Operations Management 11th Edition

Copyright 2014 Pearson Education, Inc. 1 Copyright 2014 Pearson Education, Inc. 1 Copyright 2014 Pearson Education, Inc. 1 1 C H A P T E R Operations and Productivity DISCUSSION QUESTIONS intellectual and therefore harder to measure. Because the U.S. and DISCUSSION QUESTIONS intellectual and therefore harder to measure. Because

C H A P T E R 1. One would expect that elements of Maslows needs hierar-chy, Herzbergs Dual Factor theory, and Hackman and Oldhams core job characteristics would be contained in the answer. 2. Jobs have been considered bad because they are physically dangerous, dirty, or noisy; psychologically

CHAPTER 10 HUMAN RE S O U R C E S , JO B DE S I G N , AND WO R K ME A S U R E M E N T 151 Calculating average observed cycle time: + + + + += = =+ + + +2.5

C H A P T E R C H A P T E R C H A P T E R Copyright 2014 Pearson Education, Inc. 159 Copyright 2014 Pearson Education, Inc. 159 Copyright 2014 Pearson Education, Inc. 159 11 Supply-Chain Management DISCUSSION QUESTIONS inventory with members

11 S U P P L E M E N T Supply-Chain Management Analytics 1. A unique event disrupts only one supplier (e.g., it went demand forecast updating (cumulative uncertainty), which can be remedied by sharing demand information throughout the supply 11 S U P P L E

Copyright 2014 Pearson Education, Inc. 171 Copyright 2014 Pearson Education, Inc. 171 Copyright 2014 Pearson Education, Inc. 171 12 C H A P T E R Inventory Management DISCUSSION QUESTIONS 1. Eliminating the shutdown and interruption of production DISCUSSION QUESTIONS 1. Eliminating the shutdown and interruption of production DISCUSSION

180 CHAPTER 12 IN V EN T O R Y MA N A G E M E N T (d) Other considerations include the perishability of the 12.27 (a) = 60; = 7 Safety stock for 90% service level = Z(at 0.90) = 7 1.28 = 8.96 9 12.28 (a)

Copyright 2014 Pearson Education, Inc. 187 Copyright 2014 Pearson Education, Inc. 187 Copyright 2014 Pearson Education, Inc. 187 13 C H A P T E R Aggregate Planning DISCUSSION QUESTIONS DISCUSSION QUESTIONS DISCUSSION QUESTIONS 1. Sales and Operations Planning (S&OP) balances resources and forecast demand and aligns the

CHAPTER 13 AG G R EG A T E PL A N N I N G 197 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. (a) Plan A: Hiring and Layoff plan (b) Plan B: Level Strategy of 1,350 cases An

CHAPTER 13 AG G R EG A T E PL A N N I N G 205 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. (c) The accounting business, as everyone recognizes, has one extremely busy season (during March and April tax preparation

14 C H A P T E R Material Requirements Planning (MRP) and ERP 1. The difference between a gross requirements plan and a net requirement plan is that a net plan adjusts for on-hand inventory and scheduled receipts at each level. 2. Once the MRP system is in

CHAPTER 14 MA T E R I A L RE Q U I R E M E N T S PL A N N I N G ( M RP) AND E RP 221 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc.

CHAPTER 14 MA T E R I A L RE Q U I R E M E N T S PL A N N I N G ( M RP) AND E RP 231 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. 14.26

Copyright 2014 Pearson Education, Inc. 239 Copyright 2014 Pearson Education, Inc. 239 Copyright 2014 Pearson Education, Inc. 239 15 C H A P T E R Short-Term Scheduling DISCUSSION QUESTIONS 10. Four effectiveness measures for dispatching rules: average DISCUSSION QUESTIONS 10. Four effectiveness measures for dispatching rules: average DISCUSSION

CHAPTER 15 SH O R T -T E R M SC H E D U L I N G 247 15.17 (a, c) The jobs should be processed in the sequence VYUZXWT, for a total time of 57. 15.18 Job Operation 1 (Hours) Operation 2 (Hours) A 10 5 B

