Presentation software Business skills: Management analysis and information system recommendations How do you know what information systems are really needed by a business and which are the most important? How should a company’s structure or

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 10 E-Commerce: Digital Markets and Digital Goods 1) E-commerce refers to the use of any networking technologies to transact business. Answer: FALSE Diff: 2 Page Ref: 305 AACSB: Reflective thinking skills CASE: Comprehension Objective: 10.1 2) Consumer e-commerce is

Chapter 10 Hands-on MIS Application Software Solution Description Note that there are two solution files for this case: a spreadsheet solution file and a powerpoint solution file. Students’ solutions will vary, depending on the company they select and the time period over which it is analyzed.

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: Build an E-commerce Business Plan fiere are lots of different ways to lay out a business plan. fie sample outline below is just one of many outlines. After the outline, we’ll esh out each of

potential customers will want to question sales people and test ride the bikes. Moreover, selling over the Web would undoubtedly create channel conflict because Dirt Bikes relies so heavily on dealers for its sales. However, because DB is a relatively small company with a limited number of dealers,

creditors (liabilities) or to its owners (shareholders’ equity, also known as net worth). At any given time a business’s assets equals the sum of its liabilities plus its net worth. Current assets include cash, securities, accounts receivable, or other investments that are likely to be converted into cash

Management Information Systems 1 Analyzing a Dot-Com Business Model Yahoo! Inc. [Student Name –Date] Management Information Systems 2 Revenue Outlook ⚫Gross revenue decreased 21% from 2010 ⚫12% increase in gross margin ⚫Declining prices for display ads continued to impact 2011 performance despite investments in social media and next- generation advertising. Management Information Systems 3 Cost and Margin Outlook –over 3 Years ⚫Approximately 43% decrease in

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 4: E-commerce Payment Systems For the most part, existing payment mechanisms have been able to be adapted to the online environment, albeit with some significant limitations that have led to efforts to develop alternatives. In addition,

2011 2010 2009 Current Assets 3,452,536 4,345,548 4,594,772 Other Assets 11,330,250 10,582,556 10,341,258 Total Assets 14,782,786 14,928,104 14,936,030 Balance Sheet - Yahoo! (in thousands) C:\Users\Yen\Desktop\chờ\978-0133156843-SM\Hands On MIS App Solution\MIS13ch10_spshsolutionfile_03.xls Current Liabilities 1,207,361 1,625,872 1,717,728 Non-current Liabilities 1,034,358 744,103 724,982 Total Liabilities 2,241,719 2,369,975 2,442,710 Stockholders' Equity 12,541,067 12,558,129 12,493,320 Total Liabilities & Stockholders' Equity 14,782,786 14,928,104 14,936,030 2011 2010 2009 Total Revenues 4,984,199 6,324,651

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 1: E-commerce Challenges: The Story of Online Groceries What could be easier than ordering all your groceries online and having them delivered to your doorstep at a time you choose? No more driving to the store,

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Hot New Careers in E-commerce e Internet/e-commerce economy is hot again, and the prospects for employment in this rapidly expanding segment of the economy have never been better. In 2013, e-commerce retail and service

Chapter 10 Running Case Assignment: Achieving Operational Excellence: Developing an E-Commerce Strategy Software skills: Web browser software, Web page development software Business skills: Strategic analysis This project provides an opportunity for you to develop an e-commerce strategy for a real-world business and to

collected about users and because technology allows more targeted ad campaigns. Mobile e-commerce has grown by leaps and bounds the last few years. However, it’s still questionable if some of the business strategies will work in the long run. Students are probably very familiar with most of the

2011 2010 2009 Current Assets 3,452,536 4,345,548 4,594,772 Other Assets 11,330,250 10,582,556 10,341,258 Balance Sheet - Yahoo! (in thousands) C:\Users\Yen\Desktop\chờ\978-0133156843-SM\Hands On MIS App Solution\MIS13ch10_spshsolutionfile_07.xlsx Total Assets 14,782,786 14,928,104 14,936,030 Current Liabilities 1,207,361 1,625,872 1,717,728 Non-current Liabilities 1,034,358 744,103 724,982 Total Liabilities 2,241,719 2,369,975 2,442,710 Stockholders' Equity 12,541,067 12,558,129 12,493,320 Total Liabilities & Stockholders' Equity 14,782,786 14,928,104 14,936,030 2011 2010 2009 Total Revenues 4,984,199 6,324,651

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Answer: D Diff: 3 Page Ref: 320 AACSB: Reflective thinking skills CASE: Comprehension Objective: 10.3 67) Which of the following statements about B2B commerce is not true? A) Eighty percent of online B2B e-commerce is still based on EDI. B)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 11 Managing Knowledge 1) Enterprise content management systems are designed to manage structured information, while other systems, such as KWS, are designed to manage semi-structured and unstructured information. Answer: FALSE Diff: 1 Page Ref: 347 AACSB: Reflective thinking skills CASE: Knowledge

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Answer: D Diff: 2 Page Ref: 355 AACSB: Reflective thinking skills CASE: Knowledge Objective: 11.4 66) Forward chaining is A) a strategy for searching the rule base in an expert system that begins with information entered by the user. B)

knowledge about the operation of the business. Delays in accessing product information impaired dealer efficiency and customer service, and cumbersome processes and tools for accessing information used by employees similarly hampered internal operations. Managing the Digital Firm, Seventh Canadian Edition CHAPTER 11 Managing Knowledge LEARNING OBJECTIVES After reading

Age in Years Planned Retirement First Last Date of Birth at Retirement Hire Date Retirement Date Year Employed Annual Salary Bonus Alison Abel 6/15/1943 67.09 7/1/1974 7/1/2010 36.02 $100,000 100,000$ Barry Burns 7/11/1955 55.01 9/22/1989 7/1/2010 20.79 $85,000 34,000$ Length

Chapter 11 Running Case Assignment: Achieving Operational Excellence: Identifying Opportunities for Knowledge Management Software skills: Web browser software, presentation software Business skills: Knowledge management strategy formulation This project provides an opportunity for you to identify opportunities for knowledge management at a real-world business and to

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: Challenges of Knowledge Management Systems Successful deployment of knowledge management systems requires a very clear understanding of Opportunities Businesses armed with proprietary knowledge about their customers and operations have what could be called an “invisible competitive

Chapter 11 Application Solution Description Students will need to find an expert system tool that provides a mechanism, called the inference engine, which automatically matches facts against patterns and determines which rules are applicable. Remind them about what “rules” the expert systems is looking for: the “if”

distributing and using the knowledge assets. They will have to share, evaluate and reach conclusions with each other (and management). Then design must take over. b. Their conclusions must become explicit, but the task of gathering this knowledge is very dependant upon their skills and know- how – tacit knowledge c.

