Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
Chapter 13 Developing Information Systems
1) The most common form of IT-enabled organizational change is automation.
2) Rationalization of procedures describes a radical rethinking of the business models.
3) Failure to address properly the organizational changes surrounding the introduction of a
new system can cause the demise of an otherwise good system.
4) TQM describes the measurement of quality as 3.4 defects per million.
5) In component-based development, applications are developed one small portion at a time,
with each portion able to function independently.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
6) The system is not in production until conversion is complete.
7) Documentation reveals how well the system has met its original objectives.
8) A data flow diagram offers a logical and graphical model of information flow, partitioning a
system into modules that show manageable levels of detail.
9) A structure chart is a bottom-up chart, showing each level of design, its relationship to other
levels, and its place in the overall design structure.
10) Objects are grouped into hierarchies, and hierarchies into classes.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
11) Object-oriented development is more incremental than traditional structured development.
12) CASE tools facilitate the creation of clear documentation and the coordination of team
development efforts.
13) The oldest method for building information systems is prototyping.
14) Prototyping is more iterative than the conventional lifecycle.
15) A problem with prototyping is that the systems constructed using this method may not be
able to handle large quantities of data in a production environment.
16) End-user-developed systems can be completed more rapidly than those developed through
the conventional systems lifecycle.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
17) Responsive Web design enables Web sites to change layouts according to the user’s screen
size.
18) The three main platforms for mobile apps are iPhone/iPad, iOS, and Android.
19) A primary benefit of offshore outsourcing is that this can substantially reduce hidden costs.
20) Systems development activities always take place in sequential order.
21) Developing a new information system is one kind of planned organizational change.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
22) The most common forms of organizational change are automation and paradigm shifts.
23) Total quality management (TQM) is a specific measure of quality, representing 3.4 defects
per million opportunities.
24) A more powerful type of organizational change is Six Sigma, in which business processes
are analyzed, simplified, and redesigned.
25) Systems testing provides a variety of tools and methodologies to analyze existing processes,
design new processes, and optimize those processes.
26) The activities that go into producing an information system solution to an organizational
problem or opportunity are called business process management.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
27) Systems analysis is the analysis of a problem that a firm tries to solve with an information
system.
28) Systems analysis also typically includes a feasibility study to determine whether that
solution is feasible, or achievable, from a financial, technical, legal, and organizational
standpoint.
29) During the programming stage, system specifications that were prepared during the design
stage are translated into software program code.
30) Acceptance testing provides the final certification that the system is ready to be used in a
production setting.
31) The four kinds of structural organizational change enabled by IT, in order from least to most
risky, are
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
A) rationalization, automation, reengineering, and redesigning.
B) rationalization, automation, reengineering, and paradigm shift.
C) automation, rationalization, reengineering, and paradigm shift.
D) automation, redesigning, restructuring, and paradigm shift.
32) In automation
A) business processes are simplified.
B) business processes are reorganized to cut waste and eliminate repetitive, paper-intensive
tasks.
C) standard operating procedures are streamlined to remove bottlenecks.
D) employees are enabled to perform their tasks more efficiently.
33) Business processes are analyzed, simplified, and redesigned in
A) business process redesign.
B) rationalization of procedures.
C) automation.
D) paradigm shifts.
34) A bank has reworked its mortgage application process so that several steps are handled by
computer software, and some steps are combined to reduce bottlenecks in processing. The
goal is to gradually improve its efficiency over time. This is an example of
A) automation.
B) rationalization of procedures.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) paradigm shift.
D) business process redesign.
35) An upscale organic foods grocery chain is implementing an information system that will
enable it to add same-day home delivery of groceries to its customers. This is an example of
A) automation.
B) rationalization of procedures.
C) paradigm shift.
D) business process redesign.
36) The idea that the achievement of quality control is an end in itself describes a main
concept of
A) BPM.
B) BPR.
C) six sigma.
D) TQM.
37) ________ provide(s) a methodology and tools for dealing with the organization’s ongoing
need to revise and optimize its numerous business processes.
A) Business process redesign
B) Business process management
C) CASE tools
D) TQM
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
38) Which conversion process introduces the system first to a limited portion of the
organization?
A) the pilot study strategy
B) the phased approach strategy
C) the limited cutover strategy
D) the parallel strategy
39) In order, what are the first three steps in BPM?
A) 1. identifying processes for change, 2. analyzing existing processes, 3. designing the
new process.
B) 1. analyzing existing processes, 2. identifying processes for change, 3. designing the
new process.
C) 1. identifying processes for change, 2. designing the new process, 3. implementing the
new process.
D) 1. analyzing processes to change, 2. designing the new process, 3. measuring the
optimized process.
