Archives: Quiz

Productivity is not important to value chain management. The classical view of organizational social responsibility is that management’s only social responsibility is to maximize profits. Answer: TRUE Explanation: The classical view is hard to argue with. If a profit-making organization’s […]

Verbal intonation refers to how loud the speaker speaks. Innovation and super-high quality are typically the keys to a cost-leadership strategy. Answer: FALSE Explanation: Efficiency, rather than innovation or quality, is the key to a cost-leadership strategy in which a […]

Each link in a value chain adds an equal amount of value to a product. Two major advantages of electronic meetings are anonymity and honesty. Answer: TRUE Explanation: Electronic meetings allow participants to type in comments without needing to identify […]

Body language and facial expressions are the only forms of nonverbal communication. When they first start out, most small entrepreneurial ventures have a very informal organizational structure. Answer: TRUE Explanation: In many cases, there is no real structure other than […]

Gen Y individuals tend to be comfortable with new types of electronic technology. Direct supervision is the best-known form of concurrent control. Answer: TRUE Explanation: When managers directly watch over what workers are doing and make corrections in real time […]

Individuals tend to attribute their own successes to external factors. Changes in the environment that can affect a career include negative things, such as downsizing, only. Answer: FALSE Explanation: Changes in the environment can be negative, such as downsizing, but […]

Licensing and franchising typically follow the export-import phase of globalization. Robert House’s path-goal theory maintains that an effective leader clears the path for a follower to the follower’s goal. Answer: TRUE Explanation: The “path-goal” in path-goal theory refers to removing […]

In Herzberg’s view, removing a hygiene factor makes a person less dissatisfied with his or her job. The term career applies only to high-level professionals such as designers or physicians, not laborers. Answer: FALSE Explanation: All workers have a career, […]

A single business cannot experience both underperformance and overperformance at the same time. Education is a good way to overcome resistance to change due to misinformation. Answer: TRUE Explanation: When misinformation or poor communication causes employees to resist change, the […]

An example of a change in structure is an organization becoming more decentralized. In different countries, the most universal aspects of leadership seem to be elements of transactional leadership. Answer: FALSE Explanation: Transformational, rather than transactional, elements of leadership seem […]

Having leadership traits alone is not useful for identifying who is likely to be a leader. Fiedler’s contingency model focused on having employees describe their ideal coworker. Answer: FALSE Explanation: Fiedler’s model focused on having employees identify their least preferred […]

Organizational culture largely determines how much risk members of an organization will take. The ability to control one’s own emotions is an important component in emotional intelligence. Answer: TRUE Explanation: Controlling one’s emotions and impulses is termed self-management. A selection […]

A job description states the minimum qualifications a person needs to perform a job successfully. Operant behavior deals only with learned behavior. Answer: TRUE Explanation: Operant behavior does not deal with innate or reflexive behavior. An example of changes in […]

The reality is that managers are more unethical than in the past. The most popular and effective employee appraisal device is the graphic rating scale approach. Answer: FALSE Explanation: The graphic rating scale has evaluators create graphs that rate employees […]

Customer service cannot be considered a strategic weapon for an organization. A transactional leadership style is not related to a transformational style. Answer: FALSE Explanation: If done well, a transactional style can evolve into a transformational style, so the two […]

You would expect an entrepreneur who has a grand vision for the future to be more of a risk taker than an entrepreneur who is using his or her venture simply as a source of income. The behavioral approach to […]

One major way that an organization can protect itself against sexual harassment cases is to make sure that all employees are well educated on the topic. Groups tend to be more efficient and less effective than individual decision making. Answer: […]

A company with a stability strategy will plan to dramatically increase market share in a highly competitive market. Fiedler concluded that task-oriented leaders tended to perform better in favorable situations and worse in unfavorable situations. Answer: FALSE Explanation: The statement […]

Technical skills involve a manager’s ability to think logically and effectively about abstract situations. A channel is an actual physical product. Answer: FALSE Explanation: A channel is the medium through which a message travels, not a physical product. The medium […]

Stress can arise from an opportunity. Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management. Answer: FALSE Explanation: Examples of businesses that have filed for bankruptcy due […]

In the JCM, autonomy and feedback are not core dimensions for a job. A mission statement for a kayak manufacturer might be as follows: To make the highest-quality kayaks and sell them at a competitive price. Answer: TRUE Explanation: A […]

Traditional career development in which an individual advances through the ranks of a single organization is more popular than ever. A successful visionary leader “jump-starts” the future. Answer: TRUE Explanation: Successful visionary leaders create a powerful image of a possible […]

Attitudes are evaluative statements concerning objects, people, or events. The contingency approach to management states that there is a single best way to manage all organizations. Answer: FALSE Explanation: The contingency approach says that there is no single approach that […]

Capabilities are “what” an organization has; resources are “how” it uses what it has. Organizational design is the process in which managers change or develop an organization’s structure. Answer: TRUE Explanation: By definition, organizational design requires a manager to develop […]

All criteria are equally important in the decision-making process. Intuitive decision making is systematic, logical, and orderly. Answer: FALSE Explanation: Intuitive decisions may be perfectly sound, but they are not arrived at through a systematic analysis of alternatives. Instead, intuitive […]

