Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) knowledge and the firm’s tangible assets, such as goods or services
D) time and knowledge
61) Which of the following roles in a firm would be least affected by using mobile devices to
access firm information systems?
A) senior executives
B) sales executives
C) production workers
D) operational managers
62) A firm that must invest in new information systems capabilities in order to comply with
federal legislation can be said to be investing to achieve which business objective?
A) customer intimacy
B) operational excellence
C) survival
D) improved reporting
63) Which of the following would not be used as an input for an information system?
A) digital dashboard
B) handheld computer
C) barcode scanner
D) cell phone
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
64) Which field of study focuses on both a behavioral and technical understanding of
information systems?
A) sociology
B) operations research
C) economics
D) management information systems
65) The three principle levels within a business organization hierarchy are
A) senior management, operational management, and service workers.
B) senior management, middle management, and operational management.
C) senior management, operational management, and information systems.
D) senior management, middle management, and service workers.
66) Engineers, scientists, or architects, who design new products or services for a firm, work
often with which level of a business hierarchy?
A) middle management
B) production workers
C) knowledge workers
D) data workers
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
67) Which main business function is responsible for maintaining employee records?
A) sales and marketing
B) human resources
C) finance and accounting
D) manufacturing and production
68) Which of the following constitutes an organizational element in the UPS tracking system
described in the chapter?
A) the specification of procedures for identifying packages with sender and recipient
information
B) monitoring service levels
C) promoting the company strategy of low-cost, superior service
D) the use of handheld computers and networks for managing package delivery
69) A managerial element in the UPS tracking system described in the chapter is
A) taking inventory.
B) providing package status reports to customers.
C) the decision to use automation.
D) in-house package tracking software.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
70) The strength of cloud computing and the growth of the mobile digital platform allow
organizations to rely more___________________________________.
A) on bandwidth, remote work, and distributed decision making
B) on bandwidth, local work, and undistributed decision making
C) on telework, remote work, and distributed decision making
D) on telework, local work, and distributed decision making
71) The emergence of the Internet as a full-blown international communications system has
drastically____________________________________________.
A) reduced the costs of operating and transacting on a global scale
B) increased the costs of operating and transacting on a global scale
C) reduced the profits of operating and transacting on a global scale
D) increased the profits of operating and transacting on a global scale
72) _____________________ processes are accomplished through digital networks spanning
the entire organization or linking multiple organizations.
A) Business model
B) Core business
C) Digital models
D) Digital business
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
73) _____________________refers to business being conducted continuously, 24/7, rather than
in narrow “work day” time bands of 9 a.m. to 5 p.m.
A) Space shifting
B) Time shifting
C) Space travel
D) Time travel
74) _____________________means that work takes place in a global work- shop, as well as
within national boundaries.
A) Space shifting
B) Time shifting
C) Space travel
D) Time travel
75) Trimac, a large Canadian trucking firm, uses an assessment of key performance indicators
that Trimac has labeled its “dashboard project.” The idea is to create consistent reporting
across every level of the organization. Trimac is achieving which strategic business
objective?
A) Operational excellence
B) New products
C) New products, services, and business models
D) Improved decision-making
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
76) Walmart, the largest retailer on earth, exemplifies the power of information systems coupled
with brilliant business practices and supportive management to achieve world-class
operational efficiency. Walmart is achieving which strategic business objective?
A) Operational excellence
B) New products
C) New products, services, and business models
D) Improved decision-making
77) ________________consists of all the hardware and software that a firm needs to use in
order to achieve its business objectives. This includes not only computer machines, storage
devices, and handheld mobile devices, but also software.
A) Information system
B) Information technology
C) Cloud systems
D) Mobile technology
78) ________________ is a service or information space provided on the Internet that uses
universally accepted standards for storing, retrieving, formatting, and displaying
information in a page format on the Internet.
A) Intranet
B) World Wide Web
C) Extranet
D) Cloud computing
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
79) The study of information systems is a _________________.
A) single disciplinary field
B) multidisciplinary field
C) multidisciplinary turf
D) single disciplinary turf
80) _________________is the term used when businesses look for insights from huge volumes
of data from Web traffic, e-mail messages, social media Knowledge, and machines
(sensors) that require new data management tools to capture, store, and analyze.
A) Big info
B) Big Data
C) Big tech
D) Big computers
81) ________ is data that has been shaped into a form that is meaningful to human beings.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
82) ________ is output returned to appropriate members of the organization to help them
evaluate or correct the input stage.
83) The key elements of an organization are its people, structure, business processes, politics,
and ________.
84) ________ makes long-range strategic decisions about the firm’s products and services.
85) Computer ________ consists of the detailed, preprogrammed instructions that control and
coordinate the computer hardware components in an information system.
86) ________ is a global network that uses universal standards to connect millions of different
networks around the world.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
87) The ________ is a service provided by the Internet that uses universally accepted standards
for storing, retrieving, formatting, and displaying information in a page format.
88) ________ are private corporate networks extended to authorized users outside the
organization.
89) The enormous volume of data generated by Internet activity, such as Web traffic and e-mail,
is referred to as ________.
90) In a(n) ________ perspective, the performance of a system is optimized when both the
technology and the organization mutually adjust to one another until a satisfactory fit is
obtained.
91) ___________________ refer to the set of logically related tasks and behaviours that
organizations develop over time to produce specific business results and the unique manner
in which these activities are organized and coordinated.
92) _________________refers to business being conducted continuously, 24/7, rather than in
narrow “work day” time bands of 9 a.m. to 5 p.m.
93) _____________________ means that work takes place in a global work- shop, as well as
within national boundaries.
94) _____________________ consists of all the hardware and software that a firm needs to use
in order to achieve its business objectives.
95) An _____________________ is a set of interrelated components that collect (or retrieve),
process, store, and distribute information to support decision making and control in an
organization.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
96) Define operational excellence. How can information systems help achieve it?
97) You work for an auto manufacturer and distributor. How could you use information systems
to achieve greater customer intimacy?
98) What is the difference between information technology and information systems? Describe
some of the functions of information systems.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
99) You are a marketing manager for a national movie theater chain. Give an example of data
that your department could use for creating meaningful information. What type of
information could that data produce?
100) Define business process. What might be a business process used at a hospital?
101) You are starting a small bike messenger company. Given your type of services (hand-
delivering packages within a small geographical area), could your firm be a digital firm? If
so, what would make this a digital firm?
102) This chapter discusses how each organization has its own culture and sets of values shared
by most of its members. What kind of shared values might you find at a law firm?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
103) You work at the business headquarters for a chain of movie theaters. Describe this firm’s
information value chain.
104) How does a company’s use of information systems affect its corporate strategies? Provide
an example.
105) What are the main changes taking place in organizational use of information systems.
Which of these do you think is having the greatest impact on businesses?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
106) As mobile computing increases, discuss the statement and give examples of “Using
handhelds to run the business is not limited to small companies”.
2) What does globalization have to do with management information systems in organizations?
107) Discuss why a sociotechnical view of information systems may be a superior view of info
systems as compared to a purely technical view or a purely behavioral view?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition