Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
Chapter 11 Managing Knowledge
1) Enterprise content management systems are designed to manage structured information,
while other systems, such as KWS, are designed to manage semi-structured and
unstructured information.
2) Knowledge residing in the minds of employees that has not been documented is called
explicit knowledge.
3) Knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well
as structured documents.
4) Knowledge is universally applicable and easily moved.
5) CAD is a type of intelligent technique.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
6) Knowledge workers include all of a company’s workers who are tasked with managing or
creating knowledge, from top-level scientists to clerical and data workers.
7) Structured knowledge is explicit knowledge that exists in informal documents.
8) Semistructured information is all the knowledge in a firm that resides in the heads of
experienced employees.
9) VRML requires the use of a powerful server as well as large amounts of bandwidth.
10) Expert systems are the primary tools used for knowledge discovery.
11) Expert systems capture the knowledge of skilled employees in the form of a set of rules in a
software system that can be used by others in the organization.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
12) Expert systems are typically used in business in discrete, highly structured decision-making
situations.
13) Expert systems work by applying a set of AND/OR rules against a knowledge base, both of
which are extracted from human experts.
14) Case-based reasoning is not well-suited for diagnostic systems in medicine.
15) Fuzzy logic can describe a particular phenomenon or process linguistically and then
represent that description in a small number of flexible rules.
16) Fuzzy logic systems “learn” patterns from large quantities of data by sifting through data,
searching for relationships, building models, and correcting over and over again the model’s
own mistakes.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
17) Because neural network applications cannot always explain why they arrive at a particular
solution, they are not well suited for use in the medical profession.
18) 3D printing today is used to create small objects such as hip replacements.
19) Intelligent agents can discover underlying patterns, categories, and behaviors in large data
sets.
20) For a firm, organizational resources are needed to transform data into knowledge.
21) Knowledge is a tangible asset.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
22) Knowledge can only be explicit (codified).
23) Knowledge does not involve knowing how to follow procedures.
24) Knowing how to do things effectively and efficiently in ways that other organizations can
duplicate is a primary source of profit and competitive advantage that cannot be purchased
easily by competitors in the marketplace.
25) Process management refers to the set of business processes developed in an organization to
create, store, transfer, and apply knowledge.
26) Enterprise-wide knowledge management systems are general-purpose firm-wide efforts to
collect, store, distribute, and apply digital content and knowledge.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
27) Knowledge network systems address the problem that arises when the appropriate
knowledge is not in the form of a digital document but instead resides in the memory of
individual experts in the firm.
28) For knowledge resources outside the firm, social bookmarking makes it easier to search for
and share information by allowing users to save their bookmarks to Web pages on a public
Web site and tag these bookmarks with keywords.
29) A learning management system (LMS) provides tools for the management, delivery,
tracking, and assessment of various types of employee learning and training.
30) Knowledge workers usually have high levels of education and memberships in
professional organizations and are often asked to exercise independent judgment as a
routine aspect of their work.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
31) Knowledge work systems require strong links to external knowledge bases in addition to
specialized hardware and software.
32) A related technology for enhancing visualization, _________________ provides a live
direct or indirect view of a physical real-world environment whose elements are augmented
by virtual computer-generated imagery.
A) Virtual Reality Modeling Language (VRML
B) Augmented reality (AR)
C) Virtual Reality
D) 3-D Reality
33) ___________________________________ is a set of specifications for interactive, 3-D
modelling on the World Wide Web that can organize multiple media types, including
animation, images, and audio to put users in a simulated real-world environment.
A) Virtual Reality Modeling Language (VRML
B) Augmented reality (AR)
C) Virtual Reality
D) 3-D Reality
34) Which of the following statements best describes the relationship between collaboration and
knowledge management?
A) Without knowledge, collaboration is difficult.
B) Knowledge doesn’t exist without collaboration.
C) Knowledge is useful only when shared with others.
D) As knowledge increases, so does collaboration.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
35) The flow of events or transactions captured by an organization’s system describes
A) information.
B) data.
C) wisdom.
D) knowledge.
36) Expertise and experience of organizational members that has not been formally documented
best describes
A) wisdom.
B) information.
C) data.
D) tacit knowledge.
37) Which of the following statements is not an accurate description of the importance of
knowledge to a firm?
A) Knowledge experiences network effects as more people share it.
B) Knowledge should be seen as an intangible key asset.
C) Knowledge enables firms to become more efficient in their use of scarce resources.
D) Knowledge is unconditional.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
38) What is meant by the statement “knowledge is sticky”?
A) Knowledge is hard to move.
B) Knowledge is universally applicable.
C) Knowledge works only in certain situations.
D) Knowledge is intangible.
39) Which of the following is not one of the main four dimensions of knowledge described in
the chapter?
A) Knowledge is a firm asset.
B) Knowledge has different forms.
C) Knowledge has no locations.
D) Knowledge is situational.
