Identify and briefly explain the five steps in the job analysis process.
Organizational development is concerned with changing an employee’s attitude and
perception.
Cost reduction, competitive forces, and organization design are some of the examples of
internal sources of change.
The Equal Pay Act allows employers to set different wage rates based on factors other
than sex.
According to the authors, strategic change that is driven by plans, values, and vision
will most likely endure and be rewarded in the marketplace.
Human resource forecasts include the skills and abilities already present in the firm.
The formality of written communication makes it the most effective medium for
encouraging open communication.
The discounted rate of return is considered the correct method for calculating the rate of
return.
Perception includes six steps ending with retrieval and response.
All work groups are defined by the roles that their members perform, as well as by the
hierarchy or status of these roles.
Setting policies is an important part of the controlling function.
Quality-based management believes that control of work processes is implemented first
by the work force, then by automation, then by managers, and lastly by upper
managers.
In the communication process, noise is defined as interference that prevents decoding.
Situational theorists based their views of management on __________.
a. the environment
b. the situation
c. the manager’s ability
d. statistics
e. internal processes
The receiver interprets the symbols sent by the source during the process of
a. converting.
b. edifying.
c. decoding.
d. translating.
e. encoding.
Which of the following is a benefit derived from storytelling?
a. develops partnerships
b. motivates and inspires
c. provides impetus for change
d. shapes the culture of the organization
e. all of the above
To plot measurements over a specific time period to determine how something is
changing over time, a manager would use
a. histograms.
b. run charts.
c. control charts.
d. Pareto charts.
e. flow charts.
________, also called bar charts, show the frequency of each particular measurement in
a group of measurements.
a. Pareto charts
b. Run charts
c. Scatter diagrams
d. Histograms
e. Fishbone diagrams
College campuses are a major source for organizations to recruit
a. executives.
b. front-line workers.
c. experienced employees.
d. assistants.
e. first-level managers.
A student’s question at the end of a professor’s lecture is an example of
a. feedback.
b. noise.
c. decoding.
d. medium of transmission.
e. message reversal.
Unlike face-to-face communication, written communication has the drawback of
a. discouraging feedback.
b. taking more time for preparation, distribution, and responses.
c. pressuring receivers to respond without enough thought.
d. creating ambiguity.
e. requiring the input of more people.
Mission statements have many characteristics, the characteristic of an effective mission
statement that serves as a source of inspiration and motivation to stakeholders is called:
a. customer focus
b. achievable
c. motivational
d. specific
e. unrealistic
__________ is the process of focusing on salient information and ignoring unimportant
information.
a. Attention
b. Retention
c. Interpretation
d. Retrieval
e. Response
Harvard Professor David Garvin suggested eight planning values, the value that
describes characteristics of the product’s life is called?
a. performance
b. conformance
c. reliability
d. durability
e. serviceability
A receiver’s response to the sender’s message is called
a. impact.
b. reaction.
c. decoding.
d. redirection.
e. feedback.
The global boom as been fueled by which of the following?
a. transportation
b. communication
c. technology
d. all of the answers are correct
e. none of the answers are correct
A middle manager:
a. is often called a supervisor
b. is responsible for formulating strategy
c. plans, organizes, and controls the work of other managers.
d. is a non-supervisory position.
e. is a technical specialist.
__________ people are more likely to have high levels of stress and coronary heart
disease.
a. Internal locus of control
b. External locus of control
c. Neutral locus of control
d. Type A personality
e. Type B personality
What percentage of major U.S. firms test for substance abuse, according to an
American Management Association survey?
a. 35
b. 50
c. 60
d. 75
e. 90
Which information can a manager legally give about a former employee when a
potential employer calls for a reference check?
a. kinds of projects the employee did
b. whether the employee attends church
c. employee’s age
d. employee’s medical records
e. employee’s race
The ______________ is a systematic method of collecting and evaluating information
about an organization’s communication efforts.
a. channel evaluation
b. communication audit
c. information analysis
d. communication rating scale
e. communication survey
The cognitive condition that occurs to an individual in a work organization when the
role requirements of job are not clear to the role occupant is called?
a. role conflict
b. role ambiguity
c. role overload
d. role intention
e. role creation
The awareness of and the ability to read cues from other people is considered which of
the following?
a. self-concept
b. self-esteem
c. self-efficacy
d. self-monitoring
e. self-evaluation
___________ is a test, which measures specific job-related knowledge.
a. Job knowledge test
b. Psychological test
c. Education test
d. Cognitive Ability test
e. Interest test
The ____________ approach to organizational design suggests that different designs
are effective in different situations.
a. contingency
b. circumstantial
c. variable
d. flexibility
e. adaptability
Ford International acquired a new business that never really took off — Citrus Rush.
