Several studies have shown that if pay depends on performance, employees
a. receive more satisfaction from the work itself.
b. produce a greater quality and quantity of work.
c. perform more work but quality declines.
d. value pay more than the work itself.
e. produce less quantity but with higher quality.
A low inventory turnover could indicate
a. imbalance within the industry and market.
b. an overinvestment in inventory.
c. a low inventory balance in relation to sales.
d. overinvestment in assets other than inventory.
e. inability to meet product demand.
The authors define a problem as:
a. an event that has some degree of uncertainty.
b. realization that a gap exits between the current situation and a desired situation.
c. any time there is a disagreement among two or more people.
d. always related to profitability.
e. all problems represent for increasing profits.
Forming trading alliances with companies in other countries is an example of which
one of the following aspects of the external environment?
a. sociocultural
b. technological
c. economic
d. political
e. competitive
Service organizations control performance principally through
a. employee selection.
b. quantitative standards.
c. close supervision.
d. employee review.
e. employee training.
According to the authors, the decision by William Davidson to build the new V-ROD
motorcycle, which presented a dramatic departure from their traditional design, was an
example of a _________ decision.
a. analytical
b. administrative
c. political
d. irrational
e. completely reactive
In the Person-Environment Fit and Work Behavior model, what component is found
within the environment?
a. task performance
b. self-concept
c. citizenship behavior
d. attitude
e. organization
Evaluating an employee’s performance is problematic because problems of __________
can be difficult to overcome.
a. discomfort
b. procrastination
c. legality
d. job-relevancy
e. bias
In selecting a communication medium, a manager would consider all of the following
EXCEPT
a. purpose of the message.
b. cost.
c. the extent to which interaction is needed.
d. the receiver’s capabilities.
e. the noise present in the medium.
General Motors competes worldwide. As GM discovered their competitors were
increasingly building better vehicles yearly. GM customers also noticed and many left
GM for competitors like Toyota and Lexis. Global competition is complex and
illustrates the need for greater planning. The preceding is an example of which of the
following reasons for greater planning?
a. new markets
b. greater customer diversity
c. demand for quality
d. necessity to lower costs
e. recognition of greater competition
John knows what he is expected to behave and act in a certain manner because of the
clear information transmitted to the him either in writing, through the organization’s
culture, or some combination of the two. This formal transmittal of information is
called the _________.
a. enacted role
b. received role
c. sent role
d. official role
e. transformational role
Managers taking a reactive approach to the management environment try to
a. control external forces as much as possible.
b. maintain control of the internal environment to minimize change.
c. be ready to act quickly when environmental forces change.
d. make sure their firms operate in environments with little complexity.
e. reduce environmental change with good planning.
If an organization chooses the strategy most compatible to its current structure, the
organization is most likely to become
a. a collection of departments pursuing independent goals.
b. more limited in its efforts toward innovation.
c. a more unified organization with a common goal.
d. more responsive to environmental changes.
e. more innovative in enabling employees to do their work.
The following decision making situation is often reported as a classic example of
groupthink.
a. President Clinton’s decision to invade Mogadishu.
b. President Bush’s decision to free Kuwait from Iraqi domination.
c. Microsoft’s decision to introduce the Windows format.
d. Wal-Mart’s decision to buy merchandise from China.
e. The Kennedy administration’s decision 1961 “bay of pigs” invasion of Cuba.
An experienced responsibility for outcomes of the work is derived from which of the
following job characteristics?
a. autonomy
b. feedback
c. task significance
d. task identity
e. meaningfulness
The theory of leadership, based on expectancy theory, where the leader’s role is to
engage in behaviors and allocate resources that help subordinates reach personal and
organizational goals is called the ___________.
a. situational leadership theory
b. contingency theory of leadership
c. path goal theory of leadership
d. trait theory of leadership
e. leader-member exchange theory
Entering the global market through a series of complex bartering agreements is
__________.
a. strategic alliance
b. licensing
c. countertrading
d. direct ownership
e. joint venture
Follett thought that __________ was a natural consequence of human interactions.
a. cooperation
b. conflict
c. effectiveness
d. management
e. group interaction
Criticisms of planning include:
a. planning is pointless because of government regulations in all industries.
b. managers can”t predict competitive actions.
c. managers do not have the intellectual ability to plan business cycles.
d. bankers control industry not managers.
e. successful businesses seldom plan.
