One reason that managers today see a workforce with many different values is that
a. the dominant cultures in organizations are weaker than in the past.
b. employees come from more diverse ethnic groups than in the past.
c. employees are less committed to organizations than in the past.
d. employees have more education than in the past.
e. values are less stable and enduring than in the past.
Which of these jobs has a high range and depth?
a. fast-food restaurant cook
b. hotel desk clerk
c. cashier
d. assembly line worker
e. bookkeeper
During job analysis, ___________ are useful for showing the formal relationships
among departments and units.
a. organization charts
b. chains of command
c. flowcharts
d. job descriptions
e. interviews with managers
Entitleds are more likely to accept which of the following?
a. a fair contract
b. slightly more than the average
c. slightly less than the average
d. not concerned with fairness
e. none of the answers are correct
Which of the following is not a reason for organizational complexity?
a. mergers
b. strategic alliances
c. acquisitions
d. business school curriculum
e. restructuring
A reward that is distributed in a specific way based the performance of a previous
behavior is called a:___________.
a. SR reward
b. non-contingent reward
c. contingent reward
d. reinforced reward
e. expectancy
Which one of the following is not a benefit of a virtual team?
a. brings geographically dispersed people together.
b. increases work quality through greater interaction and coordination.
c. greatly increases the time it takes to complete a project
d. reduces transmittal and paper costs.
e. because more people are involved it reduces employees costs per transaction.
The basic cognitive condition that occurs to an individual in a work organization when
an incompatibility exits between the role’s requirements and the individual’s own beliefs
or expectations is called?
a. person-role conflict
b. role ambiguity
c. role overload
d. role intention
e. role creation
Frederick Taylor’s work was a force that propelled
a. the scientific management movement.
b. the time and motion system.
c. vocational training.
d. the craftsmanship movement.
e. the specialized management movement.
Which of the following is part of the social-cultural force in an American organization’s
external environment?
a. the current level of the federal minimum wage for employees
b. the relocation of manufacturing jobs from the United States to other countries
c. an increasing number of overweight people in the U.S. workforce
d. the introduction of laws requiring stricter financial reporting procedures for firms
e. an increasing number of imported products sold in the United States
___________