Technical skills involve a manager’s ability to think logically and effectively about
abstract situations.
A channel is an actual physical product.
Deming’s 14 points were useful in their time but are now largely considered to be
obsolete.
A problem-solving team is likely not to have a supervising manager to oversee it.
Attribution theory is primarily concerned with identifying one’s own behavior.
The only goal of a performance management system is to assess training needs.
Emotions rarely interfere with effective communication.
The Hawthorne studies suggested that groups could influence the productivity of an
individual.
Which of the following is biggest concern when doing work at anytime and anywhere?
A) employee payroll
B) security
C) employee accountability
D) customer satisfaction
For a high-tech bicycle buyer, decision criteria would be determined by ________.
A) whatever most bike buyers recommend
B) expert ratings in bike magazines
C) technical specifications
D) personal preferences of the buyer
An extranet is different from an intranet in that it ________.
A) allows participants to use the Internet
B) does not involve the Internet
C) is faster than an intranet
D) allows outside companies to participate
The requirement for value chain management that involves better product demand
forecasting information is ________.
A) leadership
B) organizational culture and attitudes
C) coordination and collaboration
D) organizational processes
University (Scenario)
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily
activities, she has to deal with problems that involve students, faculty, curriculum,
budgets, and a variety of other things.
Among the problems Gina needs to deal with are complaints from students that the
Physics Department has only one faculty member who is a woman and one who is a
member of a minority group. Gina has been meeting with the department chair to
address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so
when large and small problems arise Gina wants them dealt with effectively. She has
installed a 24-hour “Hassle Line” with highly trained people to answer questions and
solve problems. She hopes to have her Hassle Line employees function within a
customer responsive culture.
Gina sees her school’s greatest opportunity to increase enrollment in prospective
students who were born in the 1980s and early 1990s. What term describes these
prospective students?
A) Baby Boomers
B) Gen Yers
C) Gen Xers
D) Gen Zers
Recruitment (Scenario)
Keena’s company was expanding. After a period of downsizing, the company had
decided to increase organizational profitability by gaining market share, which meant a
need for more people. As assistant manager of human resources, she was in the process
of evaluating what would be the most effective means of gaining new employees who
were qualified, were cost efficient, and could help maintain the company’s commitment
to a diversified workforce.
To reach the largest possible audience, Keena should consider ________ as a source of
potential candidates.
A) advertisements
B) employee referrals
C) school placement
D) private employment agencies
Intergroup development is an OD method that focuses on ________.
A) increasing competition within a single work group
B) increasing competition between work groups
C) increasing trust within a single work group
D) increasing trust between work groups
Besides being innovative in some way, a second defining characteristic of an
entrepreneurial venture is that it is ________.
A) small in size
B) focused on growth
C) dedicated to quality
D) original and creative
Because leading is one of the four basic managerial functions, ________ leaders.
A) all managers are
B) all managers should be
C) some managers are
D) some managers should be
Which of the following would you expect to see in a company that had highly engaged
employees?
A) lower employee retention rates
B) greater employee retention rates
C) a diverse workforce
D) a homogeneous workforce
A manager might turn to organizational behavior research when he or she has problems
________.
A) controlling costs
B) with budgets
C) with scheduling
D) building employee trust
A company that is trying to be a leader in innovation within its industry would be most
likely to have this kind of structure.
A) mechanistic
B) organic
C) simple
D) functional
Autonomy is important in the JCM because it gives the worker ________.
A) time to finish the job
B) help from fellow employees
C) flexibility in dealing with managers
D) a sense of personal responsibility
Which of the following is NOT a factor that can influence compensation and benefits?
A) gender
B) seniority
C) geographical location
D) employee performance levels
In the chain of command, each person above you ________.
A) has special privileges
B) receives higher pay
C) has line authority
D) has no right to give you orders