different types of decisions and at what management level they would expect those decisions to be made. For example, the location of a new plant would be an unstructured type of decision and made at the senior management level, whereas, the daily production Managing the Digital Firm, Seventh Canadian Edition

MIS13 Chapter 12 Hands-on MIS Exercise Online Managment Training Inc. Transaction Log: October 28 Cust ID Region Payment Source Amount Product Time Of Day 10017 West Credit Email $19.51 Book 15:03 10018 West Paypal Web $20.16 Book 18:54 10019 West Credit Web $17.53 Online 20:00 10020 West Credit Web $17.74 Online 12:37 10021 North Paypal Email $17.16

determining product costs, coordinating orders, and managing inventory. It can also show how product costs will be affected by price changes in components or raw materials. This project provides you with an opportunity to use spreadsheet software to perform a sensitivity analysis showing the impact of various prices for

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: Building and Using Pivot Tables Spreadsheet software is useful for helping managers detect and understand patterns in data. For instance, let’s a take a look at one day’s worth of transactions at an online

Bill of Materials: Moto 300 Brake System Component Component No. Source Unit Cost Quantity Extended Cost Brake cable M0593 Nissin 27.81 1 Brake pedal M0546 Harrison Billet 6.03 2 Brake pad M3203 Russell 27.05 2 Front brake pump M0959 Brembo 66.05 1 Rear brake pump M4739 Brembo 54.00 1 Front brake caliper M5930 Nissin 105.20 1 Rear brake

Chapter 12 Running Case Solution Bill of Materials: Moto 300 Brake System Component Component No. Source Unit Cost Quantity Extended Cost Brake cable M0593 Nissin 27.81 1 27.81 Brake pedal M0546 Harrison Billet 6.03 2 12.06 Brake pad M3203 Russell 27.05 2 54.10 Front brake pump M0959 Brembo 66.05 1 66.05 Brake pipe cost Total brake system materials

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 12 Enhancing Decision Making 1) Improving the quality of high-value decision making by an executive will save an organization far more money than improving the quality of lesser-value decisions made at a lower level. Answer: FALSE Diff: 2 Page Ref: 372

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition AACSB: Analytic skills CASE: Analysis Objective: 12.2 66) Which of the following is not an example of a BI predefined production report? A) workforce demographics B) order cycle time C) revenue forecasts D) supplier performance Answer: C

Some organizational changes will be required. Sales associates will need to make sure that customer and prospect information has been entered into the database. Managers will need to learn how to make use of the information in the database to help them run their dealership.

• Costs and benefits of the solution you have selected • Information requirements to be addressed by the solution • Management, organization, and technology issues to be addressed by the solution, including changes in business processes On the basis of the requirements you have identified, design the database and

Employees with Special Training Course_Name Last_Name First_Name Emp_SS# Position Date_Completed CAD-Advanced Munoz Luis 012-34-5678 Assembler 3/2/2010 O'Donnell James 567-89-0123 Tester 3/2/2010 Project Management Franz George 890-12-3456 Designer 6/23/2011 Tuesday, May 23, 2023 Page 1 of 1 Kamp Timothy 789-01-2345 Sales Rep 6/28/2009 Lattimore Joseph 123-45-6789 Painter 3/1/2009 Munoz Luis 012-34-5678 Assembler 3/1/2009 Norwick Robert 456-78-9012 Shipping Clerk 3/1/2006 Stokes Brian 987-65-4321 Marketing 6/28/2011 Employees with Special Training Course_Name Last_Name First_Name Emp_SS# Position Date_Completed CAD-Advanced Munoz Luis 012-34-5678 Assembler 3/2/2010 O'Donnell James 567-89-0123 Tester 3/2/2010 Project Management Franz George 890-12-3456 Designer 6/23/2011 Tuesday, May 23, 2023 Page 1 of 1 Kamp Timothy 789-01-2345 Sales Rep 6/28/2009 Lattimore Joseph 123-45-6789 Painter 3/1/2009 Munoz Luis 012-34-5678 Assembler 3/1/2009 Norwick Robert 456-78-9012 Shipping Clerk 3/1/2006 Stokes Brian 987-65-4321 Marketing 6/28/2011 Employee Training History Last_Name First_Name Emp_SS# Course_Name Date_Completed Munoz Luis 012-34-567 Project Management 3/1/2009 Excel Advanced 12/1/2011 CAD-Advanced 3/2/2010 Lattimore Joseph 123-45-678 Excel Intermediate 2/22/2009 Norwick Robert 456-78-901 Word for Dummies 12/12/2011 Project Management 3/1/2006 Getting to Yes 10/1/2010 O'Donnell James 567-89-012 CAD-Advanced 3/2/2010 Powerpoint 6/4/2009 Word for Dummies 12/12/2011 Morrissey Richard 678-90-123 CAD 3/2/2010 Kamp Timothy 789-01-234 Getting to Yes 10/1/2010 Project Management 6/28/2009 Franz George 890-12-345 Sellling Yourself 10/10/2010 Project Management 6/23/2011 Excel Advanced 12/1/2010 Tuesday, May 23, 2023 Page 1 of 2 Project Management 3/1/2009 Powerpoint 6/4/2011 Artis Patricia 234-56-789 Word

Emp_SS# Last_Name First_Name Street City State Zip Telephone Birth_Date Marital Position Salary 012-34-5678 Munoz Luis 11 Ram Ridge Carbondal e CO 81623 970-945-4338 29-Aug-71 M Assembler $39,000.00 Carbondal 234-56-7890 Artis Patricia 45 William St. Basalt CO 81621 970-945-0087 11-Apr-73 S Secretary $29,000.00 345-67-8901 Renaldo Carlos 793 Ridge Rd. Basalt CO 81621 970-945-1883 08-May-69 M Welder $41,200.00 Carbondal 456-78-9012 Norwick Robert 10 Webb St. e CO 81623 970-945-5654 01-Sep-70 M Shipping Clerk $32,500.00 567-89-0123 O'Donnell James 56 Mountainview e CO 81623 970-945-3021 09-Feb-69 M Tester $37,000.00 Carbondal 678-90-1234 Morrissey Richard 93 Pond Drive Basalt CO 81621 970-945-2838 30-Jan-60 D Engineer $51,000.00 789-01-2345 Kamp Timothy 39 Brook Dr. Basalt CO 81621 970-945-5944 27-Jun-64 M Sales Rep $43,500.00 Carbondal 890-12-3456 Franz George 8 Powder

Managing the Digital Firm, Seventh Canadian Edition or must be reworked for a production environment. The problem arises when the prototype is adopted as the production version of the system without careful analysis and validation. Prototypes are built so rapidly that documentation and testing are glossed over. The system is

