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66) The practice of contracting custom software development to an outside firm is commonly
referred to as
A) outsourcing.
B) scaling.
C) service-oriented architecture.
D) application integration.
67) A formal contract between customers and their service providers that outlines the specific
responsibilities of the service provider and to the customer is called a(n)
A) SOA.
B) SLA.
C) TCO.
D) RFQ.
68) SaaS refers to
A) supplying online access over networks to storage devices and storage area network
technology.
B) managing combinations of applications, networks, systems, storage, and security as well as
providing Web site and systems performance monitoring to subscribers over the Internet.
C) hosting and managing access to software applications delivered over the Internet to
clients on a subscription basis.
D) none of the above.
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69) Which of the following refers to the ability of a computer, product, or system to expand to
serve a larger number of users without breaking down?
A) modality
B) scalability
C) expandability
D) disintermediation
70) Hardware and software acquisition costs account for about ________ percent of TCO.
A) 20
B) 40
C) 60
D) 80
71) Which model can be used to analyze the direct and indirect costs to help firms determine the
actual cost of specific technology implementations?
A) total cost of ownership
B) return on investment
C) breakeven point
D) cost-benefit analysis
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72) Which of the following is the most popular mobile operating system?
A) Linux
B) Android
C) Chrome OS
D) iOS
73) How would you determine the market demand for your firm’s IT services?
A) Perform a TCO analysis.
B) Benchmark your services.
C) Hold focus groups to assess your services.
D) Analyze sales returns on key investments.
74) Which of the following is not one of the main six factors to consider when evaluating how
much your firm should spend on IT infrastructure?
A) your firm’s business strategy
B) the IT investments made by competitor firms
C) market demand for your firm’s services
D) your firm’s organizational culture
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
75) Which of the following is not one of the NIST defined characteristics of cloud computing?
A) ubiquitous network access
B) location-independent resource pooling
C) rapid elasticity
D) non-measured service
76) Which of the following is not one of three variations of Moore’s Law, none of which Moore
ever stated?
A) the power of microprocessors doubles every 18 months
B) computing power doubles every 18 months
C) computer size decreases every 18 months
D) the price of computing falls by half every 18 months
77) Which computing standard is significant because it made it possible for computer machines
from different manufacturers to exchange data; later used as the universal language linking
input and output devices such as keyboards and mice to computers.
A) American Standard Code for Information Interchange
B) Common Business Oriented Language
C) Transmission Control Protocol/Internet Protocol
D) Ethernet
78) Which computing standard is significant because it made; an easy-to-use software language
that greatly expanded the ability of programmers to write business-related programs and
reduced the cost of software.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
A) American Standard Code for Information Interchange
B) Common Business Oriented Language
C) Transmission Control Protocol/Internet Protocol
D) Ethernet
79) Which computing standard is significant because it made a suite of communications
protocols and a common addressing scheme that enables millions of computers to connect
together in one giant global network (the Internet).
A) American Standard Code for Information Interchange
B) Common Business Oriented Language
C) Transmission Control Protocol/Internet Protocol
D) Ethernet
80) Which computing standard is significant because it made a network standard for connecting
desktop computers into local area networks that enabled the widespread adoption of
client/server computing and local area networks and further stimulated the adoption of
personal computers.
A) American Standard Code for Information Interchange
B) Common Business Oriented Language
C) Transmission Control Protocol/Internet Protocol
D) Ethernet
81) ___________________ provides a lightweight operating system for cloud computing using
netbooks that are manufactured by Google partners such as Samsung and Acer.
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A) Chrome OS
B) Android
C) iOS
D) Windows 8
82) ___________________ is an open-source operating system for mobile devices such as
smartphones and tablet computers, developed by the Open Handset Alliance led by Google.
A) Chrome OS
B) Android
C) iOS
D) Windows 8
83) ___________________ is the operating system for the phenomenally popular Apple iPad,
iPhone, and iPod Touch, features a multitouch interface, where users employ one or more
fingers to manipulate objects on a screen without a mouse or keyboard.
