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A single business cannot experience both underperformance and overperformance at the
same time.
Education is a good way to overcome resistance to change due to misinformation.
Departmentalization is how jobs are grouped.
W. Edwards Deming's ideas about quality and management were first embraced by
Japanese companies.
Employment planning includes two steps: assessing current human resources needs and
developing a plan to meet those needs.
The U.S. housing market been identified as a major cause of the economic meltdown
that began in 2008.
The "two pizza" rule states that the best teams should be small enough so that they can
be satisfied with no more than two pizzas.
Using fear as a motivator is a Theory X management style.
A boundaryless career is a career in which an individual takes responsibility for his or
her own career.
Cognitive dissonance arises when people feel that their behavior and attitudes are
consistent.
Which statement is true?
A) The main goal of work teams is to share information.
B) The main goal of work groups is collective performance.
C) The main goal of work teams is collective performance.
D) The main goal of work groups is synergy.
With respect to planning, Deming believed that ________ was most important for
productivity.
A) short-term planning
B) long-term planning
C) medium-term planning
D) flexible planning
The purpose of operations management is to manage ________.
A) inputs
B) outputs
C) the transformation process
D) the manufacturing process
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M.
and reads his agenda for the day. Don's first duty is to preside over a retirement party
for a beloved employee and say a few words on her behalf. Next, he will give a tour to a
news reporter who is writing a story on the new plant expansion. Don then has a
meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop
(a task Don always hates). Finally, in the late afternoon, Don will be reviewing the
recent equipment malfunction and deciding whether to deploy extra people to get the
equipment running as soon as possible. What a day!
When Don attends the retirement party, he will be operating in which of the
management roles?
A) leader
B) liaison
C) monitor
D) figurehead
In general, ________ that falls outside an acceptable range of variation must be dealt
with by a manager.
A) an overperformance
B) an underperformance
C) any deviation
D) a small overperformance or a large underperformance
________ is the power that rests on the leader's ability to punish or control.
A) Reward power
B) Coercive power
C) Expert power
D) Referent power
A company that looks for a niche in the market is following which strategy?
A) cost leadership
B) differentiation
C) focus
D) turnaround
In a country with a low uncertainty avoidance, people cope with uncertainty ________.
A) by following rules and depending on social institutions
B) by making new rules
C) largely without rules or strong social institutions
D) by looking to the religious teachings
A key element of expectancy theory might be summarized by saying ________.
A) most people are motivated by money
B) everyone is always motivated by fear of failure
C) everyone is motivated by the same thing
D) different rewards motivate people in different ways
An effective feedforward strategy for dealing with employee theft is ________.
A) screen workers before they are hired
B) openly state the real costs of stealing
C) have managers set good examples
D) hire professional investigators
The sensing versus intuition scale on the Myers-Briggs Type Indicator® determines
whether a person is oriented ________.
A) outwardly or inwardly
B) toward gathering data or the big picture
C) logically or emotionally
D) toward planning or flexibility
In PERT, the time difference between the critical path and any other path is called
________.
A) slack time
B) critical time
C) network time
D) lost time
This is a common and effective method of establishing group norms.
A) playing of board games
B) teasing
C) published lists of norms
D) group norm websites
On a pro football team, empowerment might manifest itself in which of the following?
A) players getting larger salaries
B) more complicated plays and formations on the field
C) coach-to-helmet communication systems
D) a player changing a planned play on the field
Which of the following characterizes a highly leveraged company?
A) high total assets relative to total debt
B) high total debt relative to total assets
C) high total debt relative to inventories
D) high total interest payments relative to total debt
