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Management Information Systems, 13TH ED.
MANAGING THE DIGITAL FIRM
Kenneth C. Laudon ● Jane P. Laudon
continued
Learning Track 2: Business Processes in Supply Chain
Management and Supply Chain Metrics
Supply Chain Processes
Many processes and subprocesses are involved in managing the supply chain to expedite this
ow of information and materials. e Supply Chain Council (SCC) developed a Supply Chain
Operations Reference Model (SCOR) as a cross-industry process reference model for supply chain
management. (SCC members are organizations interested in applying and advancing state-of–the-
art supply chain management systems and practices.) SCOR denes a common set of supply chain
processes to help companies better understand supply chain management issues and set goals for
supply chain improvement. SCOR identies ve major supply chain processes: plan, source, make,
deliver, and return (see Figure 8-2).
◆ Plan Consists of processes that balance aggregate demand and supply to develop a course of
action to meet sourcing, production, and delivery requirements
◆ Source Consists of processes that procure goods and services needed to create a specic
product or service
Chapter 9: Achieving Operational Excellence and Customer Intimacy:
Enterprise Applications
Chapter 9 Learning Track 2 2
To manage the supply chain, a company tries to eliminate redundant steps, delays, and the amount
FIGURE 9-2 Key Supply Chain Management Processes.