A) Chrome OS
B) Android
C) iOS
D) Windows 8
84) Microsoft’s ___________________ which runs on tablets as well as PCs, has a user
interface optimized for touch, but also permits use of a mouse and keyboard.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
A) Chrome OS
B) Android
C) iOS
D) Windows 8
85) “Customers use processing, storage, networking, and other computing resources from cloud
service providers to run their information systems” describes which type of cloud service?
A) Cloud infrastructure as a service
B) Cloud platform as a service
C) Cloud software as a service
D) Cloud processes as a service
86) “Customers use infrastructure and programming tools supported by the cloud service
provider to develop their own applications” describes which type of cloud service?
A) Cloud infrastructure as a service
B) Cloud platform as a service
C) Cloud software as a service
D) Cloud processes as a service
87) “Customers use software hosted by the vendor on the vendor’s cloud infrastructure and
delivered over a network. ” describes which type of cloud service?
A) Cloud infrastructure as a service
B) Cloud platform as a service
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) Cloud software as a service
D) Cloud processes as a service
88) A _________________ is owned and maintained by a cloud service provider, such as
Amazon Web Services, and made available to the general public or industry groups.
A) public cloud
B) private cloud
C) utility computing
D) on-demand computing
89) A _________________ is operated solely for an organization. It may be managed by the
organization or a third party and may exist on premise or off premise.
A) public cloud
B) private cloud
C) utility computing
D) on-demand computing
90) The ________ PC, becoming the standard PC in the Personal Computer Era, uses the
Windows operating system software on a computer with an Intel microprocessor.
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91) A(n)________ server is used to communicate between a Web server and an organization’s
back-end systems.
92) ________ uses individual atoms and molecules to create computer chips and other devices
thinner than a human hair.
93) ________ states that the value or power of a network grows exponentially as a function of
the number of network members.
94) ________ are computers consisting of a circuit board with processors, memory, and
network connections that are stored in racks.
95) ________ surfaces allow users to gesture on a screen with several fingers to execute
commands.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
96) ________ allows a single computing resource, such as a server, to appear to the user as
multiple logical resources.
97) A(n) ________ is an integrated circuit to which two or more processors have been attached
for enhanced performance and reduced power consumption.
98) ________ provides a standard format for data exchange, enabling Web services to pass data
from one process to another.
99) ________ takes place when a firm contracts custom software development or maintenance
of existing legacy programs to outside firms.
100) The ________________________era was a period of highly centralized computing under the
control of professional programmers and systems operators, with most elements of
infrastructure provided by a single vendor, the manufacturer of the hardware and the software.
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101) _________________________ refers to a model of computing that provides access to a
shared pool of computing resources (computers, storage, applications, and services) over a
network, often the Internet.
102) _________________________ states that the amount of digital information is roughly
doubling every year
103) _________________________ An easy-to-use software language that greatly expanded the
ability of programmers to write business-related programs and reduced the cost of software.
104) _________________________ provides a lightweight operating system for cloud
computing using netbooks that are manufactured by Google partners such as Samsung and
Acer.
105) A _________________________ is owned and maintained by a cloud service provider,
such as Amazon Web Services, and made available to the general public or industry groups.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
106) Explain why standards are so important in information technology. What standards have
been important for the growth of Internet technologies?
107) Distinguish between grid computing, cloud computing, and utility computing.
108) List and describe four services that comprise IT infrastructure, beyond physical devices and
software applications.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
109) An ad-hoc group of oceanographers needs to set up a system to analyze massive amounts of
data on ocean temperatures. The technology and hardware for gathering the data and
transmitting the data to a central computer is in place. What additional hardware might they
need? What techniques might they use to make their research more efficient and lower
costs?
110) Briefly explain why corporations are increasingly interested in using Unix or Linux for their
operating system.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
111) Identify and describe five or more of the current trends in contemporary software platforms.
112) What are the drawbacks of cloud computing? Do you think these ever outweigh the
benefits, and if so, in what cases?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
113) What is scalability? Why is it essential to the success of the modern business firm?
114) A small design agency you are consulting for will be creating client Web sites and wants to
purchase a Web server so they can host the sites themselves. How will you advise them on
this purchase?
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
115) You are starting a market research company with a single business partner and are planning
the hardware and software need for the two of you. Which factors should play into your
decision of how much to spend on these investments?