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Customer service cannot be considered a strategic weapon for an organization.
A transactional leadership style is not related to a transformational style.
Employees learn organizational culture by reading official organization documents and
histories.
Transformational leadership and charismatic leadership are identical.
What is measured in the control process is often less critical than how it is measured.
A synonym for the word satisfice is maximize.
One assumption of bounded rationality is that managers usually make rational
decisions.
Once the entrepreneurial organization is up and running, the entrepreneur becomes a
manager.
An organic organization tends to be flexible and have few formal rules.
Path-goal theory states that a participative leadership style works best when tasks are
highly structured.
The control function is not intended to protect the organization from threats.
Language that is acceptable for one audience can be a barrier to effective
communication for another audience.
Most managerial decisions include an element of risk.
The socioeconomic view is that management's social responsibility goes beyond
making profits to include ________.
A) challenging norms within society and inciting people to rise up against injustice
B) protecting and improving society's welfare
C) sacrificing its own welfare to advance the cause of justice
D) prosecuting those who break the law
You would expect a highly developed country like ________ to have a predominantly
________ economy.
A) France; manufacturing
B) France; service
C) Vietnam; service
D) United Kingdom; manufacturing
Which of the following is NOT a common way in which corporate cultures are
transmitted to employees?
A) stories
B) informal rituals
C) formal culture meetings
D) symbols
The decision tree shows the profit outcomes for a toy store in a strong and a weak
economy for next year. If the economy turns out to be weak, how much profit is the
store likely to lose out?
A) $14,000
B) $16,000
C) $30,000
D) $15,000
A written statement of what a job holder does in his or her job, how it is done, and why
it is done is known as a ________.
A) job specification
B) job qualifications
C) job definition
D) job description
Which of the following functional areas has become an important strategic element for
companies such as Prada?
A) customer servicer
B) cost control and accounting
C) human resources
D) information technology
The optimum career choice matches an individual's interests, abilities, and personality
to ________.
A) the best opportunity in the market
B) a job that a person can competently perform
C) a high-paying job
D) a job that makes the person useful
The University of Iowa studies discussed all of the following leadership styles EXCEPT
________ leadership.
A) laissez-faire
B) democratic
C) benevolent
D) autocratic
In a ________ structure each business unit has complete autonomy to reach its goals.
A) simple
B) functional
C) divisional
D) matrix
Compensation plans based on employee output or productivity are referred to as
________.
A) pay-for-performance programs
B) prize time programs
C) equity plus methods
D) give-back programs.
The classical view of social responsibility holds that spending time, money, labor, or
energy to improve society's welfare would ________.
A) deprive stockholders of resources that could be used to generate profits
B) not have any positive or negative impact on stockholders
C) help maximize profits for stockholders
D) show stockholders that the company knows best
The extroversion versus introversion scale on the Myers-Briggs Type Indicator®
determines whether a person is oriented ________.
A) outwardly or inwardly
B) toward gathering data or the big picture
C) logically or emotionally
D) toward planning or flexibility