Cust_ID Last Name First Name Street City State Zip Telephone 1 Flynn Colleen 44 Hastings Ave. Portland OR 97223-0974 503-665-5594 2 Bauer Richard 322 Scenic Drive Portland OR 97253-9944 503-297-4493 3 DelFino Joseph 119 Young Ave. Portland OR 97202-4432 503-668-5503 10 Sheridan Amy 29 Glen Ridge Portland OR 97299-5903 503-789-4920 11 Venable Stephen 653 Ridge Road Portland OR 97223-4921 503-665-2943 12 Spadafino Anthony 43 8th Ave. Portland OR 97202-4320 503-668-2399 13 Ng Victor 72 Lincoln Pl. Portland OR 97266-2039 503-297-5927 14 Nielsen Elizabeth 67 Forest Trail Portland OR 97228-8522 503-297-7020 15 Downey Joseph 12 Monica Court Portland OR 97255-6902 503-668-3901 16 St. John Bettye 893 Pleasant Ave. Portland OR 97250-5030 503-665-2935 17 Keating Christopher 95 Roundhill Road Portland OR 97223-4939 503-665-1194 18 Melman Jonathan 42 College Dr. Portland OR 97228-3094 503-297-8925 19 Grote Teresa 69 Rocky Hill Portland OR 97202-5926 503-668-3049 20 Tripper Benjamin 723 Pine St. Portland OR 97223-9504 503-665-4929 4 Hardman Pauline 57 Beekman Road Portland OR 97269-0055 503-789-9143 5 Yang Walter 83 Hunter's Trail Portland OR 97299-9453 503-789-1742 6 Kozlowski Peter 92 Mountain Road Portland OR 97266-0482 503-297-5780 7 Rodriguez Elena 751 Lounsbury Ave. Portland OR 97228-0516 503-297-7921 8 Stillman Charles 82 County Road Portland OR 97269-5043 503-789-4032 9 Nagel Ellen 901 Forest Road Portland OR 97253-9540 503-297-5021

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Primer on Business Process Management Many businesses do not have a clear conception of what business processes exist in their firms, how they work, or how much they cost. In a recent survey by Forrester

database is limited to basic human resources data, such as employee name, identification number, birth date, address, telephone number, marital status, job position, and salary. A portion of this database is illustrated here. You can find some sample records from this database on the Laudon Web site for this

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: A Primer on Business Process Design and Documentation Why Business Process Design Is Important “Business process design has a long history in American management. In today’s digital environ- ment, over 80% of the $800 billion business consulting

Cust_ID Last Name First Name Street City State Zip Telephone Made_Purchase Touchpoint 1 Flynn Colleen 44 Hastings Ave. Portland OR 97223-0974 503-665-5594 TRUE Web 2 Bauer Richard 322 Scenic Drive Portland OR 97253-9944 503-297-4493 FALSE Ad 3 DelFino Joseph 119 Young Ave. Portland OR 97202-4432 503-668-5503 TRUE Mouth 14 Nielsen Elizabeth 67 Forest Trail Portland OR 97228-8522 503-297-7020 TRUE Ad 15 Downey Joseph 12 Monica Court Portland OR 97255-6902 503-668-3901 FALSE Ad 16 St. John Bettye 893 Pleasant Ave. Portland OR 97250-5030 503-665-2935 FALSE Web 17 Keating Christopher 95 Roundhill Road Portland OR 97223-4939 503-665-1194 FALSE Mouth 18 Melman Jonathan 42 College Dr. Portland OR 97228-3094 503-297-8925 TRUE Ad 19 Grote Teresa 69 Rocky Hill Portland OR 97202-5926 503-668-3049 FALSE Ad 20 Tripper Benjamin 723 Pine St. Portland OR 97223-9504 503-665-4929 FALSE Mouth tblCustomer_Prospect 4 Hardman Pauline 57 Beekman Road Portland OR 97269-0055 503-789-9143 TRUE Ad 5 Yang Walter 83 Hunter's Trail Portland OR 97299-9453 503-789-1742 FALSE Web 6 Kozlowski Peter 92 Mountain Road Portland OR 97266-0482 503-297-5780 TRUE Ad 7 Rodriguez Elena 751 Lounsbury Ave. Portland OR 97228-0516 503-297-7921 FALSE Mouth 8 Stillman Charles 82 County Road Portland OR 97269-5043 503-789-4032 FALSE Ad 9 Nagel Ellen 901 Forest Road Portland OR 97253-9540 503-297-5021 FALSE Ad 10 Sheridan Amy 29 Glen Ridge Portland OR 97299-5903 503-789-4920 TRUE Mouth 11 Venable Stephen 653 Ridge Road Portland OR 97223-4921 503-665-2943 FALSE Mouth 12 Spadafino Anthony 43 8th Ave. Portland OR 97202-4320 503-668-2399 TRUE Ad 13 Ng Victor 72 Lincoln Pl. Portland OR 97266-2039 503-297-5927 FALSE Web SALES_by_TOUCHPOINT Touchpoint Cust_ID Last Name First Name Telephon Made_Purchas Ad 18 Melman Jonathan 503-297-892 14 Nielsen Elizabeth 503-297-702 Tuesday, May 23, 2023 Page

Managing the Digital Firm, Seventh Canadian Edition CHAPTER 13 Developing Information Systems LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. How does developing new information systems produce organizational change? 2. What are the core activities in the information

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: A Primer on Business Process Design and Documentation Object-oriented development can be used to improve system quality and exibility. A number of techniques for the analysis and design of object- oriented systems have been developed,

Some organizational changes will be required. Human resource associates will need to make sure that the required training, performance rating, and educational data have been entered into the database. They will also have to learn how to use the database for promotion and staffing decisions.

