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Having leadership traits alone is not useful for identifying who is likely to be a leader.
Fiedler's contingency model focused on having employees describe their ideal
coworker.
The manager has control over all three components of customer service interactions.
The forming stage of group development begins when members consider themselves a
part of the group.
Role conflict is created when an employee does not feel confident that he or she can
achieve his or her goals.
Emotions can cause a single message to be interpreted in two different ways.
In the United States, most managers tend to prefer informal over formal
communication.
Xerox Corporation's study of Japanese competitors was the first effort by an American
company at benchmarking.
A leader who ranks 9,1 in the managerial grid would have more concern for people than
production.
Henri Fayol and Max Weber developed the idea of the five basic management
functions.
The market crash in 2008 was largely a result of ________ the free market system.
A) newfound confidence in
B) indifference toward
C) new curiosity in
D) an erosion of trust in
All of the following appear to be universal elements of transformational leadership
EXCEPT ________.
A) dynamism
B) vision
C) trustworthiness
D) aggressiveness
Fiedler concluded that relationship-oriented leaders performed best when the situation
was ________.
A) highly favorable
B) highly unfavorable
C) either highly favorable or highly unfavorable
D) moderately favorable or moderately unfavorable
The fourth step in the initial (pre-planning) phase of the entrepreneurial process is
________.
A) exploring finance options
B) researching the venture's feasibility
C) pinpointing potential competitive advantages
D) identifying potential opportunities
The "father" of scientific management was ________.
A) Henri Fayol
B) Robert L. Katz
C) Henry Mintzberg
D) Frederick Winslow Taylor
In a career, major accomplishments often require a person taking ________.
A) the path more traveled
B) the path less traveled
C) the straightest path
D) a circuitous path
________ is the obligation or expectation to perform a duty.
A) Responsibility
B) Unity of command
C) Chain of command
D) Span of control
________ are important because they provide the standards against which all
organizational accomplishments are measured.
A) Goals
B) Guidelines
C) Models
D) Rules
The New Hire (Scenario)
Frances begins her career working in the human resources department of a major
corporation. She is asked to help ensure the organization is following the federal
guidelines for employment.
To respond to a candidate for the executive position who wants to know more about the
job, Frances is likely to send which of the following?
A) job analysis
B) job description
C) job title
D) human resource inventory
A more senior person than yourself who guides you through your career is known as
________.
A) a prot©g©
B) a mentor
C) a teacher
D) a friend
Which word best characterizes a mechanistic organization?
A) hierarchical
B) collaborative
C) adaptable
D) informal
According to Herzberg, what controls satisfaction and motivation?
A) intrinsic factors
B) extrinsic factors
C) both intrinsic and extrinsic factors
D) extrinsic and security factors
Frederick W. Taylor is most closely associated with which of the following?
A) general administrative theory
B) time-and-motion studies
C) idealistic workplace
D) scientific management
Which of the following countries' laws pertaining to HRM practices most closely
parallel those in the United States?
A) Canada
B) Mexico
C) Australia
D) Germany
Line authority gives a manager the ability to direct the work of ________.
A) any employee in the firm
B) any subordinate
C) any subordinate, after consulting with the next higher level
D) only subordinates one level down
A manager with a Theory Y view of human nature would be likely ________.
A) not to try to inspire his or her workers
B) to try to challenge his or her workers
C) to try to intimidate his or her workers
D) to monitor his or her workers closely
Neural networks are able to outdo the performance of humans by ________.
A) analyzing symbols
B) handling up to three variables at once
C) handling hundreds of variables at once
D) reading facial expressions
