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A job description states the minimum qualifications a person needs to perform a job
successfully.
Operant behavior deals only with learned behavior.
An example of changes in people would involve a manager widening her span of
control.
A balanced scorecard with respect to organizational performance includes areas that are
financial and customer-oriented only.
An active listener should never interrupt the speaker by asking questions.
A fundamental idea of perception is that all people interpret and distort reality in some
way.
Job training never addresses trainee attitudes toward the job or the organization.
The year 1776 is an important date in the history of management because it saw the
birth of the world's first democratic republic.
Increased demand for employees typically is associated with increased demand for the
products or services offered by an organization.
A highway speed limit is an example of a policy.
An organization's real goals and priorities are best revealed by ________.
A) its official stated goals
B) its actions in the marketplace
C) its statements to the press
D) its mission statement
Which of the following is NOT a common method of organization development (OD)?
A) teambuilding
B) process consultation
C) positive feedback
D) survey feedback
Status in France within a corporation is largely ________.
A) measured in the same way it is in the United States.
B) based on how much money a person makes
C) based on such things as seniority and educational level
D) based on an individual's personal accomplishments
A high self-monitoring individual would tend to ________.
A) have no skill in playing different roles
B) have no skill in hiding his or her feelings
C) be good at playing different roles
D) have no experience in hiding his or her feelings
Maslow's hierarchical model ________.
A) has been validated by a number of studies
B) has never been validated by studies
C) has been validated by empirical studies
D) has been invalidated by intuitive means
One of the key components of total quality management (TQM) is a focus on ________
improvement.
A) gradual
B) dramatic
C) continual
D) meaningful
These are the Big Five personality traits that seem to have the greatest influence on
team performance.
A) conscientiousness and openness to experience
B) agreeableness and emotional stability
C) emotional stability and extraversion
D) extraversion and conscientiousness
Of all the emotions that affect a workplace, Deming felt that ________ was most
important for increasing productivity.
A) making workers fear failure
B) eliminating fear
C) making employees happy
D) eliminating anger
Interviews are valid predictors of success in the workplace if ________.
A) questions are short
B) questions are unstructured
C) questions are structured
D) the interview lasts only a few minutes
When an auto designer's presentation of a new design shows all of the good features of
the design but fails to mention the poor gas mileage that the model will get, she is
engaging in this.
A) emotion
B) selective perception
C) information overload
D) filtering
Which of the following is a disadvantage of written communication?
A) vague
B) time-consuming
C) not permanent
D) hard to store
The goal in Lewin's "calm waters" metaphor is ________.
A) to change the current equilibrium state
B) to reach a state of constant change
C) to eliminate the equilibrium state
D) to establish a new equilibrium state
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant's section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle learns from city officials about how her plant's operations may be
affecting the environment, she is performing which management role?
A) leader
B) resource allocator
C) entrepreneur
D) liaison
The most important reason for why managers are increasingly using
performance-simulation tests is that they have been found to be ________.
A) valid predictors of job performance
B) nondiscriminatory
C) a good way to test an applicant's character
D) easy to administer
Since Deming first proposed his 14 points for improving productivity, his prescriptions
have ________.
A) been largely discredited
B) fallen into disuse
C) been confirmed repeatedly
D) been confirmed for U.S. workers only
The most important job characteristic in the opinion of today's recent college graduates
is this.
A) job security
B) benefits
C) starting salary
D) organizational culture
The decision tree shows the profit outcomes for a coffee shop in a strong and a weak
economy for next year. Suppose a third outcome is considered in which a moderate
economy is 33 percent likely to occur. With this added outcome, how does the
probability of a weak economy change?
A) A weak economy is now 73 percent likely.
B) A weak economy is also 33 percent likely.
C) A weak economy is now 40 percent likely.
D) A weak economy is now 0 percent likely.
Which of the following is the best definition for the word satisfice?
A) very satisfying
B) not sufficient
C) accepts a less than perfect solution
D) requires a perfect solution
Today, Lewin's "calm waters" metaphor is increasingly thought to be ________.
A) illogical
B) an apt description of the current situation
C) a blueprint for the future
D) obsolete
