A partnership between a domestic firm and a firm in a foreign country is considered a
__________.
a. exporting
b. licensing
c. trading companies
d. countertrading
e. joint ventures
A manager that demonstrates compassion and concern for a subordinate’s problems is
exhibiting which of the following skills?
a. analytical
b. technical
c. people
d. conceptual
e. computer
Rebecca Amos is a consultant that specializes in understanding the impact of new
digital technologies on organization. She advertises herself as working with strategic
managers to understand the technological environment. She would fit into which of the
following categories?
a. outside pressure
b. organizational development
c. people change technology
d. analysis for the top
e. internal pressure
The system of behavior, rituals, and shared meanings that distinguish a group or
organization from other similar units comprise its
a. internal environment.
b. social responsibility.
c. values.
d. culture.
e. cultural transformation.
__________ is the process of arranging stimuli in a particular network of relationships.
a. Attention
b. Retention
c. Interpretation
d. Retrieval
e. Response
A natural foods store relies on local farmers to stock its fresh produce section. In this
relationship, the farmers are
a. forces in the store’s internal environment.
b. employees.
c. competitors.
d. customers.
e. suppliers
Compared to supervisors, police officers have __________.
a. lower introversion
b. lower conscientiousness
c. higher agreeableness
d. lower emotional stability
e. lower openness to experience
In 2003 Apple computer introduced the PowerBook G4. A unique feature of the
notebook was a 17 inch monitor, significantly larger than their competitors. They were
building competitive advantage based upon:
a. quality
b. efficiency
c. customer responsiveness
d. innovativeness
e. effectiveness
Which of the following is included in Deming’s 14 points of TQM?
a. Enable employees to feel secure in their positions.
b. Encourage the frequent use of slogans and mottos to motivate the work force.
c. Use numerical quotas as goals for employees.
d. Foster competition between units and departments.
e. Base the purchase of materials and supplies on lowest price.
New members meet for the first time and assess each other capabilities and deficits.
Often at this stage a formal leader is appointed. this stage is referred to as:
a. adjourning
b. storming
c. norming
d. forming
e. performing
The most commonly agreed personality traits are referred to as which of the following?
a. The Big Personality
b. self descriptions
c. personality types
d. MBTI
e. extraversion
A type of standing plan that describes a particular sequence of activities to accomplish
an objective is known as a:
a. policy
b. procedure
c. method
d. rule
e. essential requirement
An organization that designs jobs to achieve the least division of labor would use
a. job enrichment.
b. job enlargement.
c. job specialization.
d. a team-based approach.
e. job rotation.
When interviewing, a manager asks a few standard questions, then gears the rest of the
discussion around some key information given by the candidate. Which type of
interview is this?
a. situational
b. informal
c. semistructured
d. unstructured
e. structured
Work has changed significantly during the last century. One difference in the last few
decades is that
a. decentralization has led organizations to cut back on middle managers, office staff,
and other professional employees.
b. larger numbers of white-collar workers are added as firms decentralize.
c. most jobs require less education than in the past.
d. the use of robotics has eliminated factory jobs for front-line workers.
e. restructuring has created more jobs for blue-collar and white-collar workers.
Hersey Blanchard’s Situational Theory of Leadership recommends several different
leadership styles depending on follower readiness. These leaders behaviors are directed
by either the leader or the follower. Examples of Follower Directed behaviors are
__________.
a. delegating and participating
b. delegating and telling
c. selling and telling
d. participating and selling
e. advising and selling
According to the leadership grid approach, a leader who emphasizes a balance approach
who expresses a moderate degree of concern for the results, and a moderate degree of
concern for people is characterized as ____________.
a. country club management
b. impoverished management
c. middle of the road management
d. team management
e. authority-compliance management
Julie was overwhelmed with work. John was never replaced and the department was
short-handed even before John took another job. She constantly complains of physical
ailments and acts likes she hates to come to work. I don”t understand, she used to be a
great contributor. The preceding is an example of:
a. role conflict
b. role ambiguity
c. role overload
d. role saturation
e. role reversal
According to the text there are three categories of team skills. One of these categories
generally includes creativity, decisiveness, and thinking. This category is referred to as:
a. problem solving
b. technical
c. interpersonal
d. communications
e. strategy
Del Monte initially processed vegetables for canning. Over the years, Del Monte
acquires more vegetable processing facilities, a glass jar company, and a snack food
company. According to the text, Del Monte is pursuing a strategy of:
a. concentration on a single business
b. related diversification
c. unrelated diversification
d. vertical integration
e. horizontal integration
Which management theory included bounded rationality as a limit in decision-making?
a. classical theory
b. behavioral theory
c. decision theory
d. systems theory
e. contingency theory
During this stage of group development, the group achieves agreement on a long-term
vision, develops shared values, seeks conformity, and expects member compliance. This
stage is referred to as:
a. adjourning
b. storming
c. norming
d. forming
e. performing
To determine and record the skills, abilities, and knowledge that current employees
possess, a manager would use
a. control and evaluation tools.
b. forecasts.
c. human resource inventories.
d. graphic scales.
e. action plans.
