An example of an extrinsic motivation to work would be?
a. Job autonomy
b. Ability to work with other people
c. Creative expression
d. Interesting work
e. Compensation
Hallmark Cards organizes projects by the procedures needed to completely develop a
new product. Hallmark is organizing based on
a. function.
b. product.
c. customer.
d. concepts.
e. process.
When designing jobs using _____________, it is important to make sure that the
activities make up an entire, identifiable body of work.
a. job specialization
b. teams
c. job range
d. job enlargement
e. job rotation
______________ refers to a person’s background and experiences, which shape the
meanings the person assigns to messages.
a. Frame of reference
b. Individuality
c. Source credibility
d. Selective perception
e. Personal barriers
Which of the following are considered communication technology?
a. blogs
b. group messaging
c. computer networks
d. VoIPs
e. all of the answers are correct
Which of the following statements is true regarding programs that assist employees
with child care?
a. Such programs have been shown to increase employees’ availability to be on the job.
b. Such programs are designed to increase productivity of female employees.
c. Organizations with such family-friendly policies have been shown to be more
successful than those without such programs.
d. Such programs help organizations demonstrate their social responsibility but provide
no economic benefit for them.
e. Organizations have not been able to measure the benefits of such programs.
____________ is a planning method that forms the basis for continuous improvement
of an organizational process.
a. Moving budgeting
b. PDCA cycle
c. Satisficing
d. Evolutionary management
e. Regulatory ISO review (by the government)
The satisfaction of basic human needs is most important in__________ theories.
a. reinforcement
b. content
c. process
d. social learning
e. goal-setting
A chemical company has divisions that serve various regions in the United States and
abroad. Within each region are further divisions for retail sales and wholesale sales.
This organization has grouped jobs according to __________________
departmentalization.
a. geographic
b. function
c. product
d. customer
e. mixed
A measurement of profitability that takes into account the time value of money is the
a. long-term investment method.
b. payback method.
c. capital acquisition plan.
d. discounted rate of return.
e. rate of return on investment.
Since suppliers affect the quality of an organization’s products, it is important for the
organization to
a. have cooperative relationships with suppliers.
b. purchase suppliers for greater control over product costs and availability.
c. use several suppliers to reduce dependence on a single one.
d. rely exclusively on one supplier for mutual benefit.
e. invest in organizations that provide needed resources.
Mean, median, and mode are commonly referred to as
a. probability indicators.
b. variation predictors.
c. analytical data.
d. empirical observations.
e. measures of central tendency.
Which of the following is a characteristic of an effective follower?
a. capable of self-management
b. willingness to increase competence
c. courageous
d. committed
e. all of the answers are correct
For which job would an individual incentive plan be more likely to be used?
a. healthcare worker
b. computer analyst
c. office assistant
d. salesperson
e. manager
Which of the following is NOT a characteristic of a market?
a. non-repetitive exchanges
b. value of the good or service is unclear
c. a clear hierarchy exists
d. usually involves bidding
e. product may be unique
A voluntary assemblage of two or more people who share similar values or beliefs and
interact for a common purpose is called a:
a. task group
b. work group
c. team
d. self-managed team
e. friendship group
An organization that is redesigning a manager’s job would most likely use
____________
a. job enrichment.
b. job rotation.
c. job specialization.
d. job enhancement.
e. job training.
One benefit of high specialization of jobs is
a. development of employees.
b. innovation.
c. autonomy of employees.
d. task variety.
e. minimum required training.
Attitudes, reactions, and relationships that represent the final step in Pondy’s conflict
model is called ________.
a. latent conflict
b. perceived conflict
c. manifest conflict
d. felt conflict
e. conflict aftermath
In his 14 points of TQM, Deming says that numerical quotas
a. are usually ways for an organization to guarantee efficiency.
b. encourage employees to take any steps to meet them, even steps that damage the
organization.
c. are useful because they take into account quality of methods.
d. generally decrease production costs.
e. do not typically change employee work habits.