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 13 Developing Information Systems 1) The most common form of IT-enabled organizational change is automation. Answer: TRUE Diff: 2 Page Ref: 403 AACSB: Use of information technology CASE: Knowledge Objective: 13.1 2) Rationalization of procedures describes a radical rethinking

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition A) Develop the prototype; use the prototype; revise and enhance the prototype. B) Identify user requirements, develop the prototype, use the prototype, revise and enhance the prototype. C) Define the requirements, develop solutions, select the best prototype, and implement the

Year 0 1 2 3 4 5 2012 2013 2014 2015 2016 2017 Costs Development Reduced labor costs HR Staff 1 @$37000 annually $1,850.00 $1,850.00 $1,850.00 $1,850.00 $1,850.00 HR Staff 2 @ 42000 annually $2,100.00 $2,100.00 $2,100.00 $2,100.00 $2,100.00 Reduced recruiting costs @11000 annually $11,000.00 $11,000.00 $11,000.00 $11,000.00 $11,000.00 Sub Total $14,950.00 $14,950.00 $14,950.00 $14,950.00 $14,950.00 Net Cash

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: Information Technology Investments and Productivity Information technology now accounts for about 35 to 50 percent of total business capital investment in the United States. Whether this investment has translated into genuine productivity gains remains open

payback method. Assume a 5 percent interest rate for your net present value calculations. Use spreadsheet software for your calculations. • (Optional) If possible use electronic presentation software to summarize your findings for management. Chapter 14 Running Case Assignment: Improving Decision Making: Using Spreadsheet Software to Analyze the Return

schedules more effectively because it now knows on which projects everyone is working. A balanced view of management, organizational, and technical changes helped the company succeed with its new project management software system. Management also successfully changed the organization by creating a Project Management Office and developed a new set

MIS13 Chapter 14 Solution File Year 0 1 2 3 4 5 2012 2013 2014 2015 2016 2017 Costs Quantity CAD software 50 $3,500.00 $175,000.00 $1,000.00 $1,000.00 $1,000.00 $1,000.00 $1,000.00 Database 50 $80.00 $4,000.00 $500.00 $500.00 $500.00 $500.00

MIS13 Chapter 14 Question File The following Tables 1 and 2 show each cost component for the new CAD system as well as annual maintenance costs over a five-year period. Table 1 – CAD System Components Year 0 Costs Item Quantity Cost/each Hardware PCs

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: Capital Budgeting Methods for Information System Investments Traditional Capital Budgeting Models Capital budgeting models are one of several techniques used to measure the value of investing in long-term capital investment projects. fie process of analyzing and

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Enterprise Analysis (Business Systems Planning) Establishing Organizational Information Requirements To develop an effective information systems plan, the organization must have a clear understand- ing of both its long- and short-term information requirements. Two principal methodologies for establishing

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Answer: C Diff: 2 Page Ref: 434 AACSB: Reflective thinking skills CASE: Knowledge Objective: 14.1 67) Which of the following is not a responsibility of effective change management? A) integrating legacy systems B) dealing with fear and anxiety

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 14 Project Management, Business Value, and Managing Change 1) The cost of a project is based on the time taken to complete the project. Answer: TRUE Diff: 2 Page Ref: 439 AACSB: Reflective thinking skills CASE: Knowledge Objective: 14.1

Chapter 15 Hands-on MIS Application Software Exercise Solution Description: Database and Web-Page Development Tool Exercise: Building a Job Database and Web Page for an International Consulting Firm Students must first be reminded that before coding ever begins, it is the responsibility of the developer to fully understand the

systems that had to be standardized and consolidated based on best-practice processes throughout the company. The company recognized that the key factor in meeting its goals would be to change employee behavior, change management practices, and promote knowledge-sharing across geographical and cultural boundaries. The company assigned a business “owner” for

Internet. However, the Web can first be used to try to help Dirt Bikes promote its brand abroad and help users locate dealers. Once the dealership has been established in each country, marketing would have to consider ways to market the product, such as pop up advertising at appropriate sites.

Chapter 15 Running Case Assignment: Achieving Operational Excellence: Expanding International Sales In this project you’ll use the Web to research international markets for a small manufacturing company. Software skills: Web browser and electronic presentation software Business skills: Identifying international markets Management would

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition Chapter 15 Managing Global Systems 1) The first step in establishing a corporate strategy and structure for globalization is to determine the appropriate technology platform. Answer: FALSE Diff: 1 Page Ref: 465 AACSB: Reflective thinking skills CASE: Knowledge Objective: 15.2 2)

Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition 65) Which systems are worth sharing on a transnational basis, from a cost and feasibility point of view? A) only systems that support functions that are absolutely critical to the organization B) core systems and worthwhile provincial systems C)

Managing the Digital Firm, Seventh Canadian Edition CHAPTER 2 How Businesses Use Information LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. What are business processes? How are they related to information systems? 2. How do information systems serve the

Chapter 2 Running Case Solution Description The spreadsheet solution file for this case uses a line chart to show the 5-year trend in Dirt Bikes’ total sales and a stacked column chart of 5-year sales trends to show how much international and domestic sales contribute to the

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 2: Collaboration and Teamwork Outline Introduction: It’s a Collaborative World 1.0 Why Are Collaboration and Teamwork So Important Today? 2.0 What Are the Business Benefits of Collaboration? 3.0 What Makes a Good Team Member And Collaborator? 4.0 What Makes a

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Challenges of Using Business Systems Organizations still need different types of information systems serving various organizational levels, functions, and business processes, and they increasingly need systems providing enterprise- wide integration. ese needs create both

Orders and Suppliers Vendor Name Vendor No. Order No. Item No. Item Description Item Cost Quantity Cost per order A/P Terms Order Date Arrival Date Spacetime Technologies 2 A0111 6489 O-Ring 3.00$ 900 2,700.00$

This worksheet shows the number of Dirt Bikes motorcycles sold between 2008 and 2012. Worksheet name: Sales Amounts are in thousads of dollars Sales by Model Model 2008 2009 2010 2011 2012 Enduro 250 1201 1663 2291 2312 2195 2002 0 0 0 0 0 0 1000 1500 2000 2500 3000 3500 4000 Units sold Enduro 250 Enduro 550 Moto 300 Moto 450 0 500 4500 2008 2009 2010 2011 2012 Year Annual Sales Enduro 550 2832 3290 3759 4078

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: Systems from a Functional Perspective We will start by describing systems using a functional perspective because this is the most straightforward approach, and, in fact, because this is how you will likely first encounter systems

Managing the Digital Firm, Seventh Canadian Edition Describe the characteristics of executive support systems (ESS) and explain how these systems differ from DSS. Executive support systems help senior managers address strategic issues and long- term trends, both in the firm and in the external environment. • ESS address nonroutine

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 5: Occupational and Career Outlook for Information Systems Majors 2010-2020 Total employment in the United States is expected to increase by about seven percent from 2010 to 2020. However, the 20.5 million jobs expected to be

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 4: Organizing the Information Systems Function e job of the CIO is to review information technology investments and decisions in the function- al areas. e advantage of this approach is that systems are built that directly address

2012, annual sales of Dirt Bikes models between 2008 and 2012, and total domestic versus international sales between 2008 and 2012. Use your spreadsheet software to create graphs of Dirt Bikes’s sales history from 2008 to 2012 and its domestic versus international sales from 2008 to 2012. Select the

3. How do the value chain and value web models help businesses identify opportunities for strategic information system applications? 4. How do information systems help businesses use synergies, core competencies, and network-based strategies to achieve competitive advantage? 5. What are the challenges posed by strategic information systems, and how should

