Unity of command means that all employees should answer to only one superior.
Negative reinforcement penalizes an individual for an undesired behavior.
Operations management is part of the transformation process.
Determining who reports to whom is part of the controlling function of management.
A strength of a written essay as an employee appraisal device is that it allows the
writing skill of the evaluator to be a determining factor in the appraisal of performance.
In stereotyping, observers use group characteristics to judge individuals.
An action show producer has a read-through of a half-written show in which actors,
writers, producers, and the director are free to make comments and changes before the
show is filmed. What kind of control is being used?
A) feedback control
B) concurrent control
C) spontaneous control
D) feedforward control
Identification of the organization’s key personnel would be included in this section of a
full business plan.
A) analysis of the context
B) analysis of opportunity
C) description of the business
D) executive summary
When did global trade first make its appearance?
A) in the late 1980s and early 1990s
B) in the 21st century
C) several centuries ago
D) during the Bronze age
A device with e-enabled maintenance control saves money by doing this when it
malfunctions or needs maintenance.
A) fixing itself
B) alerting others with e-messages
C) self-destructing
D) sounding an alarm
The final link in the communication process is ________.
A) encoding
B) decoding
C) channeling
D) feedback
Many small entrepreneurial firms don’t have a deliberately planned organizational
structure because ________.
A) they are inefficient
B) small firms never need structure
C) the IRS prevents them from having a structure
D) one person does “everything”
A person who is experiencing cognitive dissonance might justify the dissonance if he
has ________ control over his actions.
A) some
B) total
C) almost total
D) little or no
Structured problems typically have ________ while unstructured problems typically
have ________.
A) only one solution; many solutions
B) many solutions; one solution
C) many solutions; fewer solutions
D) two solutions; three solutions
Studies of planning show that the key to successful planning is to make sure that the
plans ________.
A) cover every possible detail
B) are high in quality and insight
C) are exceedingly simple to follow
D) are not shared with employees
All of the following are characteristics of value chain management EXCEPT ________.
A) it is externally oriented
B) it focuses on both incoming materials and outgoing products and services
C) it is efficiency oriented
D) it is effectiveness oriented
Once SWOT analysis is complete, managers ________ to address the issues that came
up during the analysis.
A) formulate strategies
B) implement strategies
C) evaluate strategies
D) eliminate strategies
Problem-solving teams usually ________.
A) have full authority to implement their decisions
B) lack the authority to implement their decisions
C) avoid making decisions
D) manage themselves and have no supervisor
Networking is useful ________.
A) only before you have a job
B) only after you have a job
C) both before and after you have a job
D) only for people who want to change jobs
Which of the following is likely to be the permanent result of the recent economic
downturn in the United States?
A) Almost all of the jobs lost will not return.
B) About half of the jobs lost will not return.
C) About a quarter of the jobs lost will not return.
D) Almost all of the jobs lost will return.
How might a manager with a rights view of ethics view the prospect of forbidding an
employee from making what he feels are “misguided” political statements on her
non-company website?
A) The manager would ask the employee to take down the website on the grounds that
it violates company policy.
B) The manager would order the employee to take down the website on the grounds
that its positions are foolish and wrong.
C) The manager would order the employee to take down the website on the grounds
that it misrepresents the company.
D) The manager would not interfere with the website.
Planning gives organizations a way to deal with change that ________.
A) eliminates all uncertainty
B) reduces uncertainty
C) reduces certainty
D) increases ambiguity
Authority gives an individual the right to do this.
A) give orders
B) reprimand employees
C) command respect
D) obey orders
Job enrichment in the JCM seems to work best with people who have ________.
A) a low growth need
B) a high growth need
C) no growth need
D) a variable growth need
This section of a full business plan would include an assessment of the industry of the
venture and how it fits into the overall economic climate.
A) analysis of context
B) description of the business
C) financial data and projections
D) analysis of opportunity
In a short essay, explain how cultural attitudes can be an obstacle to effective
management of a value chain.
In a short essay, identify and discuss how internal forces can bring about the need for an
organization to change.
In a short essay, describe the final four steps in the strategic management process.
In a short essay, discuss how self-esteem can help explain individual behavior in
organizations.
In a short essay, discuss why 360-degree appraisal is a popular appraisal method among
successful companies.
In a short essay, list and discuss the interpersonal managerial roles developed by
Mintzberg. Include specific examples of each role.