16 C H A P T E R JIT, TPS, and Lean Operations 1. JIT is a philosophy of continuous and forced problem solving. It is a continuous program that replaces a series of fad programs. 2. A Lean producer is a company that adopts a philosophy of minimizing

Copyright 2014 Pearson Education, Inc. 259 Copyright 2014 Pearson Education, Inc. 259 Copyright 2014 Pearson Education, Inc. 259 17 C H A P T E R Maintenance and Reliability DISCUSSION QUESTIONS Effectiveness of preventive maintenance as measured by: DISCUSSION QUESTIONS Effectiveness of preventive maintenance as measured by: DISCUSSION QUESTIONS

Copyright 2014 Pearson Education, Inc. 7 Copyright 2014 Pearson Education, Inc. 7 Copyright 2014 Pearson Education, Inc. 7 2 C H A P T E R Operations Strategy in a Global Environment DISCUSSION QUESTIONS Human resources Employment of certified versus noncertified DISCUSSION QUESTIONS Human resources Employment of certified versus

3 C H A P T E R Project Management 1. There are many possible answers. Project management is needed in large construction jobs, in implementing new infor-mation systems, in new product development/marketing, in creat-2. Project organizations make sure existing programs continue to run smoothly while new projects are

CHAPTER 3 PRO J E C T MA N A G E M E N T 21 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. 2 8 5 9 Variance (O) 6 36 - == 16 9 2.25 9 Project variance = + + + 1.00 36 36 36 36

4 C H A P T E R Forecasting 1. Qualitative models incorporate subjective factors into the forecasting model. Qualitative models are useful when subjective factors are important. When quantitative data are difficult to ob-2. Approaches are qualitative and quantitative. Qualitative is relatively subjective; quantitative uses numeric models. 3.

38 CHAPTER 4 FO R E C A S T I N G Fall 74 52 98 74.67 106.67 0.700 (5) (2) (3) (4) Adjusted (1) Quarter Forecast Seasonal Forecast Quarter Number (77 + .43Q) Factor [(3) (4)] Winter 101 120.43 .8 96.344 Spring 102 120.86 1.1 132.946 Summer 103

46 CHAPTER 4 FO R E C A S T I N G 39 39 49.10 44.9250 17.4340 40 55.80 46.5633 85.316341 41 70.10 48.2016 479.5437 4.00 38.50 36.74 1.76 3.10146 38 4.50 47.90 43.5357 4.36428 19.05 39 4.60 49.10 44.8951 4.20491 17.6813 Forecasting Summary Table Exponential Linear Regression Method

Copyright 2014 Pearson Education, Inc. 51 Copyright 2014 Pearson Education, Inc. 51 Copyright 2014 Pearson Education, Inc. 51 5 C H A P T E R Design of Goods and Services DISCUSSION QUESTIONS 8. Robust design means the product is designed so that small DISCUSSION QUESTIONS 8. Robust design

58 CHAPTER 5 DE S I G N O F GO O D S A N D SE R V I C E S Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. 5.18 The decision tree is shown here: The joint design

5 S U P P L E M E N T Sustainability in the Supply Chain what is in the common. Therefore, companies that dont prac-tice corporate social responsibility run the risk of backlash from consumers and regulators. Companies also run the risk of poor 2. Find statements of

6 C H A P T E R Managing Quality 2. Baldrige Award Categories, Items, and Point Values ing, just-in-time, Taguchi concepts, and knowledge of TQM tools. The 14 points were Demings way of showing how he implement- 6 C H A P T E R Managing Quality 2.

CHAPTER 6 MAN A G IN G QU A L I T Y 75 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. 6.13 (a) (b) Conclusion: Most of the defects are the result of mis-placed transistors. (b) Conclusion: Most

Copyright 2014 Pearson Education, Inc 81 Copyright 2014 Pearson Education, Inc 81 Copyright 2014 Pearson Education, Inc 81 6 S U P P L E M E N T Statistical Process Control DISCUSSION QUESTIONS 9. Yes; out of control means that the process has changed. If DISCUSSION QUESTIONS 9.

