The process of identifying and making public outcomes that you want to attain is a
primary component of which one of the following motivation theories?
a. operant conditioning
b. expectancy theory
c. equity theory
d. goal setting theory
e. social learning theory
A number of factors can influence the decision making process, for example a lack of
consistency or harmony among an individual’s various attitudes, beliefs, and intentions
after a decision is made is called _________.
a. individual values
b. personality
c. risk tolerance
d. cognitive dissonance
e. level of management
___________ are specific, prescribed means that are developed to achieve objectives.
a. Creating mission statements
b. Forecasting
c. Designing planning charts
d. Action plans
e. Satisficing
___________ are defined as the future states or conditions that contribute to the
fulfillment of the organization’s mission.
a. Creating mission statements
b. Forecasting
c. Goals
d. Action plans
e. Budgeting
Mary is planning her upcoming sales calls with her sales manager. She hates all the
planning and fine-tuning with her boss. Yet she knows that she need to meet each
month’s sales quota for her to be eligible for the top sales award of a trip to Hawaii. In
VIE theory, the link between the first order outcome and the second order outcome is
called a (an) ____________.
a. motivation
b. effort to performance expectancy
c. performance to outcome expectancy
d. valence
e. instrumentality
People skills are most important for a:
a. supervisor
b. first-line manager
c. middle manager
d. top manager
e. all of the above
Control of cash requires considering alternative sources of ____________during
inventory buildup and alternative sources of ____________ during inventory depletion.
a. investment opportunities; financing
b. short-term financing; short-run investments
c. expenses; income
d. long-term financing; long-term investments
e. cash flow; capital budgeting
Which of the following would typically be a staff position in an organization?
a. chief executive officer
b. director of operations
c. vice president of marketing
d. vice president for legal affairs
e. director of sales
John Murphy works for a large bank in downtown Chicago. John has told many people
in his department how much he respects his boss’s knowledge and management
acumen. Based on the preceding scenario, John’s boss is most likely to rely on which
base of power to influence John’s work-related behavior?
a. Reward
b. Coercive
c. Expert
d. Referent
e. Information
An organization’s ad for a manager states that it is “an equal opportunity employer.”
This means that the organization
a. considers all respondents to have an equal chance to get the job.
b. requires job candidates and employees to have the same education and experience.
c. tries to treat applicants and employees in a fair and unbiased manner.
d. is a member of the Equal Employment Opportunity Commission.
e. uses an affirmative action program.
Job enlargement succeeds in increasing satisfaction if
a. any new tasks can be performed easily and quickly.
b. job range stays the same.
c. employees are moved to jobs that challenge them.
d. workers find the added tasks interesting.
e. employees can perform the new tasks without additional training.
Jung believed that the ___________ dimension represents our preference for one source
of personal energy over the other.
a. introvert-extrovert
b. sensing-intuiting
c. thinking-feeling
d. judgment-perception
e. sensation-feeling
Which type of interview would be used by a human resources manager who wants to be
able to compare answers given by all applicants?
a. formal
b. written
c. unstructured
d. structured
e. situational
New members meet for the first time and assess each other capabilities and deficits.
Often at this stage a formal leader is appointed.
a. adjourning
b. storming
c. norming
d. forming
e. performing
Which of the following happens when employees only listen to what they believe is
true?
a. frame of reference
b. message distortion
c. selective perception
d. source credibility
e. resistance to change
Mary is planning her upcoming sales calls with her sales manager. She is reminded that
the reward for all her hard work, if successful, is a brand new car. She really values this
reward and believes that it will influence her behavior. In VIE theory, the value of the
outcome to her is known as a ____________.
a. motivation
b. effort to performance expectancy
c. performance to outcome expectancy
d. valence
e. instrumentality
The growth in employee benefits during the last century resulted primarily from
a. pressure from labor unions.
b. employers’ social responsibility programs.
c. state regulation.
d. employees’ increasing need for benefits and services.
e. declining wages and salaries.
Preliminary screening interviews are used to
a. limit the applicant pool to qualified candidates only.
b. give current employees a chance to complete applications.
c. determine what type of person is needed for the open position.
d. identify the top candidates for the job.
e. find out which applicants are most interested in the job.
An organization that gives all decision making power to top managers uses
a. concurrence.
b. consolidation.
c. decentralization.
d. retention.
e. centralization.
