The 10,000 hour rule supports the idea that success is mostly hard work.
Nonverbal communication is a minor part of the communication that takes place during
a conversation.
This payoff matrix gives values for strategies S1, S2, and S3 for the Bigg Company and
competitive strategies CA1, CA2, and CA3 for the Large Company. From Bigg’s point
of view, the S3 maximum regret is 1.
Goals typically should be reserved for managers only. Goals should not be shared with
subordinates.
Vroom’s expectancy theory sees a link between effort and performance, performance
and reward, and rewards and individual goals as the keys to motivation.
A pessimistic manager will typically follow a minimin choice.
Emotional intelligence (EI) is the best predictor of who will emerge as a leader.
A typical first-level manager spends more of his or her time leading than planning.
Software Entrepreneurial Venture (Scenario)
Theodore and James have formed TJ Soft, an entrepreneurial venture to develop games
and other kinds of software for consumers. Their company, which includes TJ Soft
stores, is looking for opportunities in the future that include international operations.
A firm in South America wants to open a TJ Store in a shopping mall. What is the best
approach for this firm?
A) strategic alliance
B) licensing agreement
C) franchise
D) foreign subsidiary
Which of the following is NOT a feature of the U.S. model of capitalism in the
twentieth and twenty-first centuries?
A) open markets
B) large-scale operations
C) full lifetime job security
D) corporate model of ownership and organization
Research shows that a great deal of tension and difficulty arises in global teams due to
________.
A) groupthink
B) miscommunication
C) diversity
D) time zone differences
Production data for Streaks is shown. Using linear programming, the maximum number
of running shoes that the plant can make is 250.
One criticism of formal planning is that it focuses on how to beat the competition rather
than how to ________.
A) have cordial relationships with the competition
B) focus on new opportunities
C) balance the organization’s budget
D) cooperate with the competition
The organizers of the Hawthorne studies expected worker productivity to be
proportional to ________ in the factory.
A) light intensity levels
B) pay rates
C) temperature levels
D) noise levels
Escalation of commitment can occur when people don’t ________.
A) want to make a decision
B) want to admit that an earlier decision was flawed
C) accept current conditions
D) understand that conditions have changed
Which statement about employee privacy is correct?
A) Employers have a legal right to monitor on-the-job employee phone calls.
B) Employers have no legal right to monitor on-the-job employee phone calls.
C) Employers have the legal right to monitor all employee phone calls.
D) Employers do not have the right to monitor any employee phone calls.
Eric the Redd (Scenario)
Eric Redd graduated from college and was hired by a corporation that manufactured
parts for the automotive industry. The employees on the assembly line seemed bored,
and their motivation was low. Eric’s employer decided to try to reorganize to increase
productivity. During his career, Eric will see his job change from an engineer to a more
complex job assignment.
The jobs of assembly-line employees are to be changed to allow more tasks to be done
by individual workers. This is a reduction in ________.
A) work specialization
B) departmentalization
C) chain of command
D) centralization
To identify a problem, a manager ________.
A) compares one set of standards or goals to a second set of standards or goals
B) looks for unhappy customers
C) uses intuition to see that things don’t look right
D) compares the current state of affairs with some standard or goal
Which trend do most managers need to get used to in the coming years?
A) Most workers will be hired as permanent employees at a lower pay scale than they
were in the past.
B) Many workers will be hired as consultants rather than as freelance employees.
C) Most workers will be hired as permanent employees rather than on a freelance basis.
D) Many workers will be hired on a freelance basis rather than as permanent
employees.
Path-goal theory assumes that environmental factors such as ________ can change a
leadership situation.
A) locus of control of followers
B) personal work experience of followers
C) skills and abilities of followers
D) work group structure of followers
Following the directions to put together an elliptical exercise machine is an example of
which way to solve a problem?
A) procedure
B) rule
C) general practice
D) policy
________ is a cultural dimension measured by Hofstede in which people identify
strongly with a group within a society.
A) Power distance
B) Collectivism
C) Individualism
D) Uncertainty avoidance
________ are filed with the EEOC each year.
A) More sexual harassment complaints from males than females
B) More sexual harassment complaints from females than males
C) About an equal number of sexual harassment complaints from males and females
D) Almost no sexual harassment complaints from males
Which of the following identifies the most common reason for a manager deciding not
to assemble a team?
A) when the task can be better completed by an individual than a group
B) when the task is highly complex
C) when the task is ill-defined
D) when the task is thankless
Which of the following is NOT a key characteristic of a global organization?
A) exchanges goods and services with consumers in other countries
B) employs high-level technical employees and managerial talent from other countries
C) uses resources from other countries
D) has a home country in which all decisions are made and all profits flow
A leader should avoid a directive leadership style when ________.
A) tasks are highly structured
B) workers have an external locus of control
C) tasks are stressful and ambiguous
D) work groups experience conflict
This payoff matrix gives potential dollar gain values in thousands for strategies S1, S2,
S3, and S4 for Sam’s Pizza and competitive strategies CA1, CA2, and CA3 for Pam’s
Pizza. What is the maximum regret value for S1?
A) 18
B) 15
C) 14
D) 12
Explain why individuals in today’s work world need to think of themselves as CEOs of
their own careers.
In a short essay, explain how information overload can serve as a barrier to effective
communication.
In a short essay, identify and describe three traits associated with leadership.
In a short essay, list and explain the first three of Hofstede’s dimensions of national
culture.
In a short essay, discuss why people resist change due to the fear of losing possessions
or status. Include an example to support your answer.