Organizational change can be any alteration in an organization’s people, structure, or
technology.
Emotional intelligence and academic intelligence are virtually identical.
“Employee motivation” is the phrase most associated with scientific management.
When employees in a project structure finish a project, they go back to their original
department.
On successful teams, individuals rarely play more than one role.
It is almost impossible to predict which jobs in the future are likely to decline.
Although most sexual harassment complaints are filed by women, a significant number
of complaints are filed by men.
The Hawthorne studies showed that the brighter the lights in the room, the more
productive were workers who worked in the room.
Which of the following best characterizes a transnational corporation?
A) a single central home-country management
B) an organization in which multiple operations function with a large degree of
autonomy
C) a loose alliance of totally separate, wholly independent companies
D) a company that eliminates geographical boundaries
Which of the following is NOT a reason for managers to plan?
A) to give direction to an organization
B) to deal with change
C) to establish goals
D) to establish responsibility for mistakes
Which of the following is a key element of total quality management (TQM)?
A) responding to customer needs
B) responding to employee needs
C) anticipating moves of competitors
D) anticipating employee needs
A ________ is an edge that makes a person attractive to employers in a job market.
A) job requirement
B) qualification
C) job skill
D) competitive advantage
A learning organization develops the capability to ________.
A) add new training programs to keep employees up to date
B) accept the conventional wisdom of the industry
C) continuously learn, adapt, and change
D) attract new employees who have special knowledge
Since businesses have more power and resources than ordinary individuals, supporters
of social responsibility claim that businesses have ________.
A) a good reason to ignore the needs of ordinary individuals
B) no reason to act in a socially responsible way
C) more reason to act in a socially responsible way
D) less reason to act in a socially responsible way
Which person was best known for developing the hierarchy of needs theory?
A) Elton Mayo
B) Abraham Maslow
C) Hugo Munsterberg
D) Douglas McGregor
In the Ohio State studies, ________ refers to how strict a leader’s standards are.
A) independent dimensions
B) comprehensive structure
C) initiating structure
D) consideration
Groups decisions are usually ________ individual decisions.
A) more efficient than
B) less efficient than
C) equal in efficiency to
D) more efficient but less effective than
________ is the process of taking a creative idea and turning it into something useful.
A) Innovation
B) Imagination
C) Creativity
D) Inspiration
Because they are not systematic or comprehensive, using heuristics in place of an
eight-step decision-making process can lead to ________.
A) errors and biases
B) consistently better decisions
C) more imaginative decisions
D) decisions that more directly solve problems
Which of the following best defines goals?
A) likely outcomes for the future
B) unlikely outcomes for the future
C) desired outcomes for the future
D) short-term targets
In a short essay, explain why innovation is becoming increasingly important in today’s
business world.
In a short essay, describe feedforward control and give an example of its use.
In a short essay, discuss why creativity is important to decision making. Describe a
situation in which a creative solution is used to solve a problem.
In a short essay, explain how organizational barriers can be an obstacle to effective
management of a value chain.
In a short essay, describe how managers might motivate professional workers.
In a short essay, discuss the equity theory.
In a short essay, describe how multiperson comparison is done.
In a short essay, describe the characteristics of a simple structure.