When considering a performance appraisal method, supervisors must keep in mind that
the choice may be dictated, or at least limited, by ________.
A) company tradition
B) conscience
C) the EEOC
D) HR policies and procedures
E) time available
Which of the following is the lowest need in A. H. Maslow’s hierarchy of needs theory?
A) self-actualization
B) esteem
C) physiological
D) safety
E) psychological
To understand and appreciate ________, three factors need to be considered: norms,
cohesiveness, and emergent leadership.
A) groups
B) teams
C) formal teams
D) informal groups
E) formal groups
In their coaching role, supervisors are expected to ________.
A) oversee the work done by employees
B) require compliance with procedures
C) administer discipline
D) develop employees’ skills and knowledge
E) act as the ultimate authority
Active listening requires people to understand a communication ________.
A) based on personal experience
B) without facial expression
C) while making notes
D) from the speaker’s viewpoint
E) from their own perspective
The organizational configuration that breaks the rules and creates a dual chain of
command is called the ________ structure.
A) simple
B) matrix
C) divisional
D) functional
E) complex
The number of employees a supervisor can efficiently and effectively direct is called
span of control. Contemporary organizations find that ________ create flat
organizations with fewer vertical levels.
A) wide spans
B) narrow spans
C) specialized work teams
D) assembly lines
E) demanding tasks
Organizational planning that includes the establishment of overall goals and positioning
an organization’s products or services against the competition is referred to as
________.
A) short-term planning
B) strategic planning
C) long-term planning
D) tactical planning
E) organizational planning
The ________ method of performance appraisal allows for no ties, which can be
advantageous because it does not allow supervisors to avoid confronting differences in
performance levels.
A) individual ranking
B) relative standard
C) graphic rating scale
D) group order ranking
E) behaviorally anchored
Employees often fear that any change in their work environment may reduce their
________.
A) work hours
B) employment status
C) unemployment income
D) job security or income
E) power