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In value chain management, activities are eliminated from the organizational process if
they do not add value to the process.
Today, most managers see work specialization as a source of ever-increasing
productivity.
Volunteer work is important to today's college graduates.
Woodward concluded that mass production worked best with an organic organizational
structure.
Experts now agree that the role of government in the U.S. economy will be greatly
diminished in the years to come.
A sizeable majority of American employees trust the leaders of the companies they
work for.
A manager in a large business generally will spend more of his or her time as a
spokesperson and entrepreneur than his or her counterpart in a small business.
Value in a value chain management system is determined by managers.
Abraham Maslow's hierarchy of needs theory suggested once a need was satisfied, it
stopped motivating behavior.
U.S. workers, more than Chinese workers, tend to be less conscientious and more
agreeable in nature.
In contrast to Fiedler, path-goal theory assumes that leaders assume a single, permanent
leadership style.
The main idea of the "white-water rapids" metaphor is that change is always
destructive.
One specific role of team leadership is that team leaders are troubleshooters.
According to Henri Fayol, the principle of ________ requires employees to respect the
rules of their organization.
A) equity
B) remuneration
C) discipline
D) order
What does the story of 3M employee Art Fry inventing the Post-it® note to make
church hymns communicate to 3M employees?
A) Church is important.
B) Creativity is important.
C) Workers need to take a day off.
D) Workers never stop working.
________ management oversees the transformation process that converts resources
such as labor and raw materials into finished goods and services.
A) Control
B) Operations
C) Systems
D) Planning
The four managerial functions first described by Fayol are considered "classical"
because ________.
A) they were devised a long time ago
B) most sources use them to categorize managers
C) they date back to ancient Greece and Rome
D) they are no longer popular today
If a manager of a tennis store sees sales totals for a particular racquet significantly
exceeding goals and deviating from acceptable range of variation, she might ________.
A) do nothing since sales exceeded goals
B) run a sale on the racquet
C) run a sale on other products
D) inquire about ordering more racquets
Avoiding redundancy is a strength of which structure?
A) simple
B) divisional
C) functional
D) corporate
With respect to employee engagement in a job, this seems to be the most important
factor to employees around the world.
A) base pay
B) respect
C) benefits
D) type of work
Which is an important job responsibility for a middle manager?
A) defining the organization's long-term goals
B) translating goals defined by top managers into action
C) helping top managers define goals
D) performing tasks that are not related to long-term goals
This type of business plan is a step down from the most complete type of business plan.
A) summary business plan
B) full business plan
C) executive summary
D) synopsis-type plan
Organizational culture and attitudes are shared by ________ value chain partners.
A) external
B) internal
C) both internal and external
D) customers and external
Early leadership trait research looked to find characteristics that might ________.
A) distinguish ordinary leaders from great leaders
B) define charisma
C) identify the physical traits of leaders
D) differentiate leaders from nonleaders
This term describes an electric shaver company that carefully observes its competitor's
production line to look for ways to improve its own manufacturing process.
A) trademarking
B) benchmarking
C) quality engineering
D) reverse marketing
Monica's boss allows her to make any decision she thinks is important on the spot
without consulting anyone. Monica's boss has this kind of leadership style.
A) laissez-faire style
B) autocratic style
C) democratic style
D) hands-on style
Asch's results are attributed to the tendency of people in groups to ________.
A) try to distinguish themselves
B) go along with the pack
C) stand up for what they know is right
D) 'swim against the current"
The Big Five model of personality includes all of the following except ________.
A) extroversion
B) agreeableness
C) conscientiousness
D) intuitiveness
In a short essay, explain how gender can affect communication.
In a short essay, described what caused the economic downturn of 2008.
In a short essay, describe how nominal group technique can help avoid groupthink and
enhance creativity in group decision making.
In a short essay, discuss how Machiavellianism can help explain individual behavior in
organizations.
In a short essay, discuss why improving extrinsic hygiene factors does not, according to
Herzberg, improve employee satisfaction with a job.
In a short essay, describe the boundaryless organization.
In a short essay, discuss the second stage of group development.
In a brief essay, discuss how managers can use selection to shape team behavior.
