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Capabilities are "what" an organization has; resources are "how" it uses what it has.
Organizational design is the process in which managers change or develop an
organization's structure.
An industry with a dynamic business environment that is also highly complex faces the
maximum amount of environmental uncertainty.
A high LPC score indicates that a worker is productivity oriented.
Feedback is a response that confirms a message.
Employee empowerment increases productivity but decreases employee motivation.
Which of the following might reduce a sense of task demand stress for a worker?
A) overcrowded conditions
B) uncomfortably high temperatures in the workplace
C) autonomy in the workplace
D) close monitoring by her supervisor
This regret matrix gives potential dollar values in thousands for strategies S1, S2, S3,
and S4 for Al's Fish Fry and competitive strategies CA1, CA2, and CA3 for Sal's Fish
Bake. If Al chooses S3, what kind of strategy is he using?
A) minimax
B) maximin
C) maximax
D) minimin
General Mills expanding its line so that it sells several different types of Cheerios is an
example of which of the following?
A) concentration
B) horizontal integration
C) vertical integration
D) diversification
In the Ohio State studies, ________ refers to how much mutual trust exists between
employees and leaders.
A) consideration of limitations
B) consideration
C) initiating structure
D) initiating ideas
In a condition of certainty, ________.
A) most outcomes are known
B) the decision is already made
C) all outcomes of all alternatives are known
D) some alternatives are not known
Business Expansion Plan (Scenario)
As a business expansion director, Shana's goal is to scout potential locations for her
company's planned expansion to other countries. There are many options, some of
which include maintaining the business's head office in the United States. Other options
send company representatives to foreign operations when necessary, or establishing
separate operation facilities abroad and hiring locals as managers.
Shana's company "went global" several years ago. Which of the following was likely to
have been the first step it took in going global?
A) outsourcing
B) importing
C) exporting
D) licensing
Which of the following would a manager choose who wants to minimize her maximum
regret?
A) the smallest maximum regret value
B) the smallest minimum regret value
C) the smallest difference maximum regret value and the minimum regret value
D) the greatest difference maximum regret value and the minimum regret value
High-quality service that gives customers a cheerful and helpful experience is called
________.
A) consistency
B) accuracy
C) courtesy
D) convenience
In today's diverse workforce, which factor do managers need to focus on most to
maximize motivation?
A) control
B) well-organized workplace
C) flexibility
D) status and recognition
Which fact best illustrates how disruptive email can be?
A) Almost two-thirds of executives say that they sent out more emails than ever during
the past year.
B) Thirty-seven percent of employees say that they received more emails than ever
during the past year from executives.
C) Almost half of wi-fi users claim to get antsy if they need to wait an hour before
checking their email.
D) It takes 64 seconds for a person to regain his or her train of thought following an
email interruption.
A supervisor jokingly tells a colleague, "You're fired!" in an email. What risk does the
supervisor run?
A) Without verbal cues, the message may be taken seriously.
B) Without nonverbal cues, the message may sound ridiculous rather than funny.
C) Without nonverbal cues, the colleague may not believe him.
D) Without nonverbal cues, the message may be taken seriously.
In a short essay, discuss why people resist change due to uncertainty. Include an
example to support your answer.
In a short essay, explain how managers determine what a significant deviation is.
In a short essay, explain how managers can shape behavior using positive and negative
reinforcement.
In a short essay, describe two of the four specific leadership roles that team leaders play.
In a short essay, define the practice of project management and explain why many
organizations are turning to this approach.
In a short essay, explain the differences between a multidomestic corporation, a global
corporation, and a transnational corporation.
In a short essay, discuss arguments for and against social responsibility.
In a short essay, describe the first two steps in the strategic management process.
In a short essay, list and discuss two reasons for planning.
In a short essay, describe how the work of Abraham Maslow influenced management.