$4,995 to $5,695 while its four-stroke model is priced at $3,295. Other models are priced over $8,000. It would be a direct competitor to Dirt Bikes. The major foreign competitors are Japanese: Honda, Kawasaki. Suzuki, and Yamaha. Honda is a major Japanese producer of various

ID Guest First Name Guest Last Name Room Room Type Arrival Date Departure Date No of Guests Daily Rate 1 Barry Lloyd Hayes Bay-window 11/30/2012 12/3/2012 2 $150.00 2 Michael Lunsford Cleveland Ocean 11/30/2012 12/8/2012 3 $112.50 3 Kim Kyuong Coolidge Bay-window 12/3/2012 12/6/2012 1 $150.00 4 Edward Holt Washington Ocean 11/30/2012 12/2/2012 4 $325.00 15 Darlene Shore Arthur Ocean 12/23/2012 12/30/2012 5 $198.00 16 Carlyle Charleston Quincy Adams Bay-window 12/2/2012 12/5/2012 2 $150.00 17 Albert Goldstone Johnson Ocean 12/4/2012 12/6/2012 3 $250.00 18 Charlene Tilson Van Buren Bay-window 12/4/2012 12/6/2012 1 $150.00 19 Everett Chad Madison Ocean 12/9/2012 12/13/2012 2 $275.00 20 Gerald Pittsfield Roosevelt Ocean 12/4/2012 12/6/2012 2 $275.00 21 Jamal Smith Tyler Bay-window 12/19/2012 12/22/2012 2 $150.00 22 Louis Paris Jackson Ocean 12/9/2012 12/13/2012 1 $250.00 23 Nigel Stratford Eisenhower Ocean 12/13/2012 12/15/2012 2 $200.00 24 Peter Willington Grant Ocean 12/18/2012 12/20/2012 1 $200.00 25 Ronald Cartier Jefferson Bay-window 12/23/2012 12/27/2012 4 $175.00 26 Trista Leven Eisenhower Ocean 12/16/2012 12/19/2012 1 $200.00 27 Valerie Snell Adams Bay-window 12/2/2012 12/5/2012 1 $150.00 28 Walter Acton Polk Side 12/23/2012 12/30/2012 6 $148.50 29 Xavier Trezza McKinley Side 12/13/2012 12/16/2012 2 $125.00 30 Zachary Miller Washington Ocean 12/12/2012 12/15/2012 2 $325.00 5 Thomas Collins Lincoln Ocean 12/8/2012 12/12/2012 2 $300.00 6 Paul Bodkin Coolidge Bay-window 11/30/2012 12/2/2012 2 $150.00 7 Randall Battenburg Washington Ocean 12/3/2012 12/11/2012 2 $292.50 8 Calvin Nowotney Lincoln Ocean 12/1/2012 12/3/2012 1 $300.00 9 Homer Gonzalez Lincoln Ocean 12/4/2012 12/6/2012 5 $320.00 10 David Sanchez Jefferson Bay-window 12/4/2012 12/6/2012 2 $175.00 11 Buster Whisler Jackson Ocean 12/4/2012 12/7/2012 2 $250.00 12 Julia Martines Reagan Bay-window 12/9/2012 12/14/2012 1 $150.00 13 Samuel Kim Truman Side 12/19/2012 12/29/2012 3 $112.50 14 Arthur Gottfried Garfield Side 12/12/2012 12/14/2012 2 $125.00 Avg Length of Visit per Room Type Page 1 Room Type Avg Visit Length Bay-window 3 Ocean 3.625 Side 5.5 Avg No of Visitors per Room Type Page 1 Room Type AvgOfNo of Guests Bay-window 1.8 Ocean 2.375 Side 3.25 Base Income per Room Page 1 Room Daily Rate Length of Visit Base Income/Room Room Type Hayes $150.00 3 $450.00 Bay-window Reagan $150.00 5 $750.00 Bay-window Truman $112.50 10 $1,125.00 Side Garfield $125.00 2 $250.00 Side Arthur $198.00 7 $1,386.00 Ocean Quincy Adams $150.00 3 $450.00 Bay-window Johnson $250.00 2 $500.00 Ocean Van Buren $150.00 2 $300.00 Bay-window Madison $275.00 4 $1,100.00 Ocean Roosevelt $275.00 2 $550.00 Ocean Tyler $150.00 3 $450.00 Bay-window Jackson $250.00 4 $1,000.00 Ocean Eisenhower $200.00 2 $400.00 Ocean Grant $200.00 2 $400.00 Ocean Jefferson $175.00 4 $700.00 Bay-window Eisenhower $200.00 3 $600.00 Ocean Adams $150.00 3 $450.00 Bay-window Polk $148.50 7 $1,039.50 Side McKinley $125.00 3 $375.00 Side Washington $325.00 3 $975.00 Ocean Cleveland $112.50 8 $900.00 Ocean Coolidge $150.00 3 $450.00 Bay-window Washington $325.00 2 $650.00 Ocean Lincoln $300.00 4 $1,200.00 Ocean Coolidge $150.00 2 $300.00 Bay-window Washington $292.50 8 $2,340.00 Ocean Lincoln $300.00 2 $600.00 Ocean Lincoln $320.00 2 $640.00 Ocean Jefferson $175.00 2 $350.00 Bay-window Jackson $250.00 3 $750.00 Ocean Avg Length of Visit per Room Type Room

ID Guest First Name Guest Last Name Room Room Type Arrival Date Departure Date No of Guests Daily Rate 1 Barry Lloyd Hayes Bay-window 12/1/2012 12/4/2012 2 $150.00 2 Michael Lunsford Cleveland Ocean 12/1/2012 12/9/2012 3 $112.50 3 Kim Kyuong Coolidge Bay-window 12/4/2012 12/7/2012 1 $150.00 4 Edward Holt Washington Ocean 12/1/2012 12/3/2012 4

competitive forces in its industry. You’ll use value chain analysis to determine what kinds of information systems will provide the company with a competitive advantage. Dirt Bikes’s management wants to be sure it is pursuing the right competitive strategy. Chapter 3 Running Case Assignment: Improving Decision Making: Analyzing

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 1: The Changing Business Environment of Information Technology A combination of information technology innovations and a changing domestic and global busi- ness environment makes the role of IT in business even more important for managers than just

cookie data to provide to them with information of greatest interest to them. Moreover it might induce visitors returning more often. However, Web site visitor information collected from cookies could be misused by DB and by companies the collect that data, creating problems for both the visitor and for DB’s

MIS13 Hands-on MIS Management Decision Problem 2 WEB USAGE REPORT FOR THE WEEK ENDING JANUARY 6, 2013 USER NAME MINUTES ONLINE WEB SITE VISITED Kelleher,Claire 45 www.doubleclick.net Kelleher, Claire 107

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: Developing a Corporate Code of Ethics for IT As a manager, you will be responsible for developing, enforcing, and explaining corporate ethics policies. Historically, corporate management has paid much more attention to financial integri- ty and

Chapter 4 Solution Description Go to tennisvisitortips.blogspot.com/ to see a sample solution for this exercise. Companies selling tennis equipment or providing services related to the U.S. Open (hotels, restaurants, transportation services) might want to place on this blog text, banner, or video ads or links to their Web sites.

