SUPPLEMENT 7 CA P A C I T Y A N D CO N S T R A I N T MA N A G E M E N T 111
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VIDEO CASE STUDY
CAPACITY PLANNING AT ARNOLD PALMER
HOSPITAL
The Arnold Palmer Hospital video for this case is available
from Pearson Prentice Hall at www.myomlab.com. (Its running
time is 9 minutes.) Also note that the Global Company Profile in
Chapter 6 highlights this hospital.
1. Given the discussion in the text, what approach is APH taking
to match capacity to demand?
Referring to Figure S7.6, Arnold Palmer Hospital’s capacity first
lagged demand and now is leading demand with incremental
2. What kind of major changes can take place in APH’s de–
mand forecast that would leave the hospital with an underutilized
facility (namely, what are the risks connected with this capacity deci-
sion)?
Possible risks: