Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
67) Which of the following is not a responsibility of effective change management?
A) integrating legacy systems
B) dealing with fear and anxiety about new systems
C) training users of the new system
D) enforcing user participation at all stages of system development
68) Which of the following tools would you use to control risk factors in an information
systems project?
A) internal integration tools
B) external integration tools
C) formal planning tools and formal control tools
D) A and B
E) A and C
F) all of the above
69) Internal integration tools
A) enable a project to have sufficient technical support for project management and
development.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all
organization levels.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
70) An example of using an internal integration tool would be to
A) define task dependencies.
B) include user representatives as active members of the project team.
C) create a PERT chart.
D) hold frequent project team meetings.
71) Formal planning and control tools
A) enable a project to have sufficient technical support for project management and
development.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all
organization levels.
72) Which type of planning tool shows each task as a horizontal bar whose length is
proportional to the time required to complete it?
A) PERT chart
B) Gantt chart
C) both A and B
D) neither A nor B
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
73) To review a project’s tasks and their interrelationships, you would use a
A) PERT chart.
B) Gantt chart.
C) either A or B.
D) neither A nor B.
74) Which type of tool helps project managers identify bottlenecks in project development?
A) internal integration tools
B) external integration tools
C) formal planning and control tools
D) both B and C
75) External integration tools
A) enable a project to have sufficient technical support for project management and
development.
B) enable a project manager to properly document and monitor project plans.
C) portray a project as a network diagram with numbered nodes representing project tasks.
D) consist of ways to link the work of the implementation team with users at all
organization levels.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
76) An example of using an external integration tool would be to
A) define task dependencies.
B) include user representatives as active members of the project team.
C) create a PERT chart.
D) hold frequent project team meetings.
77) Which of the following is not an organizational factor in systems planning and implementation?
A) standards and performance monitoring
B) government regulatory compliance
C) health and safety
D) user interface
78) In sociotechnical design
A) separate sets of technical and social design solutions are developed and compared.
B) ergonomic features of a system and the system’s technical design are given equal
importance.
C) systems analysts with proven backgrounds in sociological concerns rate and compare a
system’s social and technical aspects.
D) all of the above.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
79) The most widely used project management software today is
A) Vertabase.
B) IBM Project Guide.
C) Microsoft Project.
D) Microsoft Excel.
80) A ________________________ is a planned series of related activities for achieving a
specific business objective.
A) project
B) project management
C) project scope
D) project map
81) _________________________refers to the application of knowledge, skills, tools, and
techniques to achieve specific targets within specified budget and time constraints.
A) project
B) project management
C) project scope
D) project map
82) _________________________ defines what work is or is not included in a project.
A) scope
B) scope management
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) scope analysis
D) scope map
83) _________________________ is based on the time to complete a project multiplied by the
cost of human resources required to complete the project.
A) Cost
B) Quality
C) Risk
D) Scope
84) _________________________ is an indicator of how well the end result of a project
satisfies the objectives specified by management
A) Cost
B) Quality
C) Risk
D) Scope
85) _________________________ refers to potential problems that would threaten the success
of a project.
A) Cost
B) Quality
C) Risk
D) Scope
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
86) Which of the following is not an extra cost of an information system?
A) Hardware
B) Telecommunications
C) Software
D) Increased productivity
87) Which of the following is not a tangible benefit or cost saving?
A) Increased productivity
B) Reduced workforce
C) Software
D) Reduced rate of growth in expenses
88) Which of the following is not a intangible benefit?
A) Improved asset utilization
B) Reduced workforce
C) Improved organizational planning
D) More timely information
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
89) Which of the following is an intangible benefit?
A) Improved asset utilization
B) Telecommunications
C) Personnel
D) Increased productivity
90) ________ refers to the application of knowledge, skills, tools and techniques to achieve
specific targets within specified budget and time constraints.
91) One of the five major variables in project management, ________ is an indicator of how
well the project satisfies management objectives.
92) A(n) ________ is a method for deciding among alternative systems based on a system of
ratings for selected objectives.
93) The ________ is the part of the system that users interact with.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
94) ________ methods rely on measures of cash flows into and out of the firm.
95) A planned series of related activities for achieving a specific business goal is called a(n)
________.
96) Successful system building requires careful ________ management to minimize
organizational resistance.
97) In one strategic approach to determining information requirements, managers select a small
number of ________ that reflect firm success and profitability.
98) A user-designer ________ occurs when there is a difference in background, interests and
priorities that impedes discussion and problem solving among users and IS specialists.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
99) ________ is the interaction of people and machines in the work environment, including the
design of jobs, health issues, and the end-user interface of information systems.
100) __________________________ defines what work is or is not included in a project.
101) __________________________ is based on the time to complete a project multiplied by the
cost of human resources required to complete the project.
102) In order to identify the information systems projects that will deliver the most business
value, organizations need to develop an ____________________________that supports
their overall business plan and in which strategic systems are incorporated into top-level
planning.
103) ________________________ analysis inventories all of the organization’s information
systems projects and assets, including infrastructure, outsourcing contracts, and licenses.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
104) ________________________, such as more efficient customer service or enhanced
decision making, cannot be immediately quantified but may lead to quantifiable gains in
the long run.
105) ________________________ use the concept of options valuation borrowed from the
financial industry.
106) An ________________________ is essentially the right, but not the obligation, to act at
some future date.
107) A typical_______________________________, for instance, is a financial option in which
a person buys the right (but not the obligation) to purchase an underlying asset (usually a
stock) at a fixed price (strike price) on or before a given date.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
108) ___________________________refers to all organizational activities working toward the
adoption, management, and routinization of an innovation, such as a new formation system.
109) A ______________________________lists project activities and their corresponding start
and completion dates.
110) You are working as a project manager for a small IT consulting firm and have been asked to
create a plan for reviewing and auditing completed projects in order to gauge their success.
What factors will you use to measure the success of a project? What questions would you
ask in order to understand why a project succeeded or failed?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
111) Describe the elements of a management structure for information systems projects in a large
corporation.
112) List five types of information that should be included in an information systems plan.
113) You have been hired as a consultant for a nationwide real estate firm, Cross & Deptford,
who are interested in achieving better organization between branches by updating their
information systems, but are not sure what will suit their needs. What will you recommend
they do in order to determine the most effective IT projects?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
114) Describe the process of portfolio analysis. In what situations is this evaluation method
useful?
115) You have been hired as a consultant to make recommendations for Smarty’s, a healthy fast-
food chain that is undergoing major expansion and is in need of a supply chain planning
system. They are evaluating two commercially available software packages. What systems
evaluation model will help them assess and compare the two packages? How does this
model work?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
116) Differentiate between intangible and tangible benefits and list three examples of each. In
what types of systems are intangible benefits more predominant?
117) What is the purpose of using a real options pricing model to estimate the potential value of
an information systems project?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
118) You are the senior project manager for a Web development company with upwards of 100
current client projects. You have been assigned to evaluate two upcoming projects. One
project is to develop a time- tracking solution that would allow your 20 freelancers to
submit daily time sheets and would report on the time spent on each project. The other
project is to redesign the client interface to the company extranet to make it easier to use.
The extranet allows clients to log in and view their current Web sites under development, as
well as view project statistics, documents, and progress reports. Compare the two projects in
terms of risk factors.
119) Americlinic, a national chain of budget health-care clinics, is creating an information
system that will allow patients and doctors at participating franchises to communicate
online. The goal of the system is to allow doctors to respond to minor health questions
quickly and more efficiently, saving patients unnecessary visits to the clinic. This will be a
major procedural change. What steps would you recommend to this company to ensure the
user acceptance of the system?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition