An organization’s founder has little influence on its culture.
The first step in the strategic management process is analyzing the external
environment.
The quantitative approach to management evolved out of mathematical methods of
solving military problems.
Product quality and service quality are two different things.
In a strategic alliance, companies join together to form a separate entity to produce a
product.
Contingent workers may make up to 40 percent of the workforce by the end of the
decade.
Gen Y individuals are those people who were born after 1997.
Rewards for team members should be distributed strictly on team performance.
Being good with numbers can give a job seeker a competitive advantage.
The biggest issue in workers working at home or off-site involves fairness.
Job referrals generally are not a good method for improving workplace diversity.
Using individual ranking as an employee appraisal device, two employees might be
named “best” in the group.
The components of an organization’s external environment include a technological
component and a political component.
________ allow companies to accommodate the needs of workers with nonstandard
family situations.
A) Flextime and expanded workweeks
B) Expanded workweeks and job sharing
C) Flexible pay rates
D) Flextime, compressed workweeks, and job sharing
Older workers tend to resist change more than younger workers because they
________.
A) have less invested in the current system
B) have more invested in the current system
C) have confidence in themselves
D) have less to lose
Another term for efficiency is ________.
A) doing the right things
B) doing things right
C) making sure things get done
D) doing things at the right time
Acme Corporation (Scenario)
Acme Corporation’s management feels that employees could be more motivated by
their jobs. The jobs were enriched earlier and some improvements were seen in
motivation.
To increase the motivation through enrichment, Acme decides to increase the
meaningfulness of the work. This might be done by ________.
A) increasing skill variety
B) increasing autonomy of workers
C) giving workers more feedback
D) giving workers less feedback
Which of the following phrases best characterizes the culture of an organization?
A) our official code of conduct
B) how things are done around here
C) the most efficient way to do things
D) guidelines for where this organization is going
A participative leadership style works well with subordinates who ________.
A) have little faith in their own ability
B) are having work group conflicts
C) have an external locus of control
D) have an internal locus of control
This dimension of emotional intelligence allows people to sense and understand how
others are feeling.
A) self-awareness
B) self-management
C) empathy
D) social skills
Which of the following proved to be a surprising result of Mintzberg’s data?
A) Executives were not efficient.
B) Managers were deliberate, reflective thinkers who methodically mapped out
strategies.
C) Managers could spend hours on a single activity during a typical day.
D) Managers spent only a short period of time on each activity.
Why should an employee be less than pleased when her employer provides her with a
“free” smart phone?
A) The phone and phone plan may be free, but the employee may need to pay the
monthly taxes and fees.
B) The phone often implicitly requires the employee to be available on a
round-the-clock basis.
C) The phone and phone plan may be free, but the employee may need to pay for
upgrades and extra data.
D) The phone often implicitly requires the employee to participate on a social media
site.
Simplifying language is most important when ________.
A) the speaker has little time
B) the audience is sympathetic
C) the audience is unfamiliar
D) the message is simple
Deming felt that doing quality work was this.
A) a job requirement
B) a goal
C) a standard to strive toward
D) optional for most jobs
Today, managers favor this approach instead of work specialization.
A) All tasks are performed by all employees.
B) Partners switch jobs every half hour.
C) Employees perform a broad range of tasks.
D) Monotonous tasks are shared by all employees.
A stressor is defined as ________.
A) a personal or job-related factor that causes stress
B) a person who causes stress
C) an attitude that causes stress
D) an emotion that causes stress
In a short essay, identify and explain the advantages and disadvantages of group
decision making.
In a short essay, list and explain three key elements in designing an organization’s
structure.
In a short essay, discuss why people resist change when they think it is incompatible
with organizational goals. Include an example to support your answer.
In a short essay, explain how required capabilities can be an obstacle to effective
management of a value chain.
In a short essay, give an example of how social networking sites can become a security
risk for a company.
In a short essay, discuss how workforce diversity is directly affected by recruitment,
selection, orientation, and training.
In a short essay, identify and explain the first three steps in developing a PERT network.
In a short essay, discuss how locus of control can help explain individual behavior in
organizations.
In a short essay, compare the critical incident, graphic rating scales, and BARS
appraisal methods.
In a short essay, list and discuss the informational managerial roles developed by
Mintzberg. Include specific examples of each role.