Equity theory has three referent categories to which workers compare themselves: persons, systems, and self. Controlling provides a critical link back to planning that compares actual outcomes to planned outcomes. Answer: TRUE Explanation: Without the assessment that takes place during […]

Organizational change can be any alteration in an organization’s people, structure, or technology. Emotional intelligence and academic intelligence are virtually identical. Answer: FALSE Explanation: Though the same individual can exhibit both emotional and academic intelligence, the two metrics are very […]

Unity of command means that all employees should answer to only one superior. Negative reinforcement penalizes an individual for an undesired behavior. Answer: FALSE Explanation: Penalizing an individual for undesired behavior is called punishment, not negative reinforcement. Negative reinforcement is […]

Deming’s total quality management system largely ignored the needs of customers. Motivation is a drive that some people have and others don’t have. Answer: FALSE Explanation: All people have motivation in different amounts for different things. A person may be […]

Equity theory holds that employees who feel underpaid will decrease their level of effort and performance in response to feelings of inequity. Strong cultures make a manager’s job easy because all organizational policies, practices, and traditions are provided in writing […]

Providing motivation is part of the controlling function of management. Team leadership is becoming less important in today’s world because teams don’t need leaders. Answer: FALSE Explanation: All teams need leaders. If anything, team leadership is becoming more important in […]

Horizontal boundaries separate employees by the specialization of their job. In a realistic job preview (RJP), an applicant might be told that the likelihood for promotion for the job he is applying for is slim. Answer: TRUE Explanation: An RJP […]

The Myers-Briggs Type Indicator® test can identify thousands of different basic personality types. In Lewin’s view, the only way to effect change is to increase the driving forces that direct change away from the status quo. Answer: FALSE Explanation: Decreasing […]

The business world cannot count on regulation to reform the economy. One argument against businesses championing social responsibility issues is that being socially responsible can harm an organization’s public image. Answer: FALSE Explanation: In today’s world, rather than harm an […]

Formal groups tend to form around friendships and common interests. The goal of operations management is to manage the process of turning labor and raw materials into goods and services of some type. Answer: TRUE Explanation: Operations management is the […]

An aggressive new competitor in the marketplace is an external force that creates a need for organizational change that companies frequently face today. The primary issue that motivated Taylor to create a more scientific approach to management was worker satisfaction. […]

An organization’s founder has little influence on its culture. The first step in the strategic management process is analyzing the external environment. Answer: FALSE Explanation: The first step in the strategic management process is for the organization to identify its […]

In value chain management, activities are eliminated from the organizational process if they do not add value to the process. Today, most managers see work specialization as a source of ever-increasing productivity. Answer: FALSE Explanation: Today, managers see a limit […]

Members of a company sharing efficient shortcuts in a complex computer software program is an example of knowledge management. The problem with many problem-solving teams is that they don’t have the authority to act on their decisions. Answer: TRUE Explanation: […]

It is a wise idea to cultivate job skills that are rare and useful in the marketplace. Changing jobs is a sign of a troubled career. Answer: FALSE Explanation: In today’s fast-paced job market, staying in the same job often […]

The Ohio State studies suggested that leaders who were high in structure and low in consideration were most successful. A six-month plan qualifies as a short-term plan. Answer: TRUE Explanation: Short-term plans are defined as plans of one year or […]

Implementing a procedure requires more judgment and interpretation than implementing a policy. French organizations have a very different view of status than American organizations. Answer: TRUE Explanation: The French see status as the sum of such factors as education, experience, […]

Another term for queuing theory is “waiting line” theory. A leader is someone who has managerial authority and can influence others. Answer: TRUE Explanation: A leader needs to be someone who has both the authority to make others follow his […]

A diversification strategy focuses on a company becoming its own supplier of inputs. Customers played a role in IKEA’s success by being willing to pay higher prices for high-quality furniture. Answer: FALSE Explanation: IKEA customers were not willing to pay […]

The decision of an organization to bring in new equipment from the outside is an example of an external force that creates a need for organizational change. A society with high uncertainty avoidance relies on rules and trusts its social […]

The development or identification of objectives or standards must precede the control process. This payoff matrix gives values for strategies S1, S2, and S3 for the Bigg Company and competitive strategies CA1, CA2, and CA3 for the Large Company. From […]

Most job training does not take place on the job. This payoff matrix gives values for strategies S1, S2, and S3 for the Bigg Company and competitive strategies CA1, CA2, and CA3 for the Large Company. From Bigg’s point of […]

A command-and-control leadership style works best with an entrepreneurial organization that is organized in teams. Professionals are best motivated by extra pay and promotion within the organization. Answer: FALSE Explanation: Most professionals are fairly well paid and not terribly interested […]

Neil Huffman Auto group claims that every dollar it spends on training ultimately results in $230 in productivity gains. Vroom and Yetton’s leader-participation model suggests that leadership research should focus on the situation rather than the leader. Answer: TRUE Explanation: […]

The 10,000 hour rule supports the idea that success is mostly hard work. Nonverbal communication is a minor part of the communication that takes place during a conversation. Answer: FALSE Explanation: Studies show that during a face-to-face conversation, considerably more […]