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All of the following are true statements about Leader-Member Exchange Theory except ___________. a. leaders divide people into two groups: in-group and out-group. b. some people at work are more likely than others to be invited to participate in the […]

Social structures and cultures a. remain quite stable over time. b. are impossible to identify. c. change constantly. d. are of little concern to organizations. e. are the main factors in an organization’s decision making. _________ variation is the random […]

Even though jobs may be at the same level on the organizational chart, they may differ in the number of tasks required and the amount of authority workers have. Decision sciences focuses on statistics. Answer: T A corporate level strategy […]

According to the text, which of the following can be used to create a self-leadership culture? a. authority-centered leadership b. tall organizational structures c. hire more employees d. sharing information e. greater use of digital technology An example of an […]

One reason that managers today see a workforce with many different values is that a. the dominant cultures in organizations are weaker than in the past. b. employees come from more diverse ethnic groups than in the past. c. employees […]

A letter from a human resource manager to a job applicant is an example of interpersonal communication. Generally an organization’s CEO articulates the mission and values of the organization. Answer: T The Food and Drug Administration is part of the […]

Emotional intelligence allows people to more effectively manage themselves and their relationships with others. Decision-making skills include inventory control, cost-accounting, and forecasting. Answer: F Teams often have open-ended problem solving meetings. Answer: T Licensing is when one firm agrees to […]

Which of the following is not a characteristic of an effective group? a. role conflict b. accountability c. loyalty d. mutual trust e. small group size. An organization displays an idea box for employees to submit ideas for increased productivity, […]

A moral philosophy is a set of principles that dictates acceptable behavior. Explain the relationship between an organization’s strategy and its structure. Answer: pp. 164-165 A competitive advantage can be achieved through both efficiency and differentiation. Answer: T Observing and […]

Job enrichment aims to increase employee motivation and satisfaction through attractive salary and benefits packages. Describe three skills of effective team members. Answer: p. 332 In organizations, control is both a process and an outcome. Answer: T Classical theory concentrated […]

An inadequate rate of return positively affects the firm’s ability to attract funds for expansion. Intrarole conflict occurs when two different types of roles collide. Answer: F Quality planners often use the PDCA cycle as a method to continually improve […]

An individual’s frame of reference derives from his or her background and experiences. Communication is a fundamental part of all management functions and processes. Answer: T The trait theory of leadership was the second attempt to systematically describe effective leaders. […]

A type of organization that results in a flatter organization structure that focuses on processes to insure higher quality products or services is called a ___________ organization. a. horizontal b. vertical c. retro d. market e. matrix When determining the […]

Benevolents are more likely to accept which of the following? a. a fair contract b. slightly more than the average c. slightly less than the average d. not concerned with fairness e. none of the answers are correct Families, organizations, […]

___________ is the job design approach geared toward mass production jobs where minimal training is desired. a. Job rotation b. Use of teams c. Job specialization d. Job enlargement e. Job enrichment Dan is a people person, he makes decisions […]

The terms planned strategy and emergent strategy mean the same thing. The MBTI is an instrument used to measure personality and classify people into types. Answer: T According to the authors, computer and communication skills are primary skills. Answer: F […]

Plans create an expectation for : a. results. b. leadership. c. employee satisfaction. d. employee involvement. e. all of the above. Advance Electric is using a new software program that allows several different areas in the company to share files […]

Singley Manufacturing Inc. is noted for their engineering skills and capabilities in the design and development of new products. Their engineering capabilities and skills are called: a. a mission statement b. an implementation strategy c. core competencies d. applied technology […]

The process of identifying and making public outcomes that you want to attain is a primary component of which one of the following motivation theories? a. operant conditioning b. expectancy theory c. equity theory d. goal setting theory e. social […]

In a work context, what is persuasion? Provide an example situation that includes two people that illustrates the concept of persuasion. The purpose of job analysis is to record a supervisor’s view of what a specific job should entail. Answer: […]

Describe the Hersey-Blanchard situational leadership theory. How is this theory useful to managers? Foresight-led change involves looking into the future, determining what the future is projected to be, and then using that insight to change an organization in the present. […]

