Michael Dell is in the president and CEO of Dell Computer Corporation. He would be
classified as a:
a. top management
b. middle management
c. first-line management
d. senior leader
e. team captain
Scatter diagrams show
a. the relationship between two characteristics or events.
b. the steps in a process.
c. the frequency of each particular measurement in a group of measurements.
d. the result of statistic process control measures for a sample or batch.
e. how different causes occur and lead to a problem.
In a supermarket that is part of a regional chain, the manager added a sushi station
without having to clear his decision with the managers at headquarters. This example
illustrates
a. distribution.
b. centralization.
c. specialization.
d. decentralization.
e. division.
Which of the following statements is true about an organization’s external environment?
a. External forces have little impact on an organization.
b. Organizations have no control over external forces.
c. The effect of external forces on an organization is totally unpredictable.
d. Organizations can control some forces of the external environment.
e. External forces affect organizations more in direct ways than in indirect ways.
Reducing resistance to change is an important element in successful organizational
change. Threatening the employee with job loss, reduced promotion opportunities, poor
job assignments is an example of which one of the following methods of reducing
resistance to change.
a. Coercion
b. Participation
c. Facilitation
d. Negotiation
e. co-optation
The rational decision model is characterized by
a. satisficing
b. clear factual information
c. mostly used for non-programmed decisions
d. selecting a negotiated alternative
e. strong preferences among different groups involved in the decision.
Under the Equal Pay Act, an employer can establish different wage rates on the basis of
all of the following EXCEPT
a. gender.
b. seniority.
c. productivity.
d. quality of work.
e. different shifts.
Which of the following is not a guideline for measuring organizational change?
a. measure is necessary for evaluation
b. measure only management reaction to the change.
c. measurement should be conducted over a period of time
d. compare groups that have undergone change with those that have not undergone the
change.
e. avoid reliance on quantitative measures
Business level strategy also known as _____________ because a business level strategy
helps the organization maneuver through the competitive industry environment.
a. domain navigation
b. stakeholding
c. fiduciary
d. proprietary
e. domain definition
__________ includes Argentina, Brazil, Peru and Cuba, for example.
a. Latin American Trade Association
b. GATT
c. EFTA
d. World Bank
e. EU
To stay close to customers, organizations commonly
a. use advertising to appeal to all potential customers.
b. monitor competitors’ activities to gain new market share.
c. use research to identify wants and needs of current and possible customers.
d. offer products for organizational customers as well as consumers.
e. survey employees on how customer needs and wants can be met.
Planning
a. is the process of charting a course for the organization.
b. often requires anticipating that new technologies will become available in the future.
c. involves people from different parts of the organization.
d. anticipates changing consumer demographics.
e. all of the above describe planning.
Lewin’s transition model of change includes which of the following?
a. current state
b. transition
c. desired state
d. all of the above
e. none of the above
A ____________________ team consists of knowledgeable employees who meet only
for the time it takes to eliminate a specified dilemma.
a. quality
b. work
c. self-managed
d. specialized
e. problem-solving
An advantage of the network organization is that
a. the members have control over one another.
b. it is stable design put together on a permanent basis.
c. each member can concentrate on its own specialties.
d. each member shares a common foundation in technology and methods.
e. it offers a balance between centralization and decentralization.
The formal role transmitted to the person (and acknowledged by the person) through
recruitment, socialization, culture, and education is called?
a. enacted role
b. received role
c. role sent
d. official role
e. transformational role
Top management:
a. is often called a supervisor
b. is mostly responsible for day to day activities.
c. formulates strategy
d. is a non-supervisory position.
e. is a technical specialist.
Strategic business units (SBUs) include which of the following characteristics?
a. a distinct mission
b. its own competitors
c. is considered a single business
d. can be planned for independently
e. all of the answers are correct
A dramatic rise in natural gas prices on the wholesale level demonstrates the
_________________ force in the external environment.
a. political-legal
b. social-cultural
c. technological
d. global
e. economic
As an organization evolves over time, it is more likely to use __________
departmentalization.
a. customer
b. functional
c. mixed
d. matrix
e. geographic
Which of the following theories focused on the basic functions of managing
organizations?
a. scientific management
b. classical organization theory
c. decision sciences
d. systems theory
e. contemporary models
The purpose of job redesign is to
a. reduce the number of employees doing a job in order to increase profits.
b. simplify organizational structure.
c. make job range and depth equal across levels of an organization.
d. increase employee autonomy and improve quality of work.
e. update organizational objectives.
Sometimes an organization creates multiple lines of authority and brings groups of
employees to work on specific tasks for a set time period. The term for this type of
structure is
a. product/function team.
b. matrix organization.
c. enhanced functional basis.
d. mixed departmentalization.
e. combined design.
Teams have all of the following characteristics except which one?
a. shared leadership roles
b. open-ended problem-solving meetings
c. collective products
d. specific team purpose
e. individual work products
Personal barriers to communication include
a. a receiver’s poor listening habits.
b. disorganization on the part of the sender.
c. low source credibility.
d. the receiver’s bias regarding the sender’s age, gender, or appearance.
e. all of the above.
Which of the following was not included in Fayol’s categories of organizational
activities?
a. technical
b. commercial
c. financial
d. personal
e. security
The communication process begins with
a. interaction.
b. the sender.
c. shared meaning.
d. a medium of transmission.
e. language.
A drawback of using a _________ is the lack of specific, standard performance
characteristics for comparing employees.
a. rank-order procedure
b. unstructured review
c. behavioral report
d. descriptive essay
e. graphic rating scale
Trustworthiness, integrity, and openness to change are all aspects of which one of the
following facets of emotional intelligence?
a. self awareness
b. Motivation
c. Empathy
d. social skill
e. self-regulation
The administrative decision model is characterized by
a. satisficing
b. optimizing
c. selecting the best alternative
d. selecting a negotiated alternative
e. computer modeling
Selling domestic goods to a foreign country is called __________.
a. exporting
b. licensing
c. trading company
d. countertrading
e. joint venture
An organization considering gainsharing plans must consider that such plans
a. encourage competition among groups of employees.
b. have resulted in reduced individual motivation.
c. are expensive to administer.
d. have been shown to decrease product quality.
e. can be destructive to cooperative efforts.
Which group makes up about 50 percent of the U.S. workforce?
a. white males
b. women
c. Hispanics
d. employees 55 years old and older
e. white females
International business is the performance of business activities across national
boundaries.
The exclusive purpose of a mission statement is to motivate internal organizational
members to action.
Competency-based performance requires managers to describe the purpose of the job.
Working conditions of a job are included in the job description.
The halo effect is the tendency to give more weight to early information.
Dissatisfied customers are likely to share their dissatisfaction with other potential
customers.
A need is a drive to achieve a specific outcome.
Personality Theory is a framework for determining the cause of the individual behavior.
The purpose of selecting a particular alternative (in the decision making process) is to
solve a problem in order to achieve a predetermined objective.
Enhancing profitability by increasing functionality, shortening cycle time and meeting
the needs of people who interact with the organization is called economy of time.
Job knowledge tests measure a person’s ability to do the work required.
Compare the different types of interviews an organization could use in the selection
process.
The Civil Rights Act of 1991 created the Equal Employment Opportunity Commission
(EEOC).
Classical management can be understood by examining scientific management and
classical organization theory.
Team success is more likely to occur when workers are empowered to solve problems
and make decisions, cultivate a natural sense of pride in their work, are self-managed,
and receive group-based rewards and recognition for their accomplishments.
Self-rewards are distributed by the leader for subordinates who use self-management.
Authority is the organizationally sanctioned right to make a decision.
Low morale, anger, or inadequate work tools are examples of restraining forces.
A system is a collection of parts that operate independently.
Since suppliers directly affect product quality, organizations rely on research–often
surveys–to determine supplier needs and wants.