40) Changing organizational behavior by sensing and responding to new experience and
knowledge is called
A) change management.
B) knowledge networking.
C) the knowledge value chain.
D) organizational learning.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
41) In order, which are the value-adding steps in the knowledge business value chain?
A) acquire, store, disseminate, apply, feedback
B) data and information acquisition, acquire, store, disseminate, apply
C) acquire, disseminate, apply, feedback, management and organizational activities
D) data and information acquisition, store, disseminate, feedback, apply
42) The set of business processes, culture, and behavior required to obtain value from
investments in information systems is one type of
A) knowledge culture.
B) knowledge discovery.
C) organizational and management capital.
D) organizational routine.
43) Which of the following systems digitizes, indexes, and tags documents according to a
coherent framework?
A) wikis
B) CAD
C) document management
D) LMS
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
44) Informal social networks of professionals and employees within and outside the firm who
have similar work-related activities and interests are called communities of
A) practice.
B) professionals.
C) interest.
D) knowledge.
45) Which of the following are the three major types of knowledge management systems?
A) management information systems, decision support systems, and transaction processing
systems
B) enterprise systems, customer support systems, and supply chain management systems
C) database management systems, expert systems, and knowledge work systems
D) enterprise-wide knowledge management systems, knowledge work systems, and
intelligent techniques
46) Specialized systems built for engineers, scientists, and other knowledge workers charged
with discovering and creating new knowledge for a company are called
A) KWS.
B) LMS.
C) wikis.
D) CAD systems.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
47) Which of the following is not a typical component or capability of an enterprise-wide
knowledge management system?
A) collaboration tools
B) KWS
C) document management
D) LMS
48) Which of the following would not be considered semistructured knowledge?
A) request for proposals
B) voice-mail
C) videos
D) e-mail
49) In content management, once a taxonomy is developed, documents must then be ________
with the proper classification.
A) tagged
B) linked
C) tupled
D) referenced
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
50) You are advising a multimedia company on the best type of knowledge management system
to help them archive digital video and sound clips. Which of the following will suit their
needs?
A) enterprise content management system
B) digital asset management system
C) knowledge network system
D) VRML system
51) Which of the following is not a Web 2.0 tool firms are using to foster collaboration?
A) blogs
B) intranets
C) wikis
D) social bookmarking
52) Which of the following statements about 3D printing is not true?
A) It creates solid objects.
B) It is also called additive manufacturing.
C) It is only usable to make prototypes.
D) It creates objects layer by layer.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
53) Tools for the management, delivery, tracking, and assessment of various types of employee
learning best describes a(n)
A) investment workstation.
B) organizational learning system.
C) employee enrichment system.
D) learning management system.
54) Most knowledge workers require specialized knowledge work systems, but they also rely on
A) office systems.
B) schools and universities.
C) imaging systems.
D) data transferring systems.
55) Apple’s Siri application is an example of
A) neural networks.
B) CBR.
C) artificial intelligence.
D) intelligent agents.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
56) ________ often are designed and optimized for the specific tasks to be performed.
A) Graphics programs
B) Knowledge workstations
C) Virtual simulators
D) CAD stations
57) CAD workstations
A) provide engineers, designers, and factory managers with precise control over industrial
design and manufacturing.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are high-end PCs used in the financial sector to analyze trading situations
instantaneously and facilitate portfolio management.
58) Which of the following would not be classified as a knowledge work system?
A) computer-aided design system
B) 3D visualization system
C) investment workstations
D) expert system
59) Virtual reality systems
A) provide engineers, designers, and factory managers with precise control over industrial
design and manufacturing.
B) provide an important source of expertise for organizations.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) allow groups to work together on documents.
D) provide architects, engineers, and medical workers with precise, photorealistic
simulations of objects.
60) Investment workstations
A) provide engineers, designers, and factory managers with precise control over industrial
design and manufacturing.
B) provide an important source of expertise for organizations.
C) allow groups to work together on documents.
D) are used in the financial sector to analyze trading situations instantaneously and
facilitate portfolio management.
61) Which of the following systems is not used to capture tacit knowledge?
A) expert system
B) case-based reasoning
C) fuzzy logic
D) neural network
62) Which of the following is a type of intelligent technique?
A) knowledge networks
B) case-based reasoning
C) computer-aided design
D) VRML
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
63) Which of the following techniques is used for knowledge discovery?
A) expert system
B) transaction processing systems
C) case-based reasoning
D) data mining
64) Technology that consists of computer-based systems that attempt to emulate human
behavior is called
A) fuzzy logic.
B) neural networks.
C) AI technology.
D) genetic algorithms.
65) An inference engine is
A) a strategy for searching the rule base in case-based reasoning.
B) the programming environment of an expert system.
C) a method of organizing expert system knowledge into chunks.
D) a strategy used to search through the rule base in an expert system by forward chaining
or backward chaining.