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Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
66) Which of the following is not an example of a BI predefined production report?
A) workforce demographics
B) order cycle time
C) revenue forecasts
D) supplier performance
67) MIS typically produce
A) new ways of looking at data that emphasize change, flexibility, and rapid response.
B) fixed, regularly scheduled reports based on data extracted from the organization's TPS.
C) solutions to semistructured problems appropriate for middle management decision making.
D) assumptions, responses to ad-hoc queries, and graphic representations of existing data.
68) An information system for a building company that tracks construction costs for various
projects across the United States would be categorized as a type of
A) DSS.
B) MIS.
C) GIS.
D) GDSS.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
69) Which of the following is not one of the five observed ways in which managerial behavior
differs from the classical description of managers?
A) Managers perform a great deal of work at an unrelenting pace.
B) Managerial activities are fragmented.
C) Managers prefer regular, written reports on firm activities.
D) Managers prefer oral forms of communication.
70) A pivot table is a
A) spreadsheet tool that displays two or more dimensions of data in a convenient format.
B) type of relational database.
C) chart tool that can rotate columnar data quickly and visually.
D) tool for performing sensitivity analysis.
71) There are two different strategies for adopting BI and BA capabilities for the organization:
______________________________________.
A) multiple integrated solutions versus multiple best-of-breed vendor solutions.
B) one-stop integrated solutions versus one-stop best-of-breed vendor solutions.
C) multiple integrated solutions versus one-stop best-of-breed vendor solutions.
D) one-stop integrated solutions versus multiple best-of-breed vendor solutions.
72) The leading methodology for understanding the really important information needed by a
firm's executives is called the ________ method.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
A) digital dashboard
B) balanced scorecard
C) KPI
D) data visualization
73) Which of the following types of systems would be used to present senior marketing
executives with in-depth information about customer retention, satisfaction, and quality
performance?
A) CDSS
B) MIS
C) DSS
D) ESS
74) Measures defined by management and used to internally evaluate the success of a firm's
financial, business process, customer, and learning and growth are called
A) benchmarks.
B) KPIs.
C) the balanced scorecard method.
D) BPM.
75) The management methodology of using a firm's strategy to generate operational targets for
the business and measuring progress towards them using the firm's enterprise systems is
called
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
A) benchmarks.
B) KPIs.
C) the balanced scorecard method.
D) BPM.
76) ESS
A) support the structured decision making of senior executives.
B) have the ability to drill down into lower levels of detail.
C) easily integrate data from different systems.
D) are primarily driven by information derived from a company's transaction processing
systems.
77) A well-designed ESS will allow management to
A) have greater span of control.
B) assign lower levels of management greater control.
C) reduce their need to review lower levels of operation.
D) all of the above.
78) GDSS
A) are designed to allow meeting attendees to share their thoughts in real-time with their peers.
B) support decisions that require knowledge about the geographic distribution of resources.
C) are typically used with geographically dispersed attendees.
D) implement structured methods for organizing and evaluating ideas.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
79) An essential component in the ability of GDSS to contribute to a collaborative
environment is
A) allowing users to contribute simultaneously.
B) using structured methods for evaluating ideas.
C) identifying users informally.
D) the guarantee of user anonymity.
80) GDSS
A) require a small number of attendees in order to maintain high levels of productivity.
B) enable increasing a meeting size without reducing productivity.
C) include specific procedures for priority ranking the order in which participants can
respond.
D) utilize shared desktop computers to foster collaboration.
81) Operational management and rank-and-file employees tend to make more
_______________decisions
A) structured
B) unstructured
C) semi-structured
D) non-structured
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
82) ____________________ are a set of software tools used to analyze data and produce
reports, respond to questions posed by managers, and track the progress of the business
using key indicators of performance.
A) Data from the business environment
B) Business intelligence infrastructure
C) Business analytics toolset
D) Managerial users and methods
83) ____________________ describe the following “Business intelligence hardware and
software are only as intelligent as the human beings who use them. Managers impose order
on the analysis of data using a variety of managerial methods that define strategic business
goals and specify how progress will be measured.”
A) Data from the business environment
B) Business intelligence infrastructure
C) Business analytics toolset
D) Managerial users and methods
84) ____________________ describe the following “Businesses must deal with both structured
and unstructured data from many different sources, including big data. The data need to be
integrated and organized so that they can be analyzed and used by human decision makers.”
