Consistent with the belief that one of the most important abilities needed by supervisors
is strong interpersonal skills, they may be considered to be ________.
A) behavioral specialists
B) excellent communicators
C) good at conflict resolution
D) good negotiators
E) strong delegators
Groups which are natural formations that appear in the work environment in response to
the need for social contact are called ________.
A) teams
B) informal groups
C) cliques
D) social groups
E) formal groups
Actively listening with ________ requires suspending personal thoughts and feelings
and adjusting what is thought and felt to the speaker’s world.
A) feedback
B) facial expression
C) empathy
D) tolerance
E) intensity
A set of attitudes, perceptions and behaviors of employees who survive involuntary
staff reductions is called ________.
A) retention robustness
B) retention sickness
C) survivor illness
D) layoff-survivor sickness
E) layoff sickness
When appraisers rate other people giving special consideration to those qualities that
they perceive in themselves, they are making a ________ error.
A) low leniency
B) similarity
C) halo
D) central tendency
E) graphic rating
Specifying unfair labor union practices is the major purpose of the ________.
A) Taft-Hartley Act
B) National Labor Relations Board
C) Right-to-Work Laws
D) Wagner Act
E) Railway Labor Act
OSHA enforces standards based on a five-item priority listing that includes all of the
following EXCEPT ________.
A) imminent danger
B) random inspections
C) serious accidents within the past eight hours
D) current employee complaints
E) dissatisfied customer complaints
Under ________ the role of a neutral third party is to keep the negotiations ongoing.
A) mediation
B) conciliation
C) arbitration
D) fact finding
E) negotiation
Supervisory obligations such as achieving unit goals, keeping costs within budget,
following organizational policies, and motivating employees fall under the heading of
________.
A) accountability
B) responsibility
C) functional authority
D) line authority
E) unity of command
“Going in the right direction but has not yet established a sense of collective
accountability” is the best way to describe a ________.
A) real team
B) team
C) working group
D) potential team
E) pseudo team
The rights inherent in a supervisory position to give orders and expect the orders to be
obeyed is ________.
A) responsibility
B) work simplification
C) authority
D) coordination
E) accountability
A company that fails to keep its OSH Act records properly can also be subjected to stiff
penalties, or under certain circumstances, ________ can be held criminally liable.
A) employees
B) safety committees
C) company executives
D) supervisors
E) managers
A condition in which an accident is about to occur is called ________.
A) a serious injury
B) an OSHA violation
C) possible danger
D) imminent danger
E) inspection violation
Supervisors have a ________ to ensure that the workplace is free from unnecessary
hazards and that conditions surrounding the workplace are not hazardous to their
employees’ physical or mental health.
A) personal responsibility
B) ethical need
C) legal responsibility
D) commitment
E) personal requirement
Individuals who can easily adjust their behaviors to different situations are known as
________.
A) group facilitators
B) team leaders
C) charismatic leaders
D) high self-monitors
E) participatory leaders
Edwards Deming, a management consultant and quality expert, believed that ________,
not workers, were the primary source of increased productivity.
A) procedures
B) executives
C) formal plans
D) flexible plans
E) supervisors
An obligation that organizations have to the public ‘” going beyond the law and profit
making ‘” is ________.
A) a union free plant
B) profit maximization
C) social responsibility
D) corporate downsizing
E) return on investment
A manager engaged in planning would be ________.
A) maintaining daily activity charts
B) assigning individual tasks
C) setting goals
D) observing performance
E) preparing inventory reports