A manager lists employees from top performers to lowest performers when using a
a. structured evaluation.
b. relative value hierarchy.
c. descriptive essay.
d. rank-order procedure.
e. graphic rating scale.
John Murphy works for a large bank in downtown Chicago. He likes his job but with a
family of five to support and three kids in college, he needed to make as much money
as possible. Based on the preceding scenario, John’s boss is most likely to rely on which
base of power to influence John’s work-related behavior?
a. Reward
b. Coercive
c. Expert
d. Referent
e. Information
Conceptual skills include:
a. the use of specific knowledge, techniques, and resources.
b. the ability to analyze, or diagnose problems, and develop solutions.
c. selecting a course of action from among a number of alternatives.
d. using the digital technologies including the Internet complete corporate business.
e. the ability to see the big picture and see interrelationships among organizational
elements.
_____________ is a medium’s capacity to convey data.
a. Media richness
b. Channel capacity
c. Transmission quality
d. Communication capability
e. Channel size
The ability of an organization to meet its long-term obligations is called
a. solvency.
b. stability.
c. liquidity.
d. equity.
e. profitability.
Which of the following skills are equally important at all levels of management?
a. communication and computer
b. analytical
c. decision making
d. people
e. technical
A stretch target is
a. a new exercise to do at your desk.
b. a push approach to prodding employees
c. represent difficult goals that require above average effort to achieve.
d. general goal
e. general objective
An objective that is measured in terms of the ratio of inputs to outputs is called
________ objective.
a. profitability
b. marketing
c. productivity
d. physical and financial
e. quality
According to the leadership grid approach, a leader who emphasizes a low degree of
concern for the results, and a low degree of concern for people is characterized as
____________.
a. country club management
b. impoverished management
c. middle of the road management
d. team management
e. authority-compliance management
One weakness of scientific management is
a. low employee morale.
b. scheduling irregularity.
c. control by workers.
d. higher than average production costs.
e. use of unskilled workers.
A job with a high degree of ____________ enables employees to be considerably
independent, with the power to schedule their work and decide how best to do it.
a. task significance
b. achievement
c. task identity
d. autonomy
e. skill variety
The __________ of a selection test indicates how well a test score predicts job success.
a. reliability
b. accuracy
c. flexibility
d. validity
e. objectivity
When one internal stakeholder presses the organization for efficiency and another
internal stakeholder presses the organization for quality, this situation is called:
a. satisficing
b. conflicting objectives
c. bounded rationality
d. variable budgeting
e. flexible budgeting
An organization conducting a communication audit would use all of the following
methods EXCEPT
a. purchase the standardized corporate audit form.
b. conduct surveys of workers.
c. interview managers and subordinates.
d. observe day-to-day operations.
e. review formal and informal reports.
The term used to describe a method, technique, or means of change that improves an
individual, group, organization, or all of the preceding is called:
a. empowerment
b. team building
c. unfreezing
d. intervention
e. refreezing
A number of factors can influence the decision making process, for example enduring
psychological characteristics of an individual that can effect an individual’s choice
among alternatives is called _________.
a. individual values
b. personality
c. risk tolerance
d. cognitive dissonance
e. level of management
Management is a process, a discipline, a person, and a career.
According to the LMX theory, a high exchange relationship is based on rules and
procedures whereas a low exchange relationship involves the allocation by the leader of
more discretionary rewards in exchange for compliance from the subordinate.
The most accurate way to evaluate an employee’s performance is by using only
objective measurements, such as number of units produced, cost of completing a unit,
and time to finish a unit.
Cycle time is an automobile manufacturing term that refers to the shift of production
from producing cars and trucks to producing motorcycles.
The process of seeking out opportunities for success is known as opportunity building.
Preliminary control of human resources is achieved through the selection and placement
of employees.
A high accounts receivable turnover calls for corrective action so that the organization
can meet its financial obligations.
According to Lester Thurow, the world is divided into three dominant trading blocs:
NAFTA, EEC, and Pacific Rim countries.
A disadvantage of decentralization is that delegating responsibilities requires more
planning and reporting procedures than does centralization.
Planning is critical at all levels in an organization.
Implementing the plan is the first step in the planning process.
What is the major contribution of classical management?
Conceptual decision makers are contemplative and structure the decision situation as a
mental model.
The Hawthorne studies pointed out that employees were motivated by more than just
money.
Describe personality types, the dimensions from the text. Include a discussion on how
personality types are used.
According to Frederick Herzberg, a human being’s primary needs are growth,
relatedness, and existence.