Equity theory has three referent categories to which workers compare themselves:
persons, systems, and self.
Controlling provides a critical link back to planning that compares actual outcomes to
planned outcomes.
A Japanese manager with the biggest office is likely to have the most power within an
organization.
After the global sourcing stage, companies that are going global often turn to exporting
and importing goods across international borders.
The two prevalent organizational structure models in today’s world are the organic
organization and the inorganic organization.
Electronic communication is not admissible in court, so employees don’t need to worry
about what they say online.
The key to being a super high achiever is usually some unique talent or ability that no
one else has.
For most U.S. companies, high productivity is a matter of survival.
All managers devote at least some of their time to planning.
The omnipotent view of management holds that good managerial decisions result in an
organization’s success.
A good manager considers the interests of all stakeholders equally when making an
important decision.
Hofstede’s findings were not confirmed by later studies.
The phrase “demographics is destiny” refers to the idea that older nations get tired,
which causes their performance to slip.
The strength of a simple structure is that it is flexible.
Motivation is a process that leads to a goal.
Workplace violence is most likely to occur in ________.
A) open organic workplaces
B) functional workplaces
C) dysfunctional workplaces
D) both functional or dysfunctional workplaces-violence shows no pattern
A candy manufacturer that made candy at a lower cost without improving the quality of
the candy could be said to ________.
A) increase effectiveness without increasing efficiency
B) increase efficiency without increasing effectiveness
C) increase both effectiveness and efficiency
D) decrease both effectiveness and efficiency
Why is innovation a key component of a manager’s job in today’s business
environment?
A) Innovation keeps employees on their toes.
B) Innovation gives companies a “fresh” image without changing much real substance.
C) New approaches are always superior to old approaches.
D) Innovation gives an organization an edge over its competition.
A Different View (Scenario)
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Mexico and Japan, Jana noticed that it seemed easy to convince people to work
together for the good of the group. How would you characterize this trait?
A) collectivist
B) individualist
C) humane
D) assertive
What is the difference between an intranet and an extranet?
A) An extranet works only within an organization, while an intranet extends to
authorized users who are outside of the organization.
B) An intranet works only within an organization, while an extranet extends to
authorized users who are outside of the organization.
C) Both networks do the exact same thing and simply have different names.
D) An intranet has contact with the Internet, while an extranet does not have contact
with the Internet.
A survey on email and content security found that ________ of companies saw their
businesses affected by the exposure of sensitive information.
A) less than 5 percent
B) almost 10 percent
C) one quarter
D) one half
A Different View (Scenario)
Jana has spent the last year traveling to different operations for her company. She
visited factories in Mexico and Thailand, a finance operation in Singapore, a pearl
company in Japan, and many other venues. She now has collected her thoughts about
the various places she visited.
In Venezuela Jana found that people tended to show great deference toward their
superiors. When meeting with one higher-up, she noticed that the local managers
seemed to exhibit extremely obsequious behavior. How would you characterize this
trait?
A) future oriented
B) high uncertainty avoidance
C) low power distance
D) high power distance
Teams composed of individuals who have rarely actually met one another in person are
called ________.
A) cross-functional teams
B) self-managed work teams
C) problem-solving teams
D) virtual teams
Together, an organization’s resources and core competencies make up which of the
following?
A) core philosophy
B) competitive weapons
C) core assets
D) fundamental beliefs
A software company innovates constantly to keep up with new rivals that are constantly
appearing on the scene. The software industry itself has an enormous number of players
to deal with that includes retailers, online distributors, educational institutions, and
government agencies. Where does the company belong on the uncertainty matrix?
A) cell 1
B) cell 2
C) cell 3
D) cell 4
The decision tree shows the profit outcomes for a toy store in a strong and a weak
economy for next year. What is the expected value of profit for the store for the year?
A) $10,500
B) $20,900
C) $29,000
D) $10,400
Large groups appear to perform better when the goal of the group is to ________.
A) find facts
B) create consensus on a new product
C) interpret facts
D) solve problems quickly
Which quadrant of the managerial grid generally identifies the most successful leaders?
A) top left
B) bottom left
C) bottom right
D) top right
Taco Rocket (Scenario)
Imagine that you are the president of Taco Rocket, a new and successful chain of 8
Mexican fast-food restaurants. The success you have experienced in the last 5 years has
you thinking of what to do with the business next. Should you expand the business at
the current rate? Open new and different restaurants? What?
Recently, Taco Rocket has considered buying a local competitor and the two would
combine under the Taco Rocket name. This is an example of which of the following?
A) stability
B) vertical integration
C) horizontal integration
D) diversification
Societies with a high assertiveness rating would tend to be ________.
A) passive
B) excessively polite
C) competitive
D) uncertain
To avoid problems in their personal lives, entrepreneurs need to become excellent time
managers and deal with conflicts ________ they arise.
A) shortly before
B) as
C) well after
D) long before
A head football coach who tries to coach every phase of the team-offense, defense, and
special teams-rather than delegate authority is likely to suffer from ________.
A) task demand
B) interpersonal demand
C) role conflict
D) role overload
A household that cuts back on supermarket spending after going overbudget on its food
budget is using the budget as a(n) ________.
A) planning tool
B) controlling tool
C) organizing tool
D) leading tool
When a manager gives an employee a bonus for a job well done, which
behavior-shaping method is the manager using?
A) positive reinforcement
B) negative reinforcement
C) punishment
D) extinction
Which of the following would NOT be called an “American company”?
A) a multidomestic with a home base in Memphis, Tennessee
B) a global corporation that originated in Dallas, Texas and has operations in 12
countries
C) a transnational that originated in New York City with operations in 6 countries
D) a global corporation that began in Japan but has since relocated and now has its sole
headquarters in Chicago
In a short essay, list and discuss three common forms of departmentalization.
In a short essay, describe workplace privacy concerns for managers today. What are
managers doing to control this issue?
In a short essay, discuss the impact that the Industrial Revolution had on management.
In a short essay, describe the difference between a strong and a weak organizational
culture and how both affect organizational behavior.
In a short essay, describe the coordination and collaboration that is necessary for
successful value chain management.
In a short essay, describe how an organization obtains its culture and give an example.
In a short essay, discuss ways that managers can help to reduce stress for their
employees that originates outside of the workplace.