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61) E-government refers to the application of ________ to digitally enable government and public
sector agencies’ relationships with citizens, businesses, and other arms of government.
A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology
62) Buying or selling goods over the Internet is called
A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet.
63) The use of digital technology and the Internet to execute the major business processes in the
enterprise is called
A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.
64) Which of the following statements about collaboration is not true?
A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a specific task
or goal.
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C) Successful collaboration can be achieved through technology regardless of the
organization’s culture or structure.
D) One business benefit of collaboration is improved innovation.
65) Which of the following occupations would not be categorized as an “interaction” job?
A) sales representative
B) business manager
C) engineer
D) operations manager
66) Which of the following decisions requires knowledge based on collaboration and
interaction?
A) How long will it take to manufacture this product?
B) Should we work with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?
67) All of the following are direct business benefits of collaboration except for
A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
68) Which of the following types of collaboration tools allows you to communicate with avatars
using text messaging?
A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars
69) Which of the following is not one of the reasons for the increased business focus on
collaboration and teamwork?
A) the need for creating innovative products and services
B) growth of “interaction” jobs
C) greater global presence
D) the need for more efficient work hierarchies
70) All of the following statements regarding Lotus Notes are true except which one?
A) It began as an e-mail and messaging client.
B) It is a widely used collaboration tool at larger firms.
C) It provides capabilities for wikis and microblogging.
D) It provides tools for full version control of all company documentation.
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71) Which of the following is not one of the four main classifications for collaboration tools
identified by the space/time matrix?
A) synchronous/colocated
B) same time/remote
C) different time/remote
D) remote/colocated
72) An example of a collaboration tool that supports colocated, asynchronous collaboration is
A) a team room.
B) e-mail.
C) a MUD.
D) a wall display.
73) The principal liaison between the information systems groups and the rest of the
organization is a(n)
A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.
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74) A ________ is a senior manager who oversees the use of IT in the firm.
A) CEO
B) CFO
C) CIO
D) CTO
75) Which of the following roles falls into the duties of an information systems manager?
A) writing software instructions for computers
B) acting as liaison between the information systems group and the rest of the organization
C) translating business problems into information requirements
D) managing data entry staff
76) The ________ helps design programs and systems to find new sources of knowledge or to
make better use of existing knowledge in organizational and management processes.
A) CTO
B) CSO
C) CKO
D) CPO
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77) The CPO is responsible for
A) ensuring that the company complies with existing data privacy laws.
B) making better use of existing knowledge in organizational and management processes.
C) enforcing the firm’s information security policy.
D) overseeing the use of information technology in the firm.
78) ________________ allows one to harness collective knowledge to generate new ideas and
solutions, this describes which important application of social business?
A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing
79) ________________ allows one to publish and rapidly access knowledge; discuss opinions
and experiences, this describes which important application of social business?
A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing
80) ________________ allows one to share opinions about purchasing or purchase on social
platforms, this describes which important application of social business?
A) Crowdsourcing
B) Blogs and wikis
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) Social commerce
D) Social marketing
81) ________________ allows one to use social media to interact with customers; derive
customer insights, this describes which important application of social business?
A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing
82) ________________ are online file-sharing services that allow users to upload files to secure
online storage sites from which the files can be shared with others.
A) Cybersourcing
B) Cyberlockbox
C) Cybercommerce
D) Cyberlocker
83) ________________ is a browser-based collaboration and document management platform,
combined with a powerful search engine that is installed on corporate servers.
A) Microsoft Excel
B) Microsoft Office
C) Microsoft Notes
D) Microsoft SharePoint
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84) ________________ Department is the formal organizational unit responsible for
information technology services.
A) Programmer Systems
B) End User Systems
C) Computer Security Systems
D) Information Systems
85) The ________________________is in charge of information systems security for the firm
and is responsible for enforcing the firm’s information security policy.
A) chief information officer (CIO)
B) chief data officer (CDO)
C) chief security officer (CSO)
D) chief Privacy officer (CPO)
86) __________________________ includes the strategy and policies for using information
technology within an organization.
