Music companies saw CD sales drop after computer users began downloading songs
from the Internet. This situation mainly shows the influence of which force in the
external environment?
a. economic
b. technological
c. social-cultural
d. political-legal
e. global
The theory of leadership that describes effective leadership in terms of a match between
the leader’s personality, recognizing that a leader’s views are not likely to change, and
condition in the work environment is called the ___________.
a. situational leadership theory
b. contingency theory of leadership
c. path goal theory of leadership
d. trait theory of leadership
e. leader-member exchange theory
The ratio of net income before interest and taxes to interest expense is a commonly used
measure of
a. profitability.
b. liquidity.
c. turnover.
d. accounts receivable.
e. solvency.
An employee whose job contributes directly to achieving the organization’s goals is
categorized as being
a. in a line position.
b. on a problem-solving team.
c. in a staff position.
d. empowered.
e. part of a quality circle.
An applicant who wants to know what a specific job entails would want to read the job
a. analysis.
b. specification.
c. information format.
d. chart.
e. description.
In Leader-Member Exchange Theory of Leadership a high exchange relationship is
defined by:
a. the allocation of discretionary rewards such as support, travel, new computer in
exchange for compliance.
b. that compliance with a leader’s request is a professional expectation.
c. rules and procedures to insure compliance.
d. the expectation that the subordinate will comply under penalty of law.
e. compliance to a leader’s request is a universal imperative.
Managers need to reduce uncertainty about the future. In order to be better able to
predict the future, managers use:
a. standing plans
b. single-use plans
c. product valuation
d. forecasting
e. action plans
The design group consisted of Peter, Mary, Ann, and Jeff plus Mr. McCarthy, the
manager of Creative Support Services. In the process of deciding between two designs,
Peter and Mary believed that the design one might offend some people but Jeff and Mr.
McCarthy strongly indicated their support for design one over design two. Next, Mr.
McCarthy pointed out all the positive features of design one and indicted design two
was stale. A vote was taken and it was unanimous for design one. In the end the product
was launched but demand was never as high as anticipated, many industry observers
believed that the design was offensive. This decision-making situation is an example of:
a. empowerment
b. groupthink
c. corporate governance
d. politics
e. distributive justice
Which of the following employees would be least likely to use flextime?
a. data entry clerk
b. college professor
c. bus driver
d. web page designer
e. house painter
A virtual team refers to the collaborative activities of several people, working together
on computer networks, using common software and sharing common data.
Which of the following applies to only the Nominal Group Technique (NGT).
a. no face-to-face interaction, uses questionnaires.
b. no verbal interaction, a third party staff summarizes information.
c. intent is to develop a group consensus
d. staff members summarize member responses to yield a group consensus and
distribute the consensus to the group.
e. participants meet face to face but are not allowed to communicate verbally.
Which of the following is called to deal with all types of pollution?
a. OSHA
b. the Civil Rights Act of 1964
c. Environmental Protection Act
d. Consumer Bill of Rights
e. ADA
The job design approach that reduces boredom most effectively is the use of
a. job rotation.
b. teams.
c. job enlargement.
d. job specialization.
e. job enrichment.
Which of the following is a characteristic of quality circles?
a. A team of employees discusses a problem brought to their attention by their manager.
b. Employees participate on a voluntary basis.
c. Outside consultants are the most qualified to offer expert opinions.
d. The larger the number of participants, the better the outcome will be.
e. Moderators are chosen from management.
The Equal Employment Opportunity Commission (EEOC) was created by
a. Title VII of the Civil Rights Act of 1964.
b. Equal Pay Act of 1963.
c. Civil Rights Act of 1991.
d. Equal Employment Opportunity Act of 1972.
e. Anti-Discrimination Act of 1967.
A major food manufacturer has different departments for its frozen desserts, breads, deli
meats, and salty snacks. This organization has used __________ as a basis to group
jobs.
a. functions
b. customers
c. products
d. markets
e. expertises
__________ is the cognitive process of attention and selection, interpretation, retention,
retrieval and response.
a. Personality
b. Attitude
c. Perception
d. MBTI
e. Thinking
The purpose of job analysis is to
a. decide how many tasks are needed to accomplish an organization’s goals.
b. provide an objective description of a specific job.
c. determine how to produce quality products through existing jobs.
d. evaluate how well an employee is performing a certain job.
e. identify the one best way to design work for maximum output.