Bikes’s Web site privacy policy. The TRUSTe Web site at <URL>www.truste.com describes privacy best practices to help you draft Dirt Bikes’s privacy policy. You can also examine specific companies’ privacy policies by searching for Web site privacy policies on Yahoo!, Google or another search engine. Prepare a report for

Managing the Digital Firm, Seventh Canadian Edition CHAPTER 4 Social, Ethical, and Legal Issues in the Digital Firm LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. What social, ethical, and legal issues are raised by information systems? 2.

Chapter 5 Running Case Solution Alternative 1: Buying the Software Features Year 1 Year 2 Year 3 Number of users 25 25 25 Software license fee 100,000.00 0.00 0.00 Customization/implementation 12000 0 0 User Training 10000 0 0 ANNUAL TOTAL 84500 62500 62500 TOTAL 3-YEAR COST 209500 Alternative 2: Renting the Software from an ASP Features Year 1

Chapter 5 Solution Description The spreadsheet solution file shows that the total 3-year cost of renting hosted software is less expensive than purchasing it and using hosted software requires less management than Dirt Bikes owning and running its software. However, there are other factors to consider-the functionality of

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: Cloud Computing Introduction 2.0 Leading Examples and Services 3.0 Cloud Computing: Related Concepts 4.0 Business Pros and Cons of Cloud Computing Introduction Cloud computing is a vision of computing in the 21st Century in which most computer and IS functionality

3. What are the current trends in computer hardware platforms? 4. What are the current trends in software platforms? 5. What are the challenges of managing IT infrastructure, and what are management solutions? found moving to a client/server architecture is not the dream they were led to believe. The shortage

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: How Computer Hardware and Software Work Although managers and business professionals do not need to be computer technology experts, they should have a basic understanding of the role of hardware and software in the organiza- Computer

Print resolution 600 × 600 Network ready? Yes Maximum price/unit $700 Chapter 5 Hands-on MIS Improving Decision Making: Using a Spreadsheet to Evaluate Hardware and Software Options Desktop and Printer

scheduling software for use by 25 members of its manufacturing staff. Management is trying to determine whether to purchase the software from a commercial vendor along with any hardware required to run the software or to use a hosted software solution from a software service provider. (The

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Service Level Agreements Service level agreements (SLAs) are contracts between firms that formally define the level of service between a purchaser of services and a vendor of services. Contracts are a promise between individuals and

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 4: The Open Source Software Initiative Open source software is software produced by a community of several hundred thousand programmers around the world. Open source software is by definition free, available to all who can download

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 5: The Evolution of IT Infrastructure e IT infrastructure in organizations today is an outgrowth of over 50 years of evolution in computing platforms. ere have been five stages in this evolution, each representing a

Computer Item Minimum Specs Lenovo Specs Dell Specs HP Specs Model No. ThinkCentre M78 Small Desktop Vostro 470 HP ENVY 23-c110xt All-in-One Processor 3 GHz 3.8 3.1 3.3 Hard Drive 500 GB 500 500 1TB Printer Item Minimum Specs Hewlett Packard Canon Dell* Model No. HP LaserJet Pro P1606dn imageCLASS D530 Laser Dell V525w All-in-One Wireless Inkjet Print Speed 20 ppm 26 ppm 26

customer purchased that motorcycle. • Redesign Dirt Bikes’s customer database so that it can store and provide the information needed for marketing. You will need to develop a design for the new customer database and then implement that design using database software. Consider using multiple tables in your

employees with accurate, current, and complete information. Most of the trouble was a result of having isolated systems that were time-consuming and expensive to update and use. Because the data were not consolidated into one system, many times the same piece of data were entered multiple times without any consistency.

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Hierarchical and Network Data Models You can still find older systems that are based on a hierarchical or network data model. e hier- archical DBMS is used to model one-to-many relationships, presenting data to users in

Chapter 6 Management Decision Problem 2 Proposed Data Warehouse Format and Sample Files Proposed Data Warehouse Format Product _ID Product_ Description Cost_per_ Unit Units_ Sold Sales_Region Division Customer_ID The following

ID Product Number Product Category Product Name Purchase Cost Selling Price Supplier Number Quantity on Hand Reorder Level 1 1 Road Classic 109 $207.49 $290.49 1 7 2 2 2 Road Elegant 210 $281.52 $394.13 1 7 2 3 3 Road Runroad 1000 $250.95 $350.99 3 8 5 4 4 Mtn. Eagle 3 $350.52 $490.73 2 5 2 15 15 Children Red Rider $15.00 $25.50 4 8 5 16 16 Children Coolest 100 $69.99 $97.98 1 6 5 17 17 Children Green Rider $95.47 $133.66 4 4 5 18 18 Road Runroad 4000 $390.95 $495.99 3 5 5 19 19 Road Runroad 5000 $450.95 $599.99 3 5 5 20 20 Road Twist & Shout $490.50 $635.70 4 0 2 21 21 Leisure Breeze $89.95 $130.95 5 4 2 22 22 Leisure Breeze LE $109.95 $149.95 5 5 4 23 23 Mtn. Bluff Breaker $375.00 $495.00 5 3 3 24 24 Mtn. Jetty Breaker $455.95 $649.95 5 1 2 5 5 Mtn. Eagle 2 $401.11 $561.54 2 2 2 6 6 Mtn. Eagle 1 $410.01 $574.01 2 1 2 7 7 Hybrid Runblend 2000 $180.95 $255.99 3 0 5 8 8 Hybrid Eagle 7 $150.89 $211.46 2 9 2 9 9 Hybrid Tea for Two $429.02 $609.00 4 3 2 10 10 Leisure Runcool 3000 $85.95 $135.99 3 5 5 11 11 Leisure Starlight $100.47 $140.66 4 1 2 12 12 Leisure Supreme 350 $50.00 $70.00 1 3 5 13 13 Leisure Blue Moon $75.29 $105.41 4 4 2 14 14 Children Runkidder 100 $50.95 $75.99 3 10 5 ID

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 2: Introduction to SQL fiis Hands-On Guide is a brief introduction to Structured Query Language (SQL), the standard language for relational database management systems. SQL can be used for defining database structures, querying databases, and updating

