The reality is that managers are more unethical than in the past.
The most popular and effective employee appraisal device is the graphic rating scale
approach.
Supervisors and team leaders may both be considered first-line managers.
Behavioral interviews involve placing an applicant in stressful circumstances and
seeing how he or she deals with the situation.
An effective team leader is often more of a coach than a manager.
Organizational processes in value chain management refer to how work is done.
An entrepreneurial venture is much more likely to change an industry than a small
business.
Directional plans leave no room for interpretation.
A manager who is trying to sound conciliatory should make sure that ________.
A) her voice is soft
B) she smiles when she speaks
C) her voice shows no anger
D) her voice shows no emotion
The first step in creativity involves ________.
A) making something useful
B) seeing things from a unique perspective
C) putting ideas together
D) consolidating ideas
Lewin’s force field analysis might view a company ________ as a blocking force for
change.
A) becoming more mechanistic
B) rewarding innovation and creativity
C) becoming more organic
D) decreasing centralization
Which of the following is NOT a characteristic of a creative problem solver?
A) self confidence
B) tolerance for ambiguity
C) frustrates easily
D) accepts risks readily
Two companies that both sell fine timepieces combine. What are they doing?
A) diversifying, because they both sell the same products
B) integrating vertically, because they both sell the same products
C) integrating vertically in a backward direction, because they are sharing distribution
D) integrating horizontally, because they both sell similar products
When hiring, entrepreneurs are more likely to make sure that these two elements are a
good match than traditional HRM managers.
A) job skills and organizational needs
B) job qualifications and organizational requirements
C) formal job training and organizational requirements
D) values and organizational culture
A retail clothing store manager who estimates how much to order for the current spring
season based on last spring’s outcomes is operating under what kind of decision-making
condition?
A) seasonal
B) risk
C) uncertainty
D) certainty
The Daily Recorder is trying to decide whether it will fire about 200 employees if
things don’t change in the near future. The paper is scheduling a meeting with the 200
employees. The employees want to include their own family members at the meeting.
How should the paper respond?
A) Family members are internal stakeholders, so they should have a separate meeting
with the paper without the employees.
B) Family members are internal stakeholders, but they not should be allowed to attend
the meeting.
C) Family members are external stakeholders, so they should be allowed to attend the
meeting.
D) Family members are not stakeholders, so they should not be allowed to attend the
meeting.
A cost leadership competitive strategy focuses on which of the following?
A) efficiency
B) innovation
C) elegant design
D) luxury
The Myers-Briggs Type Indicator® (MBTI®) is based on ________ that are revealed in
a 100-item questionnaire.
A) two dimensions
B) four dimensions
C) four personality types
D) eight personality types
During the second step of the planning and organizing phase of an entrepreneurial
venture, an entrepreneur ________.
A) states a mission
B) selects a legal business organization form
C) creates a business plan
D) selects an organizational design
The difference between male and female styles of communication exists ________.
A) in every culture
B) only in the United States
C) only in western cultures
D) only in Asian cultures
________ can cause people in a group to fail to express their true opinions.
A) Ambiguous responsibility
B) Group imbalance
C) Pressure to conform
D) Years of experience
Labor strikes are an example of what change factor that may encourage a change in
management thinking and practices?
A) workforce composition
B) equipment
C) employee attitude
D) strategy