Judy Smith is a superintendent at a large insurance company and in her daily work must
make many decisions daily. It has been noted by her superiors that, while she is
outwardly shy, she is also very conscientious and often makes decisions that benefit
others rather than her. In this example, the most important factor influencing the
decision maker is:
a. the situation
b. personality
c. an interaction between the situation and personality
d. the organization
e. first line supervisors.
Directing is the primary function of the
a. human resource manager.
b. first-line supervisor.
c. top-level executive.
d. front-line worker.
e. quality control expert.
Conceptual skills are most important for a:
a. lower level specialist
b. first-line manager
c. middle manager
d. top manager
e. non-supervisory level
Which one of the following is not an example of a stakeholder?
a. customer
b. employee
c. competitor
d. supplier
e. community
The stage of economic activity that includes the use of digital technologies and
computers is called:
a. knowledge economy
b. industrial economy
c. agrarian economy
d. post-digital economy
e. terabyte economy
The rate at which new users can adapt new technology is influenced by which of the
following?
a. compatibility
b. complexity
c. divisibility
d. communicability
e. all of the above
Management is the process of achieving organizational goals and objectives through the
efforts and contributions of other people.
Teams engender greater member commitment and acceptance of ideas.
Identify the underlying assumption of each of the five approaches to job
design/redesign.
Organizations can encourage ethical behavior by having a Code of Good Behavior as
part of the new employee handbook.
According to Walter Shewhart, the three elements of the control process are
specification, production, and inspection.
The framework of jobs, departments and divisions is considered organizational
structure.
An informal group arises when two or more people engage in voluntary collective
activity for a common purpose.
A method reducing cognitive dissonance is to seek information that supports the
wisdom of your decision.
Departmentalization can be done by function, customer, product or geography.
Since the Americans with Disabilities Act of 1990 was enacted, unemployment among
disabled people has dropped from 70 percent to around 20 percent.
Decision makers vary greatly in their willingness to take risks – their risk tolerance.
Flextime has been shown to result in benefits such as increased productivity and
decreased labor costs.
One advantage of the ranking method of evaluation, is that ratees are often evenly
distributed across the spectrum of rank-order.
Jung believed that the introvert/extrovert dimension represents our preference for one
source of personal energy over the other.
Decision making is always done in the context of goals and objectives.
Task structure is a form of control that limits the variability of technology.
The current ratio is a strict measure of liquidity that excludes inventories from the list of
an organization’s assets.
A multinational company is an organization conducting business in two or more
countries.