A) Data from the business environment
B) Business intelligence infrastructure
C) Business analytics toolset
D) Managerial users and methods
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
85) ____________________ describe the following “The underlying foundation of business
intelligence is a powerful database system that captures all the relevant data to operate the
business. The data may be stored in transactional databases or combined and integrated into
an enterprise-data warehouse or series of interrelated data marts.”
A) Data from the business environment
B) Business intelligence infrastructure
C) Business analytics toolset
D) Managerial users and methods
86) The following productions reports would be found in what business functional area?
Forecast sales; sales team performance; cross selling; sales cycle times.
A) Sales
B) Marketing
C) Supply Chain
D) Human Resources
87) The following productions reports would be found in what business functional area?
Campaign effectiveness; loyalty and attrition; market basket analysis.
A) Sales
B) Marketing
C) Supply Chain
D) Human Resources
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
88) The following productions reports would be found in what business functional area?
Backlog; fulfillment status; order cycle time; bill of materials analysis.
A) Sales
B) Marketing
C) Supply Chain
D) Human Resources
89) The following productions reports would be found in what business functional area?
Employee productivity; compensation; workforce.
A) Sales
B) Marketing
C) Supply Chain
D) Human Resources
90) A(n) ________ decision is repetitive and routine, for which known procedures provide
solutions.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
91) The third stage in Simon's description of decision making is ________.
92) When managers represent their company in the outside world and perform symbolic duties,
they are acting in their ________ role.
93) The concept of management ________ describes situations in which managers act on biases
that reject information that does not conform to their expectations.
94) The dimension of ________ in information quality describes whether data is available when
needed.
95) BI that is designed to determine the most likely effects of changes in the business
environment is called ________.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
96) A(n)________ report is produced when a user enters various values in a pivot table to filter data.
97) A(n) ________ is a BI feature that presents users with an easy-to-understand display of
information designed to convey a comprehensive view of firm performance.
98) The ________ is the leading methodology for understanding the most important
information needed by a firm's executives.
99) A(n) ________ facilitates the solution to unstructured problems by a set of decision makers
working together as a group.
100) __________________________ state that the actual behaviour of managers appears to be
less systematic, more informal, less reflective, more reactive, and less well organized than
the classical model would have us believe.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
101) In their ________________________, managers act as the nerve centres of their
organizations, receiving the most concrete, up-to-date information and redistributing it to
those who need to be aware of it.
102) In their ________________________, managers act as entrepreneurs by initiating new
kinds of activities; they handle disturbances arising in the organization; they allocate
resources to staff members who need them; and they negotiate conflicts and mediate
between conflicting groups.
103) Operational management and rank-and-file employees tend to make more
__________________decisions.
104) By presenting data in visual form, _______________________and visual analytics tools
help users see patterns and relationships in large amounts of data that would be difficult to
discern if the data were presented as traditional lists of text or numbers.
105) __________________________________ are a special category of tools for helping
decision makers visualize problems requiring knowledge about the geographic distribution
of people or other resources
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
106) Management groups has different responsibilities and different needs for information and
business intelligence, with decisions becoming less structured among _______________of
management
107) _______________models ask what-if questions repeatedly to predict a range of outcomes
when one or more variables are changed multiple times.
108) Performance on each dimension is measured using _____________________, which are the
measures proposed by senior management for understanding how well the firm is
performing along any given dimension.
109) _______________________make it possible to increase meeting size while at the same
time increasing productivity because individuals contribute simultaneously rather than one
at a time.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
110) In your position of office manager at a legal firm, you are in charge of hiring temporary legal
assistants and clerical workers. Describe how Simon's decision-making process applies to this
decision. Could that decision be aided by an information system in any way, and if so, how?
111) A key business decision in your sporting goods manufacturing company is determining
what suppliers to use for your raw materials. How can you determine if a manager in charge
of selecting suppliers is making the best choice?
112) You are evaluating BI software from a variety of vendors. Identify six elements in the BI
environment. Use your understanding of the importance of these elements to formulate six
questions to ask the vendor in order to determine how their software will interplay with
your needs.
113) What is a GIS? Describe at least three ways in which a GIS could be used by modern
business.
114) You are an analyst for a firm that imports and distributes specialty oils and vinegars and
your company wants you to evaluate their options for taking advantage of cutting edge
business analytics. What are their choices? What will you recommend?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
115) Describe MIS and DSS and differentiate between them.
116) What is the business value of a DSS?
117) Explain why even well-designed information systems do not always help improve a firm's
decision making.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
118) Describe the balanced scorecard model and its role in ESS.
