Body language and facial expressions are the only forms of nonverbal communication.
When they first start out, most small entrepreneurial ventures have a very informal
organizational structure.
A good career match means that the jobs you get are high paying.
Organic organizations tend to inhibit innovation.
Stress isn’t always bad for an individual.
Work teams and groups are the same thing.
Henry Ford basing his assembly line on practices he viewed in Chicago slaughterhouses
is an example of benchmarking.
Line authority can be exerted only after a manager checks with his or her superior.
In the situational leadership theory (SLT), readiness is defined as ________ to perform
a task.
A) the ability
B) the willingness
C) both the ability and willingness
D) the motivation one has
The team that meets each week in room 201 has a goal of creating a new cell phone
model. The team consists of an engineer, a designer, a computer software specialist, and
a marketing specialist. The team has full authority to make and implement its own
decisions. This is likely to be a ________.
A) cross-functional team
B) problem-solving team
C) virtual team
D) work group
Why do managers often offer counseling to underperforming employees rather than just
fire them?
A) to give the organization a favorable image
B) to avoid discord
C) to avoid the cost of replacing the employee
D) to avoid unsettling other employees
Which kind of company has the lowest amount of environmental uncertainty in the
environmental uncertainty matrix?
A) cell 1
B) cell 2
C) cell 3
D) cell 4
Which term refers to an organization’s capital, workers, and patents?
A) resources
B) capabilities
C) abilities
D) core competencies
Direct supervision as a basic means of control is much more common in ________
A) small countries
B) democracies
C) more technologically advanced countries
D) less technologically advanced countries
What will cause countries such as Denmark to shrink with respect to the size of their
economy, relative to other nations?
A) no social safety net
B) welfare payments
C) high birth rate
D) low birth rate
Which of the following is NOT a common decision-making error or bias?
A) sunk costs
B) randomness
C) forest for the trees
D) overconfidence bias
Jared’s boss encourages employees to participate in the decision-making process but
does not give them complete freedom to do as they like. She has this kind of leadership
style.
A) monarchial
B) autocratic
C) laissez-faire
D) democratic
The primary job of a manager is to ________.
A) make decisions that help an organization grow
B) tackle tasks that are too difficult for nonmanagerial employees
C) coordinate between organization leaders and ordinary employees
D) direct and oversee the work of others
If you are a person who prefers to focus on gut feelings when you make a decision, you
would probably score high on which aspect of the Myers-Briggs Type Indicator®?
A) sensing rather than intuition
B) intuition rather than sensing
C) thinking rather than feeling
D) feeling rather than thinking
An organization’s capabilities identify ________.
A) what the organization knows
B) who the organization is
C) assets that the organization can rely on
D) what the organization can do
Today, selection techniques that result in reject errors can open the organization to
________.
A) decreased productivity and efficiency
B) charges of employee discrimination
C) reduced morale
D) a weakened workforce
You would expect a successful inventor of a new type of heart valve to have a high
________.
A) nAff
B) nPow
C) nAch
D) nFun
A low-ranking employee having the best parking space in the company parking lot is an
example of ________.
A) status congruence
B) status incongruence
C) a status category
D) a status level
A football coach makes the decision to punt or not to punt on fourth down based on
whether he is past his own 50-yard line. Which decision-making method does the coach
use?
A) a policy
B) a hunch
C) a procedure
D) a rule
________ is a performance measure of both efficiency and effectiveness of employees.
A) Employee productivity
B) Organizational citizenship behavior
C) Job satisfaction
D) Turnover
The first step in the control process is to ________.
A) take action
B) measure actual performance
C) compare performance against a standard
D) compare a standard against an ideal