A) IT power
B) IT authority
C) IT governance
D) IT control
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87) Downloading a Kindle e-book from Amazon, buying a computer online at Best Buy, and
downloading a music track from iTunes are entirely new business processes based on new
_____________________.
A) business data
B) business processes
C) business models
D) business profits
88) ________________ allows one to coordinate projects and tasks; co-create Knowledge, this
describes which important application of social business?
A) Shared workspaces
B) Blogs and wikis
C) Social commerce
D) Social marketing
89) A(n) ________ is a set of logically related activities for accomplishing a specific business
result.
90) Applications that allow managers to interactively manipulate current and historical data to
discover patterns and trends that will help their decision making are referred to as ________.
91) An ESS commonly uses a(n) ________ to display an array of charts and graphs of a
business’s key performance indicators.
92) A Web interface used to present integrated personalized business Knowledge to users is
called a(n) ________.
93) ________ applications span the entire firm, integrating information from multiple functions
and business processes to enhance the performance of the organization as a whole.
94) Supply chain management systems are one type of ________ system because they automate
the flow of information across organizational boundaries.
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95) A state Web site that allows citizens to pay parking fines online is a form of ________.
96) ________ are highly trained technical specialists who write the software instructions for
computers.
97) ________ are representatives of departments outside of the information systems group for
whom applications are developed.
98) IT ________ includes the strategy and policies for using information technology within an
organization.
99) __________________________is a contemporary term for data and software tools for
organizing, analyzing, and providing access to data to help managers and other enterprise
users make more informed decisions.
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100) __________________________ managers need systems that focus on strategic issues and
long-term trends, both in the firm and in the external environment.
101) __________________________, which display, on a single screen, graphs and charts of key
performance indicators for managing a company, are becoming an increasingly popular tool
for management decision makers.
102) __________________________, also known as enterprise resource planning (ERP)
systems, to integrate business processes in manufacturing and production, finance and
accounting, sales and marketing, and human resources into a single software system.
103) __________________________, refers to the application of the Internet and networking
technologies to digitally enable government and public sector agencies’ relationships with
citizens, businesses, and other arms of government.
104) __________________________allows one to coordinate projects and tasks; co-create
Knowledge.
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105) What is the connection between organizations, information systems, and business
processes?
106) What are cross-functional business processes? Give an example.
107) Your aunt has asked you for your suggestions to make her business, a local sandwich shop,
more efficient. Describe at least three types of business processes that a sandwich shop has.
Can any be better coordinated through the use of information systems?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
108) The retail home improvement chain you work for, DIY Discount, has noticed that one of its
brands of faucets is not selling nearly as well as anticipated. What information systems of
the business will you use to determine the reason for the poor sales? Discuss what
information you will retrieve from which system. Which of the information systems will be
most important for your analysis? Which of the systems will be least important?
109) Identify and discuss the major types of information systems that serve the main
management groups within a business. What are the relationships among these systems?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
110) Apex Vacuum, a family-owned manufacturer of budget vacuums, has grown exponentially
over the last few years. However, the company is having difficulty preparing for future
growth. The only information system used at Apex is an antiquated accounting system. The
company has one manufacturing plant located in Arkansas; and three warehouses, in
Arkansas, Delaware, and California. The Apex sales force is national, and Apex purchases
about a third of its vacuum parts and materials from a single overseas supplier. You have
been hired to recommend the information systems Apex should implement in order to
maintain their competitive edge. However, there is not enough money for a full-blown,
cross-functional enterprise application, and you will need to limit the first step to a single
functional area or constituency. What will you choose, and why?
111) Describe at least two benefits of using enterprise systems.
112) You have been hired to work with 10 salespeople from different branches of a national
business in creating an online training site for new sales employees. Identify six
collaboration tools that are available to help the team work together. Which single tool
would be the most helpful for the project, in your opinion, and why?
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113) You have been hired by an international architectural firm, with offices in Singapore, Paris,
and Mumbai. The firm would like architects and draftspeople from different teams to be
able to collaborate efficiently. How will you determine what the best collaboration tools are
for their needs?
114) Describe the role of IT governance within the firm.