88 SUPPLEMENT 6 ST A T I S T I C A L PR O C E S S CO N T R O L Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Sample Late Flights Percentage of Late Flights Percentage (n/100) in

7 C H A P T E R Process Strategy 1. Process strategy is the organizations approach to transform-ing resources into goods and services. 2. Product Likely Process (a) Beer Product Focused/Continuous (b) Wedding invitations Process Focused/Job Shop (c) Automobiles Modular/Repetitive (d) Paper Product Focused/Continuous (e) Big Mac Modular/Repetitive

7 S U P P L E M E N T Capacity and Constraint Management 1. Design capacity is the theoretical maximum output of a sys-tem in a given period. Effective capacity is the capacity a firm can expect to achieve given its current product mix, methods of 2.

SUPPLEMENT 7 CA P A C I T Y A N D CO N S T R A I N T MA N A G E M E N T 109 S7.42 At 11%, the net present value is $7,677.89. At 4%, the net present value is $5,378.54. They should

8 C H A P T E R Location Strategies 1. FedExs key location concept is the central hub concept, with Memphis selected for several reasons, including its being in the middle of the country and having very few hours of bad weather are a number of considerations. 3.

118 CHAPTER 8 LO C A T I O N ST R A T E G I E S Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. 8.25 (a) Weighted scores: British International Airways Milan Rome Genoa Paris Lyon Nice 3,415 2,945 3,425

9 C H A P T E R Layout Strategies 1. The seven layout strategies are: Fixed-position or project layout Process-oriented layout Warehouse layout 2. Fixed-position layouts are complicated by: limited space at virtually all sites; at different stages of the process, different materials are needed; and the volume

CHAPTER 9 LAY O U T ST R A T E G I E S 133 (e) If one more doctor and one more paramedic are added, 9.22 (a) Number of Number of 6 J (c) n = 6 workstations in our answer. 60(60)secondsCycletim e 60seconds (per iScan)60 iScans274so 4.5667

AB U S I N E S S A N A L Y T I C S M O D U L E 1. The 6 steps of the decisionmaking process are: 1. Clearly define the problem and the factors that influence it. 2. Develop specific and measurable objectives.

BUSINESS ANALYTICS MODULE A DE C I S I O N - M A KI N G TO O L S 271 A.22 (a) A Decision At X At Y At X At Y X 4527 927 18 18 BUSINESS ANALYTICS MODULE A DE C I S I O N

BB U S I N E S S A N A L Y T I C S M O D U L E 1. Students may select from eight LP applications given in the introduction: school bus scheduling, police patrol allocation, scheduling bank tellers, selecting product mix, picking blends

286 BUSINESS ANALYTICS MODULE B LIN E A R PR O G R A M M I N G B.30 Foods Cost/ Serving Calories/ Serving Percent Protein Percent Carbs Percent Fat Fruit/ Vegetable Apple sauce(AS) $0.30 100 0% 100% 0% 1 Canned corn (CC) $0.40 150 20% 80% 0% 1

295 Copyright 2014 Pearson Education, Inc. C B U S I N E S S A N A L Y T I C S MOD U L E Transportation Models DISCUSSION QUESTIONS 1. Three information needs of the model: the origin points and the capacity or supply per period at

304 BUSINESS ANALYTICS MODULE C TRA N S P O R T A T I O N MO D E L S Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Evaluating improvement indices, we find: Improvement indices: Evaluating improvement

Copyright 2014 Pearson Education, Inc. 312 Copyright 2014 Pearson Education, Inc. 312 Copyright 2014 Pearson Education, Inc. 312 DB U S I N E S S A N A L Y T I C S M O D U L E Waiting-Line Models DISCUSSION QUESTIONS come from observing the

320 BUSINESS ANALYTICS MODULE D WA I T I N G - LI N E MO D E L S D.19 Model D: N = 5 drilling machines, M = 1 mechanic, T = 1 10.143T1(1 )TFWXF= where F is found from Table D.8. From Table D.8, when M =

Copyright 2014 Pearson Education, Inc. 326 Copyright 2014 Pearson Education, Inc. 326 Copyright 2014 Pearson Education, Inc. 326 E B U S I N E S S A N A L Y T I C S M O D U L E Learning Curves DISCUSSION QUESTIONS 2. What should

