Management:
a. is a new phenomenon.
b. was invented in 1920.
c. was first developed Frederick W. Taylor to help organize steel production.
d. practice can be traced back to ancient civilizations.
e. is only useful in large organizations.
The view that communication is critical to organizational excellence dates back to
Chester Barnard’s The Functions of the Executive, published in the
a. 1930s.
b. 1940s.
c. 1950s.
d. 1960s.
e. 1980s.
The mechanistic model of organizational design proves most effective in
_______________ environments.
a. dynamic
b. stable
c. turbulent
d. technical
e. complex
Hersey Blanchard’s Situational Theory of Leadership recommends several different
leadership styles depending on follower readiness. When a follower has moderate
readiness as characterized by being able but unwilling or insecure, the recommend
leadership style is called ____________.
a. Delegating
b. Participating
c. Selling
d. Telling
e. Advising
Concurrent control is implemented primarily by
a. supervisory activities of managers.
b. observation of employees directly involved in operations.
c. executive direction.
d. formal employee performance reviews.
e. analysis by work teams.
Unlike substitutes for leadership, a neutralizer limits the effectiveness of leadership.
Which one of the following is a neutralizer of leadership?
a. experienced workers
b. goal commitment influences behavior.
c. cohesive work groups or teams.
d. highly satisfying job.
e. union agreement.
Which trade organization was established to provide oil-producing nations control over
prices?
a. Latin American Trade Association
b. GATT
c. OPEC
d. World Bank
e. EU
Organizing:
a. precedes all other management activities
b. is the sequencing of tasks, and assigning responsibility
c. involves influencing and motivating others
d. determines if actual performance means standards.
e. develops goals, objectives, plans, and strategies.
Which of the following is a form of direct financial compensation?
a. uniforms
b. training program
c. reimbursement for business expense
d. sales commission
e. dental insurance
Since it must approve medicines sold in the United States, the Food and Drug
Administration is part of the ____________________environment.
a. political-legal
b. social-cultural
c. economic
d. technological
e. ethical
Organizations institute ____________ programs to address employees’ needs for
responsibility, growth, and recognition.
a. job rotation
b. job characteristics
c. job enlargement
d. job enrichment
e. job motivation
The statistic that is the most common point in a group of data is called the
a. mode.
b. median.
c. medium.
d. middle.
e. mean.
Autonomy, involvement, feedback, self-development, recognition, and financial
security are
a. benefits offered by a subculture.
b. social processes of an organization.
c. values important to employees.
d. areas of social responsibility.
e. values that are the most stable and enduring.
__________ departmentalization is the most common form used by organizations with
operations dispersed throughout the world.
a. Mixed
b. Geographic
c. Customer
d. Matrix
e. Functional
Analytical skills include:
a. the use of specific knowledge, techniques, and resources.
b. the ability to analyze, or diagnose problems, and develop solutions.
c. selecting a course of action from among a number of alternatives.
d. using the digital technologies including the Internet complete corporate business.
e. the ability to see the big picture and see interrelationship.
According to Deming, when an organization routinely inspects 100 percent of its
products, it
a. acknowledges that the production process doesn”t have the capability to meet
specifications.
b. achieves total quality by identifying all deviations from specifications.
c. enables workers to find improvements in the production process and to initiate
change.
d. can avoid the expense and time required to take corrective action.
e. ensures that products consistently exceed performance specifications.
At the time a decision maker established decision criteria, resources consumed by the
decision must also be taken into consideration. The severity of the problem may impact
resources required to achieve an acceptable solution.. An aspect of resource utilization
that reflects the seriousness of the problem’s effect is referred to as:
a. urgency
b. impact
c. growth tendency
d. importance
e. cost
During the _________ process, an organization considers finances and environmental
conditions as it decides which applicant on the list would best meet the criteria for an
available position.
a. forecasting
b. identification
c. designation
d. selection
e. choosing
The __________ includes the gross national product and the standard of living ratio?
a. cultural environment
b. social environment
c. economic environment
d. political-legal environment
e. technological environment
Converting a message into symbols that represent ideas is called
a. encoding.
b. processing.
c. translating.
d. coding.
e. conceptualizing.
A predisposition to evaluate ourselves in positive or negative terms is considered which
of the following?
a. self-concept
b. self-esteem
c. self-efficacy
d. self-monitoring
e. self-evaluation
An organization designing or redesigning jobs through _______ faces drawbacks.
Resistance must be overcome, and it may be costly and time-consuming before any
benefits are seen.
a. job enlargement
b. job rotation
c. job enrichment
d. job specializations
e. teams
An organization’s inability to develop quality products in a timely manner is a clear
symptom of problems with its
a. employees.
b. culture.
c. authority.
d. commitment.
e. structure.
In the 1971 Griggs v. Duke Power Company case, the U.S. Supreme Court issued a
landmark ruling about the use of tests. In effect, the ruling stated that
a. education requirements and tests cannot be used to determine employee promotion.
b. requirements for employees’ education and test scores must be shown to be related to
successful job performance.
c. organizations can test external job candidates but not current employees.
d. organizations must clearly define education and test scores required for hiring and
promotion.
e. organizations can test current employees only to obtain data on their training,
development, or counseling needs.
Controlling:
a. precedes all other management activities
b. is the sequencing of tasks, and assigning responsibility
c. involves influencing and motivating others
d. determines if actual performance means standards.
e. includes all of the above
A human resources manager sent the other departmental managers a notice of an
upcoming technology training session. This action shows ______________
communication.
a. upward
b. peer
c. downward
d. horizontal
e. level
Assumes that people are lazy, unmotivated , needing structure, and direction by
managers for purposeful goal attainment.
a. Alderfer’s ERG theory
b. McClelland’s Learned Needs Theory
c. McGregor’s Theory Y
d. McGregor’s Theory X
e. Herzberg’s Two factor Model
An objective that is measured in terms of an organization’s capacity to acquire resources
is called a ________ objective.
a. profitability
b. marketing
c. productivity
d. physical and financial
e. quality
Leading:
a. precedes all other management activities
b. is the sequencing of tasks, and assigning responsibility
c. involves influencing and motivating others
d. determines if actual performance means standards.
e. includes all of the above
Which technology is a protected website organizations use to share internal
information?
a. VoIPs
b. blogs
c. wireless networks
d. intranets
e. group shareware
Complexity often slows down the rate at which new technology can be adopted.
Employers can be held liable for sexual harassment in the workplace only when they
are aware that it is happening.
Planning is a valuable tool in adapting to change.
To be effective, a performance evaluation system must be acceptable to both the person
rating an employee and the employee being rated.
Describe the difference between strategic, tactical, and operational planning.
The behavior system, rituals, and shared values of an organization make up its culture.
Describe the international organizations that exist solely to facilitate world trade.
Consumers have their own bill of rights that includes the right to a fair price.
The goal of affirmative action is fair employment.
J.M Juran notes that failure to pay attention to quality can mean lost sales to
competitors.
Storytelling can build commitment in an organization.
Job rotation is often a remedy for boredom.
Organization structure should focus on control and consistency in the long term.
Restructuring decreases costs by reducing the number of workers required to run the
organization.
The spokesman role represents the organization to people both inside and outside the
organization.
According to Douglas McGregor, worker behavior is often a product of managerial
assumptions, attitudes, and behavior toward the worker.
As defined by German sociologist Max Weber, a bureaucracy shares characteristics
with the mechanistic model of organizational design.
The payback method of capital control is widely used because it provides a
measurement of profitability.
Job enrichment often positively impacts the job requirements.
People have a tendency to resist change even when it is beneficial.