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A system that groups activities on the basis of work or customer flow is known as ________. A) unity of command B) scalar chain C) process departmentalization D) control departmentalization E) individualized departmentalization The following checklist is used by a […]

When we see employees working hard at some activity, we can conclude they are driven by a desire to satisfy one or more needs that they value. Continuous improvement is concerned with radical or quantum change where work process engineering […]

Employment laws are not written to protect most employees whose religious beliefs require a specific style of dress such as robes, long shirts, long hair, and the like. If organizations were completely devoid of conflict, they would become apathetic, stagnant, […]

A people-centered leader takes personal interest in the needs of his or her employees. The interview, along with the application form, is an almost universal selection device. Answer: TRUE Legitimate power does not allow supervisors to reward and punish their […]

The core dimensions of any job include which of the following? A) skill level B) task knowledge C) autonomy D) reliance E) task dependence Departmental reports that contain many detailed figures and facts are conveyed best ________. A) through the […]

Frederick Herzberg’s motivation-hygiene theory states that the opposite of satisfaction is dissatisfaction. Parochialism leads to viewing practices in other cultures as being better than our practices. Answer: FALSE Effective teams contain a small number of people with complementary skills who […]

Expenditures for materials that go directly into the creation of a product or service are called ________ costs. A) indirect labor B) direct labor C) maintenance D) raw material E) supportive supplies Emotional intelligence consists of ________ that may help […]

________ involves the search for and utilization of the best methods used by competitors and non-competitors that lead to superior performance. A) Copying B) Plagiarizing C) Benchmarking D) ISO 9000 E) Six Sigma The configuration of an organization made up […]

Employment planning translates the organization and department’s goals into ________ that will allow objectives to be achieved. A) checklists B) procedures C) job descriptions D) a personnel plan E) a development program Critical to the success of supervising others in […]

The concept of when we see things solely through our own eyes and within our perspectives is called ________. A) corporate downsizing B) parochialism C) re-engineering D) cultural diversity E) acceptance of authority A specific challenge for supervisors is recognizing […]

Unions have a major effect on some important sectors of the economy. Gains made by unions in one industry often ________ other nonunionized sectors of the economy. A) alienate B) conflict with C) have no effect on D) spill over […]

Supervisors frequently have to create programs for their departments that are nonrecurring undertakings requiring a set of integrated plans to ________. A) achieve fair standards B) achieve budgetary control C) accomplish their objectives D) perform repetitive tasks E) perform routine […]

Which of the following allows supervisors to transmit messages twenty-four hours a day? A) grapevine B) e-mail C) team meetings D) bulletin board E) informal discussions Temperature, pressure, and similar gauges that are checked regularly during a production process, and […]

Most people hear or read about collective bargaining only when a contract is about to expire or when negotiations break down. If a supervisor implements a control before an activity commences, it is called correctional control. Answer: FALSE Experts agree […]

The majority of studies find that employee referrals produce the best candidates. In 2012, according to preliminary data from the Bureau of Labor Statistics, 4,383 workers were killed on the job. Answer: TRUE The source used to recruit potential employees […]

Supervisors use performance appraisal as a means for helping employees improve future performance. More than 10 thousand sexual harassment complaints were filed yearly from 2010-2013 with the Equal Employment Opportunity Commission (EEOC). Answer: FALSE After a strike is underway, a […]

Studies show employees who rate high in externality are more satisfied with their jobs, less alienated from the work setting, and more involved in their jobs than internals. An effective supervisor enjoys the trust of, and builds credibility with, employees. […]

Accept errors have obvious costs to supervisors and their organizations, including which of the following? A) cost of goods sold B) cost of training C) cost of retraining D) vacation time E) team respect An illegal strike where employees refuse […]

Supervisors are most likely to be involved with teams that are created to ________. A) manage B) provide advice C) select a new site D) make or do things E) benchmark competitors Pay-for-performance programs are compensation plans that pay employees […]

Strategic planning would be implemented when developing expense budgets and employee work schedules. If you fail as a leader, it is likely that your followers – as well as others – have lost respect for you because of your lack […]