_________ is the overall meaning or interpretation of actions, behaviors, formal
communications, and decisions of an organization’s decision makers.
a. strategic intent
b. strategic thinking
c. strategic planning
d. strategic vision
e. strategic purpose
The United States spends about ________ percent of the gross national product on
health care.
a. 10
b. 15
c. 25
d. 35
e. 45
Interpersonal communication is the fundamental building block of organizational
communication because it
a. helps people develop and maintain relationships.
b. is the most cost-effective form of communication.
c. encourages the use of informal communication channels.
d. prevents misunderstandings between sender and receiver.
e. requires no special training on the part of managers or subordinates.
Power is defined as ________.
a. based on the position that you hold with the organization.
b. based on your experience.
c. granted to you through certification by the Management Institute of America.
d. subordinates willingness to follow your requests
e. subordinates lack of knowledge.
Which of the following is true of an organization that has empowered employees?
a. Employees responsible for a task have the authority to make decisions without
consulting a supervisor.
b. Employees who perform hands-on production or service activities have all
decision-making responsibility in the organization.
c. The managers share the authority and responsibility to take action.
d. Efficient procedures enable employees to obtain a manager’s approval before taking
action to solve problems.
e. The line of authority is shortened as top-level executives communicate directly with
front-line employees.
The rank-order procedure would work best when evaluating
a. a small group of employees.
b. a large group of subordinates.
c. employees who perform different jobs.
d. recently hired employees
e. employees whose job performance has been similar in the past.
Which of the following is considered to be the richest medium of communication?
a. Letter
b. instant messaging
c. face-to-face
d. Touch
e. Telephone
Cognitive dissonance is reduced by:
a. seeking information that supports the decision.
b. asking someone else to make a new decision.
c. asking your boss to make the decision.
d. referring the decision to a consultant
e. remaking the decision in a group format.
An increase in the number of women graduating from college would be considered part
of which environmental force?
a. technological
b. social-cultural
c. political-legal
d. economic
e. social responsibility and ethics
Which of the following situations would be considered an economic force in an
organization’s external environment?
a. the increasing median age of U.S. workers
b. a drop in product prices by a competitor
c. a foreign company’s entry into the same market
d. the government’s adoption of stricter product safety standards
e. a drop in the country’s unemployment rate
One type of sexual harassment, called the tangible job benefit, occurs when
a. an employee’s career is affected directly by a supervisor’s unwelcome sexual
advances.
b. an employee asks an employee of the opposite sex to go out.
c. an employee’s peer makes unwelcome sexual requests or advances.
d. two employees in the same organization have a sexual relationship.
e. a supervisor receives unwelcome sexual advances from a subordinate.
In the future, technological innovation is likely to expand because
a. it always has a positive impact on business activities.
b. it is fast and inexpensive for organizations to adopt.
c. it provides ways for organizations to meet consumer needs.
d. the process of taking it from research to final use is simple and direct.
e. it is one force in the external environment that organizations can control.
The document that describes an organization’s financial condition at a specified point in
time is the
a. income statement.
b. cash flow sheet.
c. financial account.
d. balance sheet.
e. profit and loss statement.
Scientists who thought there was more than one way to practice management were
labeled which of the following?
a. situational theorists
b. specialization theorists
c. classical scientists
d. management scientists
e. universal theorists
___________ refers to how much an employee’s job influences others inside the
organization or forces in the external environment.
a. Task significance
b. Task identity
c. Discretion
d. Meaningfulness
e. Autonomy
Control requires making changes to specifications to match performance.
In an organic organization, positive relationships between employees are as important
as positive relationships between employees and their supervisor.
Role ambiguity is defined as unclear role requirements.
Functional strategies create value by supporting competitive strategies.
From it’s inception Wal-Mart created a new business model to compete in the retail
discount industry.
The American with Disabilities Act to make all accommodations for future employees
with disabilities.
The two dimensions of the Leadership Grid are: concern for people and concern for
results.
The strategic planning process consists of five steps. Identify each of these five steps
and describe what occurs at each of the fives steps.
Discuss the issue of substance abuse in the workplace. Address the reasons for
organizations to give drug tests, the arguments against drug tests, and the components
of a drug abuse policy.
Any product anywhere has to compete with any product made anywhere else.
A structure in which jobs are organized according to organizational functions is
considered functional departmentalization.
The entrepreneurial role seeks to improve the functioning of the department or unit of
the organization.
The situation is the context in which leadership occurs.
The first step in listening is to close out other distractions.
During feedback, the receiver becomes the source of a message directed back to the
original sender.