The decision of an organization to bring in new equipment from the outside is an
example of an external force that creates a need for organizational change.
A society with high uncertainty avoidance relies on rules and trusts its social institutions
to deal with an uncertain future.
Fayol feels that managers should be given authority over workers, but not the ability to
give orders.
The goal of value chain management is to meet, but never to exceed, the needs and
desires of customers.
Identifying the wrong problem is just as much a failure for a manager as identifying the
right problem and failing to solve it.
Some control criteria, such as employee satisfaction and absenteeism, are applicable to
almost any management situation.
High-quality service that gives customers an experience that doesn’t vary from time to
time is called ________.
A) convenience
B) accuracy
C) completeness
D) consistency
Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Theodore feels that success depends on the
decisions that he and Janice make in the near future with respect to personnel. If they
hire the “right” people, Theodore thinks, the company will be successful. Which view
of management does Theodore espouse?
A) the symbolic view of management, because success rides on the decisions of the
managers
B) the symbolic view of management, because success rides on external factors – whom
Theodore and Janice hire from the outside world
C) the omnipotent view of management, because success rides on the skills of the
workers
D) the omnipotent view of management, because success rides on the decisions of the
managers
Many managers in today’s business world have restructured work ________.
A) around individuals rather than teams
B) around teams rather than individuals
C) around both individuals and teams.
D) around groups rather than teams
Traditional organizational designs tend to be more mechanistic and include ________.
A) simple, complex, and divisional structures
B) simple, functional, and dysfunctional structures
C) functional, divisional, and vertical structures
D) simple, functional, and divisional structures
W. Edwards Deming thought that ________ the key to productivity.
A) workers were
B) controlling costs was
C) managers were
D) both managers and workers were
Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Theodore has just gotten wind that engineers
have developed a new computer system that works like the devices shown in the Steven
Spielberg movie Minority Report in which users can control a sophisticated computer
using their hands in midair. Janice sees this development as highly important to new
games for TJ Soft. Which component of the external environment will affect TJ Soft the
most in this situation?
A) the global component
B) the sociocultural component
C) the economic component
D) the technological component
Which of the following is a frequently cited criticism of formal planning?
A) Plans lock organizations into rigid goals and timetables.
B) Plans take too long to create.
C) Plans create resentment within different levels of the organization.
D) Formal planning works well only for smaller companies.
Skills, attitudes, knowledge, and social cultural systems affect ________.
A) the sender only
B) the receiver only
C) neither the sender nor the receiver
D) both the sender and the receiver
An example of nonverbal communication is ________.
A) an email
B) a smile
C) a whisper
D) a voice mail
The first variable in expectancy theory involves how much effort a person must exert to
________.
A) receive a given reward
B) attain a certain level of performance
C) finish the job in the shortest period of time
D) finish the job with the lowest possible standards
The last steps of the HRM process deal with ________.
A) performance and compensation
B) training and compensation
C) compensation only
D) skills
French management style tends to be ________ in style.
A) permissive
B) group oriented
C) rule following
D) autocratic
In a short essay, describe concurrent control and give an example of its use.
In a short essay, list and discuss the three-needs theory according to David McClelland.
Then identify which of these needs has been studied most extensively and discuss the
findings of this research.
In a short essay, give an example of how a learning culture can benefit an organization.
In a short essay, discuss how the work of Solomon Asch might affect managerial
behavior.
In a short essay, list three major sources of potential job candidates. Include a
discussion of the advantages and disadvantages of each major source to support your
answer.
In a short essay, describe the factors that determine whether an entrepreneurial venture
will be mechanistic or organic in structure.
In a short essay, describe feedback control and give an example of its use.
In a short essay, discuss the process of orientation and its major goals.