According to the text, structure clarifies, among several action plans, the one that the team intends to use in achieving its goals. Systematic decision-making requires the decision maker to have a goal in mind. Answer: T Organizations cannot succeed without […]

Identify and briefly explain the five steps in the job analysis process. Organizational development is concerned with changing an employee’s attitude and perception. Answer: T Cost reduction, competitive forces, and organization design are some of the examples of internal sources […]

Music companies saw CD sales drop after computer users began downloading songs from the Internet. This situation mainly shows the influence of which force in the external environment? a. economic b. technological c. social-cultural d. political-legal e. global The theory […]

Policies are important in implementing preliminary control because they are guidelines for future actions. What does an organization need to consider when thinking about the cultural environment? Answer: pp. 74-75 Relationship-oriented behavioral style consists of behaviors such as empathetic listening. […]

Face-to-face oral communication is the most effective communication medium because noise is eliminated. Police officers have higher agreeableness than managers. Answer: T Discuss the job characteristics approach to job enrichment. Answer: pp. 192-193 Revolutionary business activity occurs periodically and forever […]

In Maslow’s hierarchy of needs, the urgency created by an unmet need that elevates the unmet need to top priority is called _____________? a. priority one b. prepotency c. need satisfaction d. extrinsic compensation. e. reciprocal need An agreement allowing […]

Japanese managers were the first to recognize that the scientific management approach, with its focus on job specialization, was the best method for ensuring high-quality products. Maslow’s theory describes needs as internal and external. Answer: F Hiring the best qualified […]

Discuss Taylor’s contribution to and the criticism of scientific management? How did open systems change the thinking about management as a practice? Answer: pp. 33-35 W. Edwards Deming recommends that organizations inspect 100 percent of their products to ensure quality. […]

Describe the four ways that organization’s can strategically use to build competitive advantage. Quality planning is concerned with inspection and test planning. Answer: T The final state of Lewin’s model is desired state. Answer: T Individuals in different departments often […]

Maintaining eye contact shows a speaker that the listener is interested in the message. Self-concept is the image others attribute to our selves. Answer: F Span of control refers to the number of employees reporting to a single supervisor or […]

As more women enter the work force each year, more women are promoted to higher ranks in organizations. This gradual process is an example of an activity or event that is said to be: a. revolutionary b. normal introduction c. […]

Several studies have shown that if pay depends on performance, employees a. receive more satisfaction from the work itself. b. produce a greater quality and quantity of work. c. perform more work but quality declines. d. value pay more than […]

Tools, methods, and techniques use to transition the organization from current practices to desired future practices is often labeled which of the following? a. organizational development b. team building c. unfreezing d. intervention e. refreezing Individual incentive systems of pay […]

Statements and responses that are not well-thought-out can result from face-to-face communication because it a. requires greater lag time for feedback. b. prevents effective listening. c. is the medium with the least richness. d. does not enable clear encoding of […]

A supply chain is a network of suppliers and customers attached to the same organization. The selection process begins with deciding which applicants to interview for a position. Answer: F Direction includes determining standards for subordinates to meet in performing […]

The goal of affirmative action programs is to encourage organizations to hire more workers from groups that traditionally faced employment discrimination. What are some personal characteristics that create barriers to communication? Answer: pp. 313-314 Grouping jobs based on defined territories […]

Michael Dell is in the president and CEO of Dell Computer Corporation. He would be classified as a: a. top management b. middle management c. first-line management d. senior leader e. team captain Scatter diagrams show a. the relationship between […]

Management: a. is a new phenomenon. b. was invented in 1920. c. was first developed Frederick W. Taylor to help organize steel production. d. practice can be traced back to ancient civilizations. e. is only useful in large organizations. The […]

Job enlargement involves increasing job range. An organization’s internal environment is its office or plant layout. Answer: F To determine whether qualified candidates outside the organization will be available to fill future positions, a manager would use a human resource […]