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: Database Design, Normalization, and Entity- Relationship Diagramming is Hands-On Guide will show you how to design a relational database system for a small busi- ness using normalization and entity-relationship diagrams. e system we will be developing is

ID No Supplier Number Company Name Street Address City State ZIP Code 1 1 Bicyclist's Choice 1459 Washington Avenue Sioux Falls SD 57106 2 2 Bike-One 2000 Oceanside Lane San Diego CA 92110 3 3 Run-Up Bikes 1155 Fifth Avenue Long Branch NJ 07521 4 4 Simpson's Bike Supply 107 Piedmont Tulsa OK 74114 5 5 The Bike Path 1999 Stephen Hands Path East Hampton NY 11937 Product Name Product Number Supplier Number Company Name Street Address City State ZIP Code Quantity on Hand Reorder Level Runblend 2000 7 3 Run-Up Bikes 1155 Fifth Avenue Long Branch NJ 07521 0 5 Starlight 11 4 Simpson's

Chapter 6 Running Case Solution Description The solution file represents one of many alternative database designs that would satisfy Dirt Bikes’ requirements. The design shown here consists of 4 tables: Customer, Distributor, Purchase, and Model. Dirt Bikes’s old customer database was

CustomerID Last Name First Name Street City State Zip Phone Email DateofBirth Ed Level Sport Racing 1 Mann Dwight 23 Colby Lane Tacoma WA 98109 2531234333 dmann4@aol.com 8/2/1980 12 Hunting TRUE 2 Porter William 3 Pinehill Rd. Logan UT 84321 4357973322 wport3@yahoo.com 11/24/1971 16 Skiing TRUE 3 Higgins Daniel 38 Ryder Rd. Lincoln

CustomerID Last Name First Name Street City State Zip Phone Model Date Distributor 1 Mann Dwight 23 Colby Lane Tacoma WA 98109 (253) 123-4333 Enduro 250 12-Feb-12 J&J Cycle 2 Porter William 3 Pinehill Rd. Logan UT 84321 (435) 797-3322 Enduro 250 27-Mar-12 WX Cycle 3 Higgins Daniel 38 Ryder Rd. Lincoln NE 68526 (402) 471-6950 Moto 450 11-Jul-11 All-Terrain Cycle 4 Langan Howard 8 Belle Ave. Flagstaff AZ 86002 (928) 382-5877 Moto 450 12-Jan-12 Cycle World 5 Delgado Luis 66 Skyview Terrace Las Cruces NM 88003 (505) 582-4301 Moto 300 05-Oct-11 Ben's Cycles 6 Stratman Philip 722 Donald

Chapter 7 Running Case Solution 1. How could the various Internet tools help employees at Dirt Bikes? Create a matrix showing what types of employees and business functions would benefit from using each type of tool and why. The Internet is far easier and less

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 5: Introduction to Web 2.0 Many of the unique features of e-commerce and the Internet come together in a set of applications and social media technologies referred to as Web 2.0. e Internet started out as

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 2: Telecommunications Services Provided by Commercial Communications Vendors Telecommunications is the digital plumbing that holds the modern digital firm together, and makes it possible for the all the computers, telephones, and Internet devices to work.

Managing the Digital Firm, Seventh Canadian Edition List and describe alternative ways of locating information on the Web. • Search engines are a facility on the Web that helps you find sites with the information and/or services you want. Examples: Google, Yahoo!, and MSN. • Intelligent agent shopping bots

In this project, you’ll suggest applications of Internet technology to help a employees at real-world company work more efficiently. Chapter 7 Running Case Assignment: Achieving Operational Excellence: Using Internet Tools to Increase Efficiency and Productivity Software skills: Web browser software and presentation software Business

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: LAN Topologies Sometimes LANs are described in terms of the way their components are connected together, or their topology. ere are three major LAN topologies: star, bus, and ring (see Figure 7.6). In a star topology,

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Cellular System Generations Cellular Generations Wireless phone systems throughout the world are gradually moving toward much higher speeds and capacities. is transition involves over $150 billion in worldwide investment by 2016 in what are called

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 4: Wireless Applications for Customer Relationship Management, Supply Chain Management, and Healthcare Wireless Applications for Customer Relationship Management Major customer relationship management (CRM) vendors have enhanced their products to provide mobile support for sales and service activities.

Managing the Digital Firm, Seventh Canadian Edition CHAPTER 7 Telecommunications, the Internet, and Wireless Technology LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. What are the principal components of telecommunications networks and key networking technologies? 2. What

Chapter 7 Solution file: Using Spreadsheet Software to Evaluate Wireless Services Assumptions Zip Code 45238 Per Employee All Employees Average work days per month 22 770 Monthly Monthly Monthly First Year 2nd Year 2-Year First Year 2nd Year 2-Year Service Text messaging Photos Phone Activation Cost

Managing the Digital Firm, Seventh Canadian Edition Comprehensive and systematic MIS auditing organizations determine the effectiveness of security and controls for their information systems. An MIS audit identifies all of the controls that govern individual information systems and assesses their effectiveness. Control weaknesses and their probability of occurrence will be

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: The Booming Job Market in IT Security e technology industry has experienced its share of ups and downs over the last decade, from the initial dot-com boom to the dot-com bust, and back to the

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 4: General and Application Controls for Information Systems To minimize errors, disaster, computer crime, and breaches of security, special policies and procedures must be incorporated into the design and implemen- tation of information systems. fie combination of

data are continuously backed up or backed up only periodically, whether data are backed up on tape or online, cost of the service, whether additional hardware is provided or data are synchronized over communications lines, and the amount of time it would take a subscribing company to recover if the

Chapter 8 Running Case Assignment: Achieving Operational Excellence: Developing a Disaster Recovery Plan Software skills: Web browser and presentation software Business skills: Disaster recovery planning Management is concerned that Dirt Bikes’s computer systems could be vulnerable to power outages, vandalism, computer

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 5: Management Challenges of Security and Control Information systems security needs organizational and management resources as well as technol- ogies. Establishing a good framework for security and control requires skillful balancing of risks, rewards, and the firm’s

Chapter 8 Hands-on MIS Improving Decision Making: Using Spreadsheet Software to Perform a Security Risk Assessment Mercer Paints Risk Assessment Exposure Probability of Occurrence (%) Average Loss ($) Malware attack 60% $75,000 Data loss 12% $70,000 Embezzlement 3% $30,000 User errors 95% $25,000 Threats from

Chapter 8 Hands-on MIS Security Vulnerabilities and Risk Assessment Tables Management Decision Problem 2 SECURITY VULNERABILITIES BY TYPE OF COMPUTING PLATFORM Platform Number of High Medium Low Total Computers Risk Risk