NAFTA, the North American Free Trade Agreement, is an example of which
environmental force?
a. economic
b. technological
c. global
d. social-cultural
e. political-legal
A __________ occurs when two firms combine their resources in a partnership
involving a great deal of trust.
a. strategic alliance
b. licensing
c. countertrading
d. direct ownership
e. joint venture
The Gilbreth’s main contribution was which of the following?
a. specialization
b. management
c. motivation
d. Gannt charts
e. motion studies
Craftsmanship
a. requires minimal job skills..
b. produces high-quality products.
c. offers time savings in production.
d. results in maximum output.
e. is cost effective.
Systematic planning occurs at three levels, they are:
a. corporate, business, and unit planning.
b. corporate, factional, and business planning
c. corporate, business, and representational planning.
d. corporate, business, and functional planning.
e. corporate, business, and goal planning
Conflict management requires an understanding of two factors: (1) whether you have
conflicting or common interests with your adversary, and (2) your stake in the
relationship with your adversary. When your stake in the relationship is in the middle
ground and you have neither conflicting interests nor truly common interests with your
adversary, the recommended strategy is ____________?
a. Avoidance
b. Collaboration
c. Compromise
d. Accommodation
e. Competition
Managers often change the description and behaviors of their formal role to better fit
their personality, beliefs, values, or instincts of what appears appropriate to each
individual manager. This role transformation is called the:
a. enacted role
b. received role
c. role sent
d. official role
e. transformational role
In Lewin’s model of change the first step is to:
a. implement
b. unfreeze
c. change
d. refreeze
e. written report
_________ decisions involve the commitment of present funds in exchange for future
funds.
a. Resource
b. Capital
c. Finance
d. Investment
e. Venture
An evaluation tool organized like a grid, with performance qualities and employee
characteristics on one dimension and a measurement continuum on another dimension,
is a
a. rating description.
b. employee survey.
c. rating graph.
d. rank-order scale.
e. graphic rating scale.
Which of the following protects employees from religious discrimination?
a. OSHA
b. the Civil Rights Act of 1964
c. Environmental Protection Act
d. Consumer Bill of Rights
e. ADA
Which of the following is not related to equity theory?
a. expectancy
b. fairness
c. equilibrium
d. comparison of outcomes to inputs
e. reference ratio
Quality planning addresses the in-process and finished product quality.
Strategy serves to obtain a match between the firm’s external environment and internal
capabilities.
Social learning theory occurs through the observation of other people’s experiences and
our own cognitive abilities.
Customs and cultures govern the inspection and licensing of imports.
Intuitive decision-making is often referred to as “following your gut”.
An important part of the planning process is setting objectives. Identify, and give an
example of three different types of measurable objectives.
Identify and describe each of the four stages of group development discussed in the
text.
Organizations generally assign human resource personnel to write job descriptions so
that objectivity is assured.
It is the employees’ values that create mental images of the future in the minds of the
leaders.
Firms with quality products are unaffected by economic downturns.
Concurrent control is implemented primarily by the supervisory activities of managers.
The basic premise of a Pareto chart is that only a few causes account for most problems.
Compare the job description and the job specification.
Leader-member exchange (LMX) theory explains effective leadership in relation to the
role-making process that occurs between the leaders and followers.
A mission statement answers the question “What is the purpose of the organization”?
The authors describe three unique periods of economic development in the United
States over the past two hundred years. Describe each of these periods beginning in the
1830 with the agrarian economy. What technological advances created a shift to each of
the next economic periods?
Organizational change creates the uniqueness of an organization.
Partnerships between a domestic firm and a firm in a foreign country are called joint
ventures.
Customer departmentalization is often used when an organization’s customers are very
diverse.
The internal environment of an organization includes those factors that affect it directly,
while the external environment includes those factors that affect it indirectly.