Implementing a procedure requires more judgment and interpretation than
implementing a policy.
French organizations have a very different view of status than American organizations.
The key to feedforward controls is taking action while the problem is occurring.
The Michigan studies suggested that the most successful leaders were production
oriented.
Most entrepreneurial ventures are successful.
The behaviors required for successful team performance cannot be gained through
training.
Basic corrective action focuses on identifying the cause of a performance deviation.
Diversity within a group typically makes reaching consensus easier.
Trust is so important in value chain management that proponents of the system say you
can never have too much trust.
A rule is simpler than a policy or a procedure to implement.
Software Entrepreneurial Venture (Scenario)
Theodore and James have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Their company, which includes TJ Soft
stores, is looking for opportunities in the future that include international operations.
A game company in Thailand wants TJ Soft to join it and work together to create a new
game that bears the brand name of both companies. What would be an appropriate
approach for this venture?
A) global strategic alliance
B) licensing agreement
C) joint venture
D) franchise
The key difference between team leadership and traditional leadership is that in teams,
________ decisions.
A) employees are empowered to make
B) leaders are not empowered to make
C) leaders have no influence over employees’
D) leaders do not participate in important
Fayol’s principle of ________ refers to how extensively employees participate in
decision making in an organization.
A) division of labor
B) centralization
C) order
D) equity
From the Hawthorne studies’ results, you might predict that the performance of a poor
performing individual might ________ when he or she joins a high performing group.
A) increase
B) decrease
C) not change
D) become erratic
Frank and Lillian Gilbreth were best known in management circles for ________.
A) time-and-motion studies
B) industrial psychology
C) the Fourteen Principles of Management
D) scientific management
Programmed decisions work well for solving ________.
A) structured problems
B) unstructured problems
C) both structured and unstructured problems
D) poorly defined problems
Fayol’s principle of ________ refers to how extensively employees participate in
decision making.
A) discipline
B) remuneration
C) initiative
D) authority
Material inputs in an open system organization include ________.
A) capital
B) human resources
C) raw materials
D) information
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
In an interview, Frances informs a candidate that the job is “absorbing” but its hours
will be “long and grueling.” Frances is conducting this kind of interview.
A) role-playing
B) stress
C) behavioral
D) realistic job preview
In organizations, people who act as catalysts and assume the responsibility for
managing the change process are called ________.
A) managers
B) change agents
C) change managers
D) nonmanagerial employees
The fundamental attribution error causes people to tend to attribute ________.
A) successes and failures of others to internal factors
B) failures of others to external factors
C) their own successes to external factors
D) their own failures to internal factors
Which of the following best defines plans?
A) documents that identify company problems
B) documents that define goals
C) documents that describe how goals will be met
D) documents that identify how goals from the past were met
The thinking versus feeling scale on the Myers-Briggs Type Indicator® determines
whether a person is oriented ________.
A) logically or emotionally
B) toward gathering data or the big picture
C) outwardly or inwardly
D) toward planning or flexibility
The critical path in a PERT is the ________ sequence of events that is required to
complete the project in the ________ period of time.
A) longest; longest
B) shortest; shortest
C) longest; shortest
D) shortest; longest
In a short essay, identify the principles of management identified by Henri Fayol that
are most important for the satisfaction and welfare of employees.
Explain what a competitive advantage is and why it is important in career development.
In a short essay, discuss the three sets of variables that have been found to stimulate
innovation.
In a short essay, describe the four main types of managerial skills identified by Robert
Katz.
In a short essay, explain the ways that groups can “meet” through technology to
communicate and share information.
In a short essay, describe the drawbacks of an employee being part of a fully networked
organization.
In a short essay, explain how national culture can serve as a barrier to effective
communication.