40) What is the greatest barrier to successful business process change?
A) ineffective project management
B) usability of implemented solution
C) selecting the correct process to change
D) organizational change
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
41) Categories of tools for BPM include all of the following except
A) tools to integrate existing systems to support business processes’ improvements.
B) tools to automate business processes.
C) tools to identify and document business processes.
D) tools to test the security of business processes.
42) Which process develops a detailed description of the functions that a new information
system must perform?
A) feasibility study
B) requirements analysis
C) systems design
D) test plan development
43) Systems design
A) describes what a system should do to meet information requirements.
B) shows how the new system will fulfill the information requirements.
C) identifies which users need what information, where, when and how.
D) is concerned with the logical view of the system solution.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
44) What is the purpose of responsive Web design?
A) It allows one Web site to serve different platforms, such as tablets, PCs, and mobile
phones.
B) It allows Web sites to respond quickly to changing user needs.
C) It enables Web sites to customize design according to user preferences.
D) It enables Web sites to customize content based on user location and preferences.
45) Transferring data from a legacy system to the new system would be defined by which
category of system design specifications?
A) input
B) database
C) manual procedures
D) conversion
46) Which of the following is not an example of fourth generation development tools?
A) Microsoft Excel
B) graphics software, such as Photoshop
C) report generator
D) very high-level programming language
47) The entire system-building effort is driven by
A) organizational change.
B) feasibility studies.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) the information value chain.
D) user information requirements.
48) Unit testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules
will function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.
49) System testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules
will function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.
50) Acceptance testing
A) includes all the preparations for the series of tests to be performed on the system.
B) tests the functioning of the system as a whole in order to determine if discrete modules
will function together as planned.
C) tests each program separately.
D) provides the final certification that the system is ready to be used in a production setting.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
51) In a parallel conversion strategy, the new system
A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages.
52) In the direct cutover conversion strategy, the new system
A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages.
53) Changes in hardware, software, documentation, or production to a production system to
correct errors, meet new requirements, or improve processing efficiencies are termed
A) compliance.
B) production.
C) maintenance.
D) acceptance.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
54) In what stage of systems development are design specifications created?
A) systems analysis
B) systems design
C) testing
D) conversion
55) The primary tool for representing a system’s component processes and the flow of data
between them is the
A) data dictionary.
B) process specifications diagram.
C) user documentation.
D) data flow diagram.
56) An entire information system is broken down into its subsystems by using
A) high-level data flow diagrams.
B) low-level data flow diagrams.
C) process specifications.
D) structured diagrams.
57) To understand and define the contents of data flows and data store, system builders use
A) a data dictionary.
B) process specifications diagrams.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
C) user documentation.
D) data flow diagrams.
58) To show each level of a system’s design, its relationship to other levels, and its place in the
overall design structure, structured methodologies use
A) structure charts.
B) Gantt and PERT charts.
C) process specifications.
D) data flow diagrams.
59) In object-oriented development
A) the class is used as the basic unit of systems analysis and design.
B) an object is a collection of data that is acted on by external processes.
C) processing logic resides within objects.
D) a strict, step-by-step development process is essential.
60) In an object-oriented development framework for a university, how would the classes
Degree, Mathematics, and Physics be related?
A) Degree would be a sister class to Mathematics and Physics.
B) Degree is a superclass to Mathematics and Physics.
C) Mathematics and Physics would be ancestors to Degree.
D) Degree would be a subclass to Mathematics and Physics.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
61) Object-oriented modeling is based on the concepts of
A) objects and relationships.
B) classes and objects.
C) class and inheritance.
D) objects and inheritance.
62) Object-oriented development could potentially reduce the time and cost of writing software
because
A) object-oriented programming requires less training.
B) iterative prototyping is not required.
C) objects are reusable.
D) a single user interface object can be used for the entire application.
63) CASE tools automate
A) documentation.
B) code generation.
C) creating data dictionaries.
D) all of the above.
Laudon/Laudon/Brabston, Management Information Systems, Seventh Canadian Edition
64) The oldest method for building information systems is
A) component-based development.
B) prototyping.
C) object-oriented development.
D) the systems development lifecycle.
65) In the traditional systems development lifecycle, end users
A) are important and ongoing members of the team from the original analysis phase
through maintenance.
B) are important only in the testing phases.
C) have no input.
D) are limited to providing information requirements and reviewing the technical staff’s
work.
66) In which type of systems building are the development stages organized so that tasks in one
stage are completed before the tasks in the next stage begin?
A) traditional
B) prototyping
C) RAD
D) all of the above
67) As a technical project manager, you have decided to propose implementing a prototyping
methodology for a small Web-based design project. What is the order of steps you will
follow in this project?