Managing the Digital Firm, Seventh Canadian Edition
Chapter 7 Telecommunications, the Internet, and Wireless Technology
CH7 LT2 Telecommunications Services Provided by Commerical Communications
Vendors
CH7 LT3 Cellular System Generations
CH7 LT4 Wireless Applications for Customer Relationship Management, Supply Chain
Management, and Healthcare
CH7 LT5 Introduction to Web 2.0
Chapter 8 Securing Information Systems
CH8 LT1 The Booming Job Market in IT Security
CH8 LT2 The Sarbanes-Oxley Act
CH8 LT3 Computer Forensics
CH8 LT4 General and Application Controls for Information Systems
CH8 LT5 Management Challenges of Security and Control
CH8 LT6 Software Vulnerability and Reliability
Chapter 9 Enterprise Applications to Manage Supply Chains and Respond to
Customers
CH9 LT1 SAP Business Process Map
CH9 LT2 Business Processes in Supply Chain Management and Supply Chain Metrics
CH9 LT3 Best-Practice Business Processes in CRM Software
Chapter 10 E-commerce: Digital Markets and Digital Goods
CH10 LT1 E-commerce Challenges: The Story of Online Groceries
CH10 LT2 Build an E-commerce Business Plan
CH10 LT3 Hot New Careers in E-commerce
CH10 LT4 E-commerce Payment Systems
Chapter 11 Managing Knowledge
CH11 LT1 Challenges of Knowledge Management Systems
Chapter 12 Enhancing Decision Making
CH12 LT1 Building and Using Pivot Tables
Chapter 13 Developing Information Systems
CH13 LT1 Unified Modelling Language (UML)
CH13 LT2 A Primer on Business Process Design and Documentation
CH13 LT3 Primer on Business Process Management
Chapter 14 Project Management, Business Value, and Managing Change
CH14 LT1 Capital Budgeting Methods for Information Systems Investments
CH14 LT2 Information Technology Investments and Productivity
CH14 LT3 Enterprise Analysis (Business Systems Planning)
Chapter 15 Managing Global Systems There are no Learning Tracks for this chapter