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 6: Software Vulnerability and Reliability In addition to disasters, viruses, and security breaches, defective software and data also pose a constant threat to information systems, causing untold losses in productivity. An undiscovered TABLE 1-1 Top

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 3: Computer Forensics For thirty years, a serial murderer known as the BTK killer (standing for bind, torture, and kill) remained at large in Wichita, Kansas. e BTK killer first struck in 1971 with the murder

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: The Sarbanes-Oxley Act Reacting to corporate accounting and governance scandals that made headlines in the early days of the twenty-first century, the United States Congress enacted legislation to protect investors from fraudulent corporate accounting and

Managing the Digital Firm, Seventh Canadian Edition CHAPTER 8 Securing Information Systems LEARNING OBJECTIVES After reading this chapter, you will be able to answer the following questions: 1. Why are information systems vulnerable to destruction, error, and abuse? 2. What is the business value of security and

Chapter 8 Solution File Mercer Paints Risk Assessment Probability Average Expected Exposure of Occurrence Loss ($) Annual Loss Hackers 95% 90,000 85,500 Malware 60% 75,000 45,000 Power failure 15% 300,000 45,000 0 10,000 20,000 30,000 40,000 50,000 60,000 70,000 Exposure 80,000 90,000 Expected Annual Loss from Risks User errors 95% 25,000 23,750 Data loss 12% 70,000 8,400 Flooding 2% 400,000 8,000 Training lack 20% 6,000 1,200 Vandalism 1% 100,000 1,000 Enbezzlement 3% 30,000

ACCT_ID NAME ADDR CITY STATE ZIP DOLLAR_SIZE CONTACT_FIRST CONTACT_LAST PHONE FAX 1 Able Association 123 Axion Street Albertown NY 11444-4444 $50,000.00 Alison Ableson (209) 111-1111 (219) 111-2222 2 Briggs Bakery 123 Boggs Street Brimstone CT 11200-1234 $94,000.00 Barry Berryman (210) 111-1212 (210) 111-1213 3 Constant Carriers 31 Carmine Le Carver NJ 20111-1212 $200,000.00 Carl Compress (202) 123-1222 (202) 123-1234 4 Darning Drapers 1234 Dante Ave Driblle NY 12345-6849 $60,000.00 Delilah Dilman (209) 123-4321 (201) 123-4322 5 Eagle Engineers Eagle Park Edmonton CT 11222-2313 $45,000.00 Eddie Exeter (210) 212-2233 (210) 143-2122 tblREQUEST Page 1 REQUEST_NUM ACCT_ID REQ_DATE EQUIP_TYPE 1 1 4/4/2012 furnace 2 1 4/5/2012 plumbing 3 1 4/1/2012 air conditioner 4 2 4/4/2012 roofing 5 2 4/3/2012 oven 6 2 4/3/2012 freezer 7 2 4/4/2012 furnace 8 3 4/4/2012 air conditioner 9 4 4/1/2012 roofing 10 4 4/5/2012 window 11 5 4/2/2012 oven 12 5 4/3/2012 freezer 13 5 4/1/2012 roofing 14 1 4/2/2012 plumbing 15 2 4/5/2012 window 16 3 4/5/2012 roofing 17 3 4/1/2012 plumbing 18 4 4/3/2012 oven 19 5 4/5/2012 windows 20 3 4/2/2012 furnace tblREQUEST Page 2 PROBLEM PRICE no heat $0.00 can't turn water off in 3rd floor kitchen $0.00 air conditioner filter missing $0.00 lead over store sign $0.00 oven overheating $0.00 freezer door stuck $0.00 store too cold $0.00 need to check

Chapter 9 Running Case Assignment: Improving Operational Excellence: Identifying Supply Chain Management Solutions Software skills: Web browser and presentation software Business skills: Locating and evaluating suppliers In this project you’ll use the Web to identify the best

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 1: SAP Business Process Map A Process Map for Procuring New Equipment. The process map shows how SAP enterprise software can integrate different enterprise areas into one COPYRIGHT NOTICE Copyright © 2013 Kenneth Laudon and Jane Laudon. This work

4. What are the challenges posed by enterprise applications? 5. How are enterprise applications used in platforms for new cross-functional services? processes and have real-time access to inventory, production, and distribution (e.g., customer, invoicing) data. The company’s managers also needed easy access to real-time financial data. These needs are met

Colorado (zip code 81623) was $10.92. Shipping is by UPS ground and is their lowest priced method. Delivery time is not listed, but that type of delivery is usually three or four days. The gas tanks are plastic so that they will not rust again, although tanks from other companies

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon Learning Track 3: Best-Practice Business Processes in CRM Software TABLE 9-1 Examples of Best Practice Business Processes in the Siebel CRM System Business

Management Information Systems, 13TH ED. MANAGING THE DIGITAL FIRM Kenneth C. Laudon ● Jane P. Laudon continued Learning Track 2: Business Processes in Supply Chain Management and Supply Chain Metrics Supply Chain Processes Many processes and subprocesses are involved in managing the supply chain to expedite this ow of information and materials. e Supply Chain Council

ACCT_ID NAME ADDR CITY STATE ZIP DOLLAR_SIZE CONTACT_FIRST CONTACT_LAST PHONE 1 Able Association 123 Axion Street Albertown NY 11444-4444 $50,000.00 Alison Ableson (209) 111-1111 2 Briggs Bakery 123 Boggs Street Brimstone CT 11200-1234 $94,000.00 Barry Berryman (210) 111-1212 3 Constant Carriers 31 Carmine Le Carver NJ 20111-1212 $200,000.00 Carl Compress (202) 123-1222 4 Darning Drapers 1234 Dante Ave Driblle NY 12345-6849 $60,000.00 Delilah Dilman (209) 123-4321 5 Eagle Engineers Eagle Park Edmonton CT 11222-2313 $45,000.00 Eddie Exeter (210) 212-2233

Dirt Bikes USA Organization Chart CEO and COO Parts Shipping & Receiving Manufacturing Service Design & Engineering Production Administration Sales & Marketing

This worksheet shows the number of Dirt Bikes motorcycles sold between 2007 and 2011. Worksheet name: Sales Amounts are in thousands of dollars Sales by Model Model 2007 2008 2009 2010 2011 Enduro 250 1201 1663 2291 2312 2195 Enduro 550 2832 3290 3759 4078 3647 Moto 300 1755 1932 2454 2615 2627 Moto 450 463 598

document: Company History and Background Organization Chart and Employees Products and Services Sales and Marketing Selected Financial Data The following is a list of Dirt Bikes projects for each chapter. This list includes links to the data files for these assignments. Chapter 1