Traditional career development in which an individual advances through the ranks of a
single organization is more popular than ever.
A successful visionary leader “jump-starts” the future.
A highly centralized organization is one in which subordinates are given a lot of
opportunity to make decisions.
The three inputs in the transformation process are people, equipment, and materials.
The idea of employees being paid a fair wage for their services did not emerge until the
1960s.
Grouping jobs on the basis of major product areas is termed customer
departmentalization.
A virtual organization relies on freelancers who have no permanent status or position in
the organization.
Managers should aspire to eliminate all stress from the work environment.
In operant conditioning, if behavior is positively reinforced, it is less likely to repeat.
Saving money by avoiding the expense of professional services, such as legal and
accounting, is often a mistake for entrepreneurs.
Fayol thought that allowing employees to originate their own plans would increase
motivation.
The decision tree shows the profit outcomes for a sandwich shop in a strong and a weak
economy. The shop is likely to make $105,000, the sum of both projections.
The second step in the decision-making process is identifying a problem.
A fast-food restaurant is querying prospective customers about the features they would
like to see in a new panini sandwich. What kind of control is being used?
A) concurrent control
B) feedback control
C) feedforward control
D) anticipation control
Small groups appear to perform better when it comes to ________.
A) problem solving
B) getting diverse input into a problem
C) speed of performing tasks
D) finding facts
Deming felt that ________ with statistics.
A) employees should be capable of dealing
B) employees should not be asked to deal
C) managers only should deal
D) employees only should deal
Acme Corporation (Scenario)
Acme Corporation’s management feels that employees could be more motivated by
their jobs. The jobs were enriched earlier and some improvements were seen in
motivation.
Most jobs at Acme were redesigned to allow the employees to complete a whole and
identifiable piece of work. This fits ________, a core dimension of the job
characteristics model.
A) skill variety
B) task identity
C) task significance
D) autonomy
Which of the following is NOT considered to be a part of the planning function of a
manager?
A) defining goals
B) motivating
C) mapping out strategy
D) making decisions
Part-time, temporary, and contract workers who are available for hire on an as-needed
basis are known as ________.
A) consultants
B) core employees
C) summer employees
D) a contingent workforce
John Holland’s theory assumes all of the following EXCEPT ________.
A) different types of jobs are suited to different personalities
B) people in jobs that suit their personality are likely to be more satisfied
C) there are intrinsic personality differences in people
D) people in jobs that suit their personality make more money
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city
officials to discuss environmental issues. After the meeting, she will confer with the
plant’s section managers to address the concerns of the city representatives. This
afternoon, Michelle will meet with a team leader to go over a complaint filed by an
employee. After the complaint meeting, Michelle plans to spend time in the library and
on the Internet researching new technologies that can be used to improve the
performance of her plant.
When Michelle meets with the section managers to brief them on the concerns of the
city officials, which management role is she performing?
A) disseminator
B) liaison
C) disturbance handler
D) negotiator
Having separate payroll departments in each division of a divisional structure is an
example of which of the following?
A) efficiency, because payroll departments compete
B) duplication, because a single payroll department could do the job
C) effectiveness, because separate payroll departments create jobs
D) efficiency, because separate payroll departments can share methods of operation
To reduce dissonance in the workplace, managers are advised to hold ________
responsible for the causes of the dissonance.
A) employees
B) both employees and management
C) fellow workers
D) external forces
________ variables are thought to promote innovation.
A) Structural, cultural, and human resource
B) Organic, cultural, and tolerant
C) Structural, ambiguous, and tolerant
D) Cultural, ambiguous, and tolerant
Directional plans ________.
A) leave no room for interpretation
B) are flexible general guidelines
C) are difficult to modify
D) must be short-term plans
Which of the following would be most likely to result in a manager recommending
counseling for an employee?
A) The employee and the job are mismatched.
B) The employee isn’t putting out enough effort.
C) The employee does not have the skills required for the job.
D) The employee has not been adequately trained.
In a short essay, explain how people can be an obstacle to effective management of a
value chain.
In a short essay, explain why Viking Range qualifies as an entrepreneurial venture.
In a short essay, describe the contents of the business description part of a full business
plan.
In a short essay, discuss the conclusions derived from path-goal leadership theory.
In a short essay, define attitude and discuss the three components that make up an
attitude.
In a short essay, explain how carrying costs and ordering costs change with order size in
EOQ (economic order quantity) analysis.
In a short essay, describe how managers might motivate contingent workers.
In a short essay, describe how the contingency variable of environmental uncertainty
might affect management style.