Citrus Rush is a new semi-carbonated drink that is high in Vitamin C and has all the
benefits of that Gator drink but tastes great. At the present time, Citrus Rush has low
market share and a low growth rate. According to the BCG matrix, which of the
following strategies is recommended?
a. build
b. hold
c. divest
d. heavy capital investment
e. no strategy recommended
Which technology uses radio waves to connect to the internet?
a. VoIPs
b. blogs
c. wireless networks
d. intranets
e. group shareware
Performance standards are important because they:
a. are used by all organizations
b. create behavioral expectations, can be compared to actual performance, and can be
used to hold workers accountable.
c. must be agreed upon by all members of the organization.
d. are always developed by management.
e. unions are fiercely opposed to them.
In the process of measuring organizational change, the overall impression that the
person has about the organizational change is called ?
a. organizational program
b. empowerment
c. outcome
d. learning
e. global reaction
The Hawthorne studies pointed out that workers were motivated by more than
__________.
a. internal motivators
b. achievement
c. status
d. money
e. management
A mortgage lender that groups jobs according to consumer and commercial loans is
using ________________ departmentalization.
a. product
b. geographic
c. market
d. customer
e. functional
Communication between two people, usually face-to-face, is called _________
communication.
a. oral
b. human
c. perceptive
d. interpersonal
e. participative
the tendency to select salient positive or negative characteristics of an individual and
focus solely on that is often called which of the following?
a. Priming
b. Recency
c. Halo Effect
d. Stereotyping
e. Selective perception
Comprehensive long term planning is known as:
a. operational
b. tactical
c. strategic
d. departmentalized
e. unitary
A performance standard used in the control process must
a. be unique to the product.
b. meet majority consensus.
c. be measurable.
d. conform to industry standards.
e. be flexible for different operating conditions.
After Mr. Peters death in November, Mr. James Peters announced in early December
that he decided to automate all aspects of Peters: Lawn Chemicals to include sales,
production, and fulfillment (Delivery) online. This came as a shock to all employees
who had followed a manual system for the past thirty years. On December 10, 2003,
they shutdown for three weeks and reopened the business on January 1, 2004 as an
entirely new company. This is an example of a revolutionary planning model.
An administrative assistant would be a line position in an organization.
The World Trade Organization’s purpose is to lend money to underdeveloped countries
for projects such as roads, factories, and medical facilities.
According to Herzberg, motivators factors that relate directly to the job content include
achievement, advancement, the task or work itself, and the physical conditions of the
work setting.
Cultural diversity refers to the differences found between people from different
countries.
The true test of any manager is her ability to plan.
Management history has taught us that whenever possible, being reactive is better than
being proactive.
The objective of the traditional compensation function is to create equitable rewards.
Quality control focuses on exceeding customer expectations.
The technological imperative suggests that as technological complexity increases, the
organizational structure should remain steady and not add any change to the equation.
What is the difference between a work team, a task team, and a management team?
A thermostat is an example of concurrent control.
Organization vision is the term that means it is the responsibility of every employee to
watch out that they do their job correctly.
According to the authors, People-Change-Technology agents focus on how to best
change technology and structure to increase overall organizational effectiveness.
Total quality control (TQC) differs from statistical process control (SPC) because it
does not utilize statistics.
A quality objective is most likely determined by some aspect of the physical product.
Discuss the components of organizations social responsibility.
The sexual harassment known as quid pro quo harassment occurs when a superior’s
unwelcome sexual advances influence an employee’s job or advancement.
An effective group is created, managed, and developed over time by managers and
group members.
A mission statement should include a description of the major competitors.