331 Copyright 2014 Pearson Education, Inc. 331 Copyright 2014 Pearson Education, Inc. 331 Copyright 2014 Pearson Education, Inc. F B U S I N E S S A N A L Y T I C S M O D U L E Simulation DISCUSSION QUESTIONS 7. Monte Carlo simulation

340 BUSINESS ANALYTICS MODULE F SI M U L A T I ON Copyright 2014 Pearson Education, Inc. ADDITIONAL HOMEWORK PROBLEMS Here are solutions to additional homework problems that appear at www.myomlab.com and www.pearsonhighered.com/heizer. F.19 Demand RN Interval 4 0110 5 1140 6 4170 7 7190

347 Copyright 2014 Pearson Education, Inc. 347 Copyright 2014 Pearson Education, Inc. 347 Copyright 2014 Pearson Education, Inc. 1 O N L I N E T U T O R I A L Statistical Tools for Managers DISCUSSION QUESTIONS DISCUSSION QUESTIONS DISCUSSION QUESTIONS 1. A probability distribution is a statement

2 O N L I N E T U T O R I A L Acceptance Sampling 1. Single sampling specifies the acceptable number of defects. Double sampling means that a second sample is taken if the results of the first sample are inconclusive (i.e., the number of defects

Copyright 2014 Pearson Education, Inc. 354 Copyright 2014 Pearson Education, Inc. 354 Copyright 2014 Pearson Education, Inc. 354 3 O N L I N E T U T O R I A L The Simplex Method of Linear Programming DISCUSSION QUESTIONS DISCUSSION QUESTIONS DISCUSSION QUESTIONS 1. The fundamental

Copyright 2014 Pearson Education, Inc. 366 Copyright 2014 Pearson Education, Inc. 366 Copyright 2014 Pearson Education, Inc. 366 5 O N L I N E T U T O R I A L* Vehicle Routing and Scheduling DISCUSSION QUESTIONS DISCUSSION QUESTIONS DISCUSSION QUESTIONS 1. (a) Routing problems concern determining

1-1 Answer: TRUE Diff: 2 Key Term: Production Objective: LO1 Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 1-1 Answer: TRUE Diff: 2 Key Term: Production Objective: LO1 Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 1-1 Answer:

1-18 Answer: A Diff: 2 Key Term: Productivity AACSB: Analytic skills Objective: LO4 1-18 Answer: A Diff: 2 Key Term: Productivity AACSB: Analytic skills Objective: LO4 1-18 Answer: A Diff: 2 Key Term: Productivity AACSB: Analytic skills Objective: LO4 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc.

13-33 Answer: (a) 250; (b) 350; (c) 0, and 50 units are back ordered; (d) 350; (e) $935,000; (f) they use subcontracting every month; there are back orders in April filled with May production. The firm has so little excess capacity, even with the short-term options, that it must utilize

2-1 Answer: FALSE Diff: 2 Key Term: NAFTA AACSB: Dynamics of the global economy Learning Outcome: Discuss the influences of the global competitive environment on operations management 2-1 Answer: FALSE Diff: 2 Key Term: NAFTA AACSB: Dynamics of the global economy Learning Outcome: Discuss the influences of the global competitive

2-17 Answer: B Diff: 2 Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 2-17 Answer: B Diff: 2 Learning Outcome: Discuss operations and operations management as a competitive advantage for the organization 2-17 Answer: B Diff: 2 Learning Outcome: Discuss operations and operations management

3-1 Answer: E Diff: 2 Learning Outcome: Describe the goals and stages of project management 3-1 Answer: E Diff: 2 Learning Outcome: Describe the goals and stages of project management 3-1 Answer: E Diff: 2 Learning Outcome: Describe the goals and stages of project management Copyright 2014 Pearson Education,

3-21 Answer: (A) The critical path is CDEFG (B) Minimum duration is (10+7+1+1+5) or 24 hours (C) CDEFG have no slack since on the critical path. BDEFG takes 17 hours, so B has 7 hours of slack. AG takes 9 hours, so A has 15 hours of slack. Diff: 3

3-32 Answer: (a) See table below. (b) Tasks J-M-N-P are critical. The sum of their expected durations is 26.00; the sum of their variances is 4.50. (c) The standard deviation along the path is = 2.12; the probability that Duration < 30 is the probability that z < (30 -

