Strategy
Chapter 11 Assignment: Achieving Operational Excellence: Identifying Opportunities
for Knowledge Management
Chapter 12 Assignment: Improving Decision Making: Analyzing the Impact of
Component Price Changes [Data File: MIS13Ch12 Bill of Materials]
Chapter 13 Assignment: Achieving Operational Excellence: Designing an Employee
Company History and Background
Dirt Bikes USA was founded in 1994 by Carl Schmidt and Steven McFadden, two young
but experienced bikers with engineering backgrounds who saw that dirt bikes were
becoming very popular in the United States as both sporting and racing motorcycles.
They developed frames for dirt bikes that were more suited to off-road handling and
started using these frames to build their own dirt bike models using motorcycle engines
manufactured by other companies, such as Honda and Rotax Motors of Austria. Riding
on one of their customized dirt bikes, Steven finished first in the famous Barstow to Las
Organization Chart and Employees
Dirt Bikes USA is still privately owned with Carl serving as CEO and Steven as
President and Chief Operating Officer. About 120 employees work in design,
engineering and production, including 3 full-time product designers and 3 engineers. In
addition to a 4-person Parts department, Dirt Bikes maintains a ten-person service
department to service warranties and customer problems with parts and motorcycle