3. When discussing JIT in services, the text notes that suppliers,
layout, inventory, and scheduling are all used. Provide an example
of each of these at APH:
4. When a doctor proposes a new surgical procedure, how do
The request for changes and all new products goes to the Medical
Economics Outcomes Committee. Reducing the proliferation of
• The company promised Oxford employees that their
paychecks would continue.
• It recruited volunteers to move temporarily to a Michigan
plant where some coupling production was started.
• Caterpillar built a new temporary supply chain that
pieced together the capability of many plants.
At Toyota:
The support that parts makers provided Toyota during its
crisis helps indicate why Japan’s auto companies return the
loyalty—often to the detriment of U.S. and other foreign parts
makers. Toyota and Aisin didn’t bother to approach any foreign
companies during the crisis, a Toyota spokesman says, because
“there were no foreign suppliers in a position to help us.”
2001 Wall Street Journal article. “We trusted them.”
Indeed, as the first valves arrived at Toyota factories, Aisin
told the suppliers it would pay for everything, from drills and
overtime pay to lost revenue and depreciation. And Toyota prom-
etc. is to continue with JIT. JIT works, and it works in spite
of a catastrophe. The efficiencies are just too overwhelm-
4. Policy changes:
• At Caterpillar management is considering adding some