4-1 Answer: B Diff: 2 Objective: LO1 Learning Outcome: Describe major approaches to forecasting 4-1 Answer: B Diff: 2 Objective: LO1 Learning Outcome: Describe major approaches to forecasting 4-1 Answer: B Diff: 2 Objective: LO1 Learning Outcome: Describe major approaches to forecasting Copyright 2014 Pearson Education, Inc. Copyright 2014

4-21 Answer: mean absolute percent error (or MAPE) Diff: 1 Key Term: Mean absolute percent error (MAPE) Objective: LO4 Learning Outcome: Describe major approaches to forecasting 4-21 Answer: mean absolute percent error (or MAPE) Diff: 1 Key Term: Mean absolute percent error (MAPE) Objective: LO4 Learning Outcome: Describe major approaches

4-32 Answer: The average value multiplied by each day's seasonal index. Monday: 194 .445 = 86; Tuesday: 194 .791 = 153; Wednesday: 194 .927 = 180; Thursday: 194 1.033 = 200; Friday: 194 1.422 = 276; Saturday: 194 1.478 = 287; and Sunday: 194 .903 = 175. Diff: 2 Key

5-1 Answer: TRUE Diff: 3 Learning Outcome: Describe major approaches to sales and operations planning 5-1 Answer: TRUE Diff: 3 Learning Outcome: Describe major approaches to sales and operations planning 5-1 Answer: TRUE Diff: 3 Learning Outcome: Describe major approaches to sales and operations planning Copyright 2014 Pearson Education, Inc.

5-18 Answer: bill of material Diff: 2 Key Term: Bill of material (BOM) Objective: LO5 Learning Outcome: Describe major approaches to sales and operations planning 5-18 Answer: bill of material Diff: 2 Key Term: Bill of material (BOM) Objective: LO5 Learning Outcome: Describe major approaches to sales and operations planning

6-1 Answer: E Diff: 1 Objective: LO1 Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality 6-1 Answer: E Diff: 1 Objective: LO1 Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality 6-1 Answer: E Diff:

6-21 Answer: TRUE Diff: 2 Key Term: Pareto charts AACSB: Reflective thinking skills Objective: LO6 Learning Outcome: Discuss the total cost of quality and compare the common methods of managing quality 6-21 Answer: TRUE Diff: 2 Key Term: Pareto charts AACSB: Reflective thinking skills Objective: LO6 Learning Outcome: Discuss the

6-32 Answer: Student responses should look like the above, with the 4 Ms of Manpower, Machinery, Method, and Material listed. Possible responses include: Manpower- not conditioned to waking up early, I can't wake up at the same time every day, I stay up late the night before sometimes. Machinery- Car

8-1 Answer: A Diff: 2 Objective: LO1 Learning Outcome: Discuss factors affecting location decision and describe common methods for location selection 8-1 Answer: A Diff: 2 Objective: LO1 Learning Outcome: Discuss factors affecting location decision and describe common methods for location selection 8-1 Answer: A Diff: 2 Objective: LO1 Learning

8-21 Answer: center-of-gravity method Diff: 2 Key Term: Center-of-gravity method Objective: LO5 Learning Outcome: Discuss factors affecting location decision and describe common methods for location selection 8-21 Answer: center-of-gravity method Diff: 2 Key Term: Center-of-gravity method Objective: LO5 Learning Outcome: Discuss factors affecting location decision and describe common methods for

8-35 Answer: Location B is the preferred location. Weight Location A Location B Location C Wages 40 30 75 90 Labor Climate 30 40 70 40 Taxes 15 80 40 90 Utilities 15 75 60 10 Total 100 Weighted sum 4725 6600 6300 Weighted average 47.25 66 63 Diff: 2

9-1 Answer: Layout decisions establish a firm's competitive priorities in regard to: capacity, processes, flexibility, and cost, as well as quality of work life, customer contact, and image. Diff: 3 Learning Outcome: Describe the main types of operations processes and layouts in manufacturing and in services 9-1 Answer: Layout decisions

A-1 Answer: D Diff: 2 A-1 Answer: D Diff: 2 A-1 Answer: D Diff: 2 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Operations Management, 11e (Heizer/Render) Module A Decision-Making Tools Section 1 The Decision Process in Operations 1) Analytic

A-20 Answer: (a) Wind-up = .25($325,000) + .45($190,000) + .3($170,000) = $217,750; Pneumatic = .25($300,000) + .45($420,000) + .3($400,000) = $384,000; and Electrical = .25(-$400,000) + .45($240,000) + .3($800,000) = $248,000. (b) Pneumatic has the best EMV, at $384,000. (c) EVwPI is .25($325,000) + .45( $420,000) + .3($800,000) = $510,250;

B-1 Answer: The textbook gives machinery, labor, money, time, and raw materials. Diff: 2 Key Term: Linear programming (LP) Learning Outcome: Apply the basic concepts of linear programming B-1 Answer: The textbook gives machinery, labor, money, time, and raw materials. Diff: 2 Key Term: Linear programming (LP) Learning Outcome: Apply

B-17 Answer: The iso-profit line is moved up in a maximization problem until it no longer intersects with any constraint equation. The last point in the feasible region that the line touches is the optimal solution. Diff: 2 Key Term: Iso-profit line method Objective: LO2 Learning Outcome: Apply the basic

C-1 Answer: B Diff: 2 Key Term: Transportation modeling Learning Outcome: Apply the basic concepts of linear programming C-1 Answer: B Diff: 2 Key Term: Transportation modeling Learning Outcome: Apply the basic concepts of linear programming C-1 Answer: B Diff: 2 Key Term: Transportation modeling Learning Outcome: Apply the basic

C-18 Answer: (a) The optimal solution is shown in the solution below. (b) The minimum cost is $675. Shipments Dest. 1 Dest. 2 Row Total Source 1 20 0 20 Source 2 0 30 30 Source 3 15 0 15 Source 4 10 10 20 Source 5 25 0 25

D-1 Answer: queue, queuing theory Diff: 1 Key Term: Queuing theory Learning Outcome: Apply waiting-line theories and models D-1 Answer: queue, queuing theory Diff: 1 Key Term: Queuing theory Learning Outcome: Apply waiting-line theories and models D-1 Answer: queue, queuing theory Diff: 1 Key Term: Queuing theory Learning Outcome: Apply

D-17 Answer: D Diff: 2 AACSB: Analytic skills Objective: LO5 Learning Outcome: Apply waiting-line theories and models D-17 Answer: D Diff: 2 AACSB: Analytic skills Objective: LO5 Learning Outcome: Apply waiting-line theories and models D-17 Answer: D Diff: 2 AACSB: Analytic skills Objective: LO5 Learning Outcome: Apply waiting-line theories and

E-1 Answer: TRUE Diff: 2 Key Term: Learning curves Objective: LO1 E-1 Answer: TRUE Diff: 2 Key Term: Learning curves Objective: LO1 E-1 Answer: TRUE Diff: 2 Key Term: Learning curves Objective: LO1 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc. perations Management,

E-15 Answer: B Diff: 2 Key Term: Learning curves AACSB: Analytic skills Objective: LO3 E-15 Answer: B Diff: 2 Key Term: Learning curves AACSB: Analytic skills Objective: LO3 E-15 Answer: B Diff: 2 Key Term: Learning curves AACSB: Analytic skills Objective: LO3 Copyright 2014 Pearson Education, Inc. Copyright 2014

F-1 Answer: TRUE Diff: 1 Key Term: Simulation AACSB: Use of information technology F-1 Answer: TRUE Diff: 1 Key Term: Simulation AACSB: Use of information technology F-1 Answer: TRUE Diff: 1 Key Term: Simulation AACSB: Use of information technology Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson Education, Inc.

F-13 Answer: A Diff: 2 Key Term: Random-number intervals AACSB: Analytic skills Objective: LO2 F-13 Answer: A Diff: 2 Key Term: Random-number intervals AACSB: Analytic skills Objective: LO2 F-13 Answer: A Diff: 2 Key Term: Random-number intervals AACSB: Analytic skills Objective: LO2 Copyright 2014 Pearson Education, Inc. Copyright 2014 Pearson