In terms of understanding human behavior, VIE theory states that “an individual makes
a subjective assessment that an effort will lead to job performance and job performance
will lead to the attainment of a first-order outcome.” This subjective assessment is
called a(n): ___________.
a. expectancy
b. extrinsic reward
c. intrinsic reward
d. valence
e. instrumentality
With information from a ___________, managers can compare actual costs with
predetermined costs.
a. specification analysis
b. liability assessment
c. capital budget
d. expense procedure
e. standard cost system
A publishing company asks applicants for editor positions to take writing and
proofreading tests. This practice is
a. discriminatory according to legal guidelines.
b. legal.
c. legal but unethical.
d. illegal.
e. legal but contrary to the goals of affirmative action.
A first line manager:
a. is often called a supervisor
b. is responsible for formulating strategy
c. plans, organizes, and controls the work of other managers.
d. is non-supervisory position.
e. is a technical specialist.
Raising an eyebrow, frowning, crossing your arms, and wearing old clothes are
examples of
a. intended messages.
b. symbols.
c. encoding.
d. nonverbal communication.
e. unintended messages.
To reduce environmental uncertainty, an internal strategy called ___________ may be
used to maintain steady production.
a. processing
b. buffering
c. stabilizing
d. changing domain
e. smoothing
Which strategy attempts to improve the firm’s competitive position by developing
unique products?
a. cost leadership
b. differentiation
c. cost focus
d. focused differentiation
e. none of the answers are correct
A disadvantage of ____________ is that managers may be reluctant to made decisions
because of time-consuming methods used to measure accountability.
a. limited authority
b. decentralization
c. work teams
d. empowerment
e. centralization
Swanta acquired a new business that has taken off fast — Citrus Rush. Citrus Rush is a
new semi carbonated drink that is high in Vitamin C and has all the benefits of that
Gator drink but tastes great. Citrus Rush has high market share and a high growth rate.
According to the BCG matrix it would be classified as a:
a. star
b. cash cow
c. question mark
d. dog
e. pony
______________________ describes the extent to which managers can predict how
environmental factors will change and what impact the changes will have on the
organization.
a. Environmental monitoring
b. Environmental complexity
c. Environmental instability
d. Environmental uncertainty
e. Environmental adversity
To develop an effective organizational structure, managers need to
a. design a structure based on the organization’s strategy.
b. adhere to the organization’s time-honored tradition.
c. use a standard, industry-wide structure.
d. plan a structure that can be used for the life of the organization.
e. devise a structure than can lead to an overall strategy.
Which of the following is a group incentive plan?
a. gainsharing
b. production bonus
c. commission
d. flat rate
e. differential piece rate
In a situation where the leader is working with an a high performing employee. The
leader knows that the employee know the job well and all the leader needs to do is set
expectations and goals appropriate to a top performing employee. Path Goal Theory of
Leadership suggests which one of the following leader behaviors?
a. Directive
b. Supportive
c. Participative
d. Achievement
e. Selling
List the three basic questions job analysis answers and give topics covered by each.
When faced with new information, the initial information often serves as an anchor for
subsequent understanding of the situation.
A strong dominant culture ensures that employees in an organization hold all the same
values.
Difficult but attainable goals lead to higher performance than easy goals.
Increased customer service is an example of a marketing objective.
Studies have shown that employees are more available to work when their organization
offers assistance in dependent care.
Describe total quality control.
The negotiator role is a function of bargaining for specific advantages and resources.
Global competition means that consumers can get any product for more money.
A mission statement sets the tone for all other goals and objectives in the organization.
The systems approach focuses too much on the details of management.
While organizations must deal with on-the-job safety, they cannot address issues about
employees’ health and lifestyles because of potential legal problems.
The authors of your text believe that the management functions are separate from
quality.
The first step in job analysis is defining how each job fits into the entire organization.
Discuss the relationship between the performance equation and individual differences.