Horizontal boundaries separate employees by the specialization of their job.
In a realistic job preview (RJP), an applicant might be told that the likelihood for
promotion for the job he is applying for is slim.
Control is the only managerial function that allows managers to make sure that
organizational goals are being met.
In the past, a major drawback of an oral report was that there is no way to store the
information in the report for later reference.
Asch’s findings suggest that Chinese members of a global team might be expected to
conform easily to the team’s norms.
People from the Middle East tend to believe that life is not predetermined and they can
control their own destiny.
A network organization uses its own employees and outside suppliers to provide
manpower for projects.
Operations management is likely to play a key role in American firms regaining their
preeminence among world companies.
Informal planning typically works better in large organizations.
A drawback of group decision making is groupthink.
One of the reasons the public believes business leaders are more unethical is the
attention it receives in the press.
University (Scenario)
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily
activities, she has to deal with problems that involve students, faculty, curriculum,
budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a
member of a minority group. Gina has been meeting with the department chair to
address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so
when large and small problems arise Gina wants them dealt with effectively. She has
installed a 24-hour “Hassle Line” with highly trained people to answer questions and
solve problems. She hopes to have her Hassle Line employees function within a
customer responsive culture.
In the Physics department, which choice best characterizes the problem Gina needs to
work on?
A) workforce diversity
B) entrepreneurship
C) customer service
D) work process engineering
Which of the following was directly influenced by Herzberg’s two-factor theory?
A) Maslow’s hierarchy of needs
B) the job characteristics model
C) McClelland’s three-needs theory
D) expectancy theory
Which of the following is NOT a reason that managers put a lot of importance into
developing a good compensation system?
A) a sense of fairness
B) to attract talented employees
C) to avoid breaking the law
D) to retain talented employees
According to polls, which percent of adults believe that economic inequality is not a
problem at all?
A) 90
B) 50
C) 30
D) 10
The moment when all prior efforts in the creativity process successfully come together
is known as ________.
A) perception
B) incubation
C) inspiration
D) innovation
A job specification is ________
A) a list of job qualifications only
B) a detailed description of the job
C) the description of a job that is used by an employment agency
D) usually several pages in length
Programmed decisions draw heavily on which of the following?
A) mistakes made in the past
B) past solutions that were successful
C) past solutions that were unsuccessful
D) innovative, new solutions
Which statement accurately defines work specialization?
A) It is the degree to which tasks are grouped together.
B) Individual employees specialize in doing part of an activity rather than the entire
activity.
C) Jobs are ranked relative only to their worth or value to the businesses.
D) Work specialization clarifies who reports to whom.
In attribution theory, if everyone who is faced with a similar situation responds in the
same way, we can say the behavior shows ________.
A) consensus
B) high distinctiveness
C) low distinctiveness
D) medium distinctiveness
A global village can be best characterized as a business climate in which there are
________.
A) rigid international boundaries
B) no international boundaries
C) rigid rules and standards
D) no rules or standards
Techniques organizations utilize to exchange standard business transaction documents,
such as invoices or purchase orders, are called ________.
A) intranets
B) extranets
C) electronic data interchange
D) teleconference
Production data for the number of hours required per unit for making the Droid and
iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is
given below. Suppose the plant decides to make the maximum number of iPhone
components possible and reach the rest of its capacity by making Droid phones. How
much profit will it make?
Monthly Product
A) $3750
B) $1500
C) $5250
D) $4000
A brief mission statement of an entrepreneurial venture would be included in this
section of a full business plan.
A) context analysis
B) opportunity analysis
C) executive summary
D) analysis of the context
A company with a differentiation strategy focuses on making its products or services
________.
A) unique and special
B) similar to its competitors
C) familiar
D) affordable
Work teams that perform at a high level typically fill ________ different team roles.
A) six
B) eight
C) nine
D) ten
Studies show that the statement, “Happy workers are productive workers,” is ________
A) completely false
B) completely true
C) fairly true
D) largely false
Organizational design requires a manager to ________.
A) organize groups within an organization
B) change the culture of an organization
C) change or develop the structure of an organization
D) change the logo of an organization
In a short essay, describe the University of Iowa leadership studies.
In a short essay, identify criticisms of formal planning.
In a short essay, describe the “calm waters” view of organizational change.
Describe what the best kind of competitive advantage to have is.
In a short essay, describe the steps an entrepreneur typically takes in planning and
organizing an entrepreneurial venture.
In a short essay, describe how the contingency variable of routineness of task might
affect management style.
In a short essay, discuss environmental scanning and competitive intelligence.
In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle,
and top managers.