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Productivity is not important to value chain management.
The classical view of organizational social responsibility is that management's only
social responsibility is to maximize profits.
Vroom's expectancy theory would say that a worker with a higher expectation of
performance will apply more effort to a job.
Control measures in two different locations in different parts of the world are always
comparable.
Employers cannot legally discriminate with regard to race, sex, or religion, but there are
no laws against denying employment because of age.
Technology has changed the way managers manage by forcing them to keep track of
employees in remote locations at all times of the day and night.
Maslow states that people can no longer be motivated by a given need if it is largely
taken care of.
Today's younger workers tend to give family a higher priority than their jobs.
The second step in constructing a career path is matching your strengths and interests to
opportunities in the market.
________ indicates how consistently a selection device measures a criterion.
A) Operational scoring
B) Qualification
C) Reliability
D) Validity
Watching a movie in a foreign language you don't understand without subtitles allows
you to perceive ________ forms of communication.
A) verbal, body language, and verbal intonation as
B) only verbal
C) only nonverbal
D) both verbal and nonverbal
Today's employers no longer expect ________ from employees.
A) long-term loyalty
B) maximum effort
C) high performance
D) a full work day
Value in a value chain management organization should be driven ________.
A) from the top down only
B) from the bottom up only
C) from the middle up
D) from the top and the bottom up
For managers, communication can't be overemphasized because ________ requires
communication.
A) decision making
B) planning
C) supervising and monitoring employees
D) everything a manager does
In a transformation process, people are considered to be inputs because they ________.
A) are material beings
B) are costly
C) perform tasks that are needed to create outputs
D) have knowledge and information
In the ever more difficult struggle to survive in a competitive world, Evans Findings
Company has a work shift with ________.
A) extra employees to increase productivity
B) no employees to allow workers to rest
C) no employees to punish unproductive workers
D) no employees to increase productivity
________ is a measure of an organization's ability to meet its current debt obligations.
A) Leverage
B) Activity
C) Liquidity
D) Profitability
Which managerial organizing decision is most affected by organizational culture?
A) the amount of autonomy that employees should have
B) how much environmental scanning should be done
C) the amount of risk that is acceptable
D) how to structure employee evaluations
Individuals within a group ________.
A) never play more than one role
B) frequently play more than one role
C) always play more than one role
D) never play the same role for long
The third variable in expectancy theory requires the worker to ask him- or herself which
question?
A) How likely am I to attain this outcome?
B) What do I need to do to attain this outcome?
C) How important is this outcome to me?
D) How important is this outcome to the organization I work for?
The requirement for value chain management that includes an enterprise resource
planning (ERP) system to link all of an organization's activities is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) leadership
In formal planning, ________.
A) specific goals covering a period of years are defined
B) to maximize flexibility, specific goals are never spelled out
C) very broad general goals are developed
D) goals may be written or unwritten
A queuing theory analysis for the Department of Motor Vehicles determines that
customers typically wait for 8 minutes and that the agency should strive never to exceed
more than 5 customers in a single line. What is the maximum amount of time that
customers should be expected to wait?
A) 8 minutes
B) 40 minutes
C) 20 minutes
D) 24 minutes
A company looks at its expenses and finds that its payments to freelancers increased
significantly over the past few months, exceeding the budget by 25 percent. This is an
example of ________.
A) using a budget for planning
B) using data to confirm a budget
C) justifying expenses with a budget
D) using a budget for monitoring and controlling
How do customers play a role in changing the job of the modern manager?
A) Managers are learning to think of customers as adversaries in a battle of survival.
B) Managers are inviting customers to take control of the planning and design of new
products.
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D) Managers are increasingly including customer satisfaction as a major goal.
Planning is concerned with ________.
A) both ends and means
B) ends only
C) means only
D) neither ends nor means
Which of the following is NOT a way to increase productivity?
A) increase inputs
B) decrease costs
C) increase outputs
D) increase efficiency
A family that is using a computer program to create a formal household budget is using
the budget as a(n) ________.
A) planning tool
B) controlling tool
C) organizing tool
D) leading tool
This is the simplest and briefest type of business plan.
A) synopsis-type plan
B) full business plan
C) summary business plan
D) executive summary