The degree to which the job has a substantial impact on the lives or work of other people is task identity. Employees set aside their cultural values and life-style preferences when they come to work; therefore, supervisors do not have […]

In contrast to policies, procedures are not specific; and like policies, they provide consistency. As organizations impose distinct role requirements on different members, they eliminate communication barriers. Answer: FALSE Employees in a matrix structure have two managers: their functional departmental […]

Supervisors are likely to have higher-performing and more satisfied employees if they match ________ with compatible jobs. A) work skills B) aptitudes C) perseverance D) personality types E) work schedules The inability to explain leadership solely from traits and skills […]

Budgets tend to be like a planning guide containing a control mechanism for a supervisor. If follow-up and evaluation indicate that the sought-after results weren’t achieved, the supervisor must still implement the final decision. Answer: FALSE When supervisors are required […]

When considering a performance appraisal method, supervisors must keep in mind that the choice may be dictated, or at least limited, by ________. A) company tradition B) conscience C) the EEOC D) HR policies and procedures E) time available Which […]

A non-elaborate configuration, low in complexity, with little formalization, and with authority centralized in a single person; a “flat” organization with only two or three levels is referred to as a ________ structure. A) chain of command B) simple C) […]

Autocratic leadership is inappropriate in any organization today. OSHA requires that any illness, no matter how insignificant it may appear, must be reported on Form 300. Answer: FALSE Heuristics are commonly found in two forms – knowledge and representative. Answer: […]

The ability to create and articulate a realistic, credible, attractive exemplar of the future that grows out of, and improves upon, the present is known as ________ leadership. A) expectant B) equitable C) visionary D) self-confident E) referent An employee […]

Training designed to make people more open and self-expressive without being rude or thoughtless is known as ________. A) assertiveness training B) T-group modification C) regressive behavior training D) role playing E) sensitivity training The type of control that is […]

Which conflict resolution technique goal is to maintain harmonious relationships by placing another’s needs and concerns above your own? A) collaboration B) compromise C) forcing D) avoidance E) accommodation The goals of ________ are to design a cost-effective pay structure […]

All of these are grapevine patterns EXCEPT ________. A) cluster B) two-tier C) gossip D) probability E) single strand The ready availability of information technology has made ________ an escalating problem in all kinds and sizes of organizations. A) misuse […]

A simple technique for overcoming pressures for conformity that retard the development of creative alternatives is ________. A) group problem solving B) brainstorming C) the Delphi technique D) groupthink E) nominal group technique In the situational leadership model the ________ […]

Appraisal criteria, methods, and documentation must be designed to ensure that they are ________. A) consistent with standing plans B) unilaterally prepared C) promoting the halo effect D) job related E) full of subjectivity People differ in the degree to […]

A(n) ________ is the product of negative synergy because of factors such as poor communication, antagonistic conflicts, and avoidance of responsibilities. A) working group B) advisory committee C) potential team D) pseudo team E) real team When a supervisor encounters […]

The method of linking a worker’s computer and modem with those of coworkers and management, making it possible to be located anywhere in the world, is called ________. A) electronics B) control C) commuting D) transforming E) telecommuting A job […]

Sometimes compromise is the best conflict resolution technique – just withdrawing from the conflict or ignoring its existence. Emergent leaders have influence over members of all groups. Answer: FALSE A skill is a single action that can be applied in […]

A style of decision making that characterizes managers as careful decision makers with the ability to adapt or cope with new situations is the ________ style. A) behavioral B) analytic C) autocratic D) conceptual E) directive Across the United States […]

The National Institute for Occupational Safety and Health is the agency that researches and sets OSHA standards in such areas as blood-borne pathogens and chemical process safety. Intrinsic feedback is provided to an employee by an outside source such as […]

Consistent with the belief that one of the most important abilities needed by supervisors is strong interpersonal skills, they may be considered to be ________. A) behavioral specialists B) excellent communicators C) good at conflict resolution D) good negotiators E) […]