Classical organization theory focused on which of the following?
a. top-level management
b. middle-management
c. line supervisors
d. control
e. scientific management
A manager who bargains with other managers to obtain advantages for her team is
performing which decisional role?
a. figurehead
b. negotiator
c. disturbance handler
d. resource allocator
e. entrepreneurial
Unlike written or nonverbal communication, only oral communication allows the use of
_____ to help convey meaning.
a. words
b. gestures
c. tone of voice
d. interaction
e. emotion
Jon Peters is responsible for managing the fifteen workers in a sub assembly area of the
plant. He is the only person to supervise their work. He would be classified as a:
a. top management
b. middle management
c. first-line management
d. senior leader
e. team captain
Refers to who benefits from the web site.
a. supportive
b. formative
c. richness
d. reach
e. affiliation.
Which of the following is an example of a primary activity in the value chain?
a. infrastructure
b. human resources
c. technology
d. manufacturing
e. purchasing
Observing the behavior that people use in the successful completion of their work
occurs in which of the following stages of Bandura’s Social Learning Model?
a. attention
b. retention
c. reproduction
d. motivation
e. role modeling
A clothing chain sends notices to all its stores explaining the employee discount
program. This example illustrates
a. an informal communication channel.
b. downward communication.
c. horizontal communication.
d. organizational hierarchy.
e. upward communication.
A leading consumer products firm sends representatives to interview senior business
majors at a university with a majority of African American students. This firm is
practicing
a. civil rights.
b. regulatory anti-discrimination.
c. reverse discrimination.
d. equal rights.
e. affirmative action.
Hersey Blanchard’s Situational Theory of Leadership recommends several different
leadership styles depending on follower readiness. When a follower has moderate
readiness as characterized by being unable but willing or confident, the recommend
leadership style is called ____________.
a. Delegating
b. Participating
c. Selling
d. Telling
e. Advising
An intervention technique used by management to encourage greater involvement and
participation of an employee in some or all aspects of the organization is called?
a. team building
b. empowerment
c. survey feedback
d. organizational development
e. change management
An advantage of functional departmentalization is that it
a. offers flexibility in a dynamic environment.
b. enables firm control over operations.
c. discourages specialization.
d. fosters communication throughout the organization.
e. establishes a clear chain of command.
Which of the following primary skills is most likely to be used by middle management?
a. analytical, decision making, people
b. technical, decision making, people
c. decision making, analytical, conceptual, people
d. conceptual, computer
e. computer only
With Voice Over Internet Protocol employees can use their computers to make calls.
What is leadership? Based on the material in chapter 13, describe the concept of
leadership using the terms leader, follower, and situation.
The administrative decision model is most appropriate for a complex decision with
limited information.
A self regulating thermostat is a good example of feedback control.
The Gross Domestic Product (GPD) is a measure of only products produced using
union labor.
Some examples of intrinsic rewards are the work itself, jobs with greater autonomy,
creative expression, and stock ownership.
Job specialization, an underlying principle of Frederick Taylor’s studies and the
scientific management movement, is still used by many organizations.
Avoidance, compromise, and competition are some of the strategies used to manage
conflict resolution.
A heuristic is a method of allocating dollars to research projects.
An organization using customer departmentalization groups jobs based on defined
regions or territories.
Discuss the contingencies labeled in contingency theory.
A manager who wants to have “open communication” would be sure to interact with
employees on a day-to-day basis.
The sources of a change strategy rest on its ability to be adapted to changing
circumstances in a timely manner.
Nonrandom variation is often referred to as the “normal” variation of a system.
Role modeling often deters cultural change in organizations.
The intent of the first Civil Rights Act in 1964 was to prohibit employment
discrimination on the basis of person’s race, color, religion, sex, or national origin.
An example of an indirect global force in the external environment would be when
privately-owned businesses emerged in countries that formerly maintained government
ownership.