Nonverbal communication includes which of the following? a. using gestures b. reading others c. strong posture d. eye contact e. all of the above Framing a decision often involves: a. the act of getting everyone involved early in the decision […]

Judy Smith is a superintendent at a large insurance company and in her daily work must make many decisions daily. It has been noted by her superiors that, while she is outwardly shy, she is also very conscientious and often […]

Which of the following statements is true regarding employees’ values? a. Employees learn their values through training and working with others. b. Employees in an organization hold identical personal values. c. Employees acquire values when they are young and retain […]

A type of team that is composed of several people from different functional backgrounds, brought together to plan, implement, and manage ongoing organizational activities. a. work team b. task team c. management team d. support team e. adjunct team Scientific […]

The human relations approach focuses on the social environment. Follower readiness is measured by willingness, ability, and personality. Answer: F In organizations, a written communication medium is always preferred because it provides a record of the message. Answer: F Fiedler […]

A partnership between a domestic firm and a firm in a foreign country is considered a __________. a. exporting b. licensing c. trading companies d. countertrading e. joint ventures A manager that demonstrates compassion and concern for a subordinate’s problems […]

Preliminary control contains all of the following activities EXCEPT a. financial statement analysis b. capital budgeting c. selection and placement d. materials inspection e. materials acquisition The introduction of a new innovation (such as Teflon) is an example of an […]

Chaos theory acknowledges that future predictions can be enormously inaccurate.. Classical organization theory strived to identify the basic functions of managing organizations. Answer: T The core job dimension called skill variety refers to the different types and levels of training […]

To control the quality of raw materials, organizations use statistical sampling because it a. eliminates the chance of accepting defects. b. offers an error-free basis for accepting or rejecting the lot. c. guarantees sufficient inventory of high-quality materials. d. meets […]

List and define the dimensions of the Myers-Briggs Type Indicator. Judging types prefer to infer information from indirect sources. Answer: F The Employees Bill of Rights includes the right to know what is going on in the company. Answer: F […]

A manager who develops personal relationships outside their area of command to keep informed and maintain good relations is performing which interpersonal role? a. figurehead b. liaison c. leader d. reengineer e. commander Which of the following is true of […]

The contingency approach to organizational design calls for managers to adopt a structure that is in the middle of the continuum between the mechanistic model and the organic model. Goal setting increases our attention and directs our action toward goal […]

_______________________ is basically the opposite of scientific management. a. Division of labor b. Taylorism c. Craftsmanship d. The assembly line system e. Job specialization The Management Highlight on page 335 describes several examples of situation where teams do not appear […]

Job satisfaction is the feeling of enjoyment a person receives from a particular job. Nonverbal communication, such as body movement or facial expression, can give unintentional messages as well as intended messages. Answer: T Program planning includes performance management and […]

Ann was a member of the inside sales staff. She worked with a team of five other sales people. Due to his long tenure with the company, John was the informal leader of the sales group. Ann was a go-getter […]

General Motors competes worldwide. As GM discovered, the characteristics of the countries differ as well as the needs, wants, and expectations of the people in each country vary regarding personal transportation. Global competition is complex and illustrates the need for […]

A job specification is a written explanation of the a. data gathered about a specific job during job analysis. b. skills, knowledge, abilities, and characteristics a worker would need to do a job. c. equipment needed to perform the activities […]

An example of an extrinsic motivation to work would be? a. Job autonomy b. Ability to work with other people c. Creative expression d. Interesting work e. Compensation Hallmark Cards organizes projects by the procedures needed to completely develop a […]

Operations management focuses on organizations that don”t produce anything. The global boom has resulted in an industry-driven economy. Answer: F Self-monitoring is the awareness and ability to read cues from other people. Answer: T Taylor focused on science to look […]

The Environmental Protection Agency is the federal agency charged with enforcing laws designed to protect the environment. Intrinsic rewards are the intangible psychological results of work that are controlled by the worker. Answer: T An example of upward communication is […]

Mrs. McGee, the department manager, Jane and Martha were all present when John told that amusing joke. After John delivered the punch line, Mrs. McGee was so impressed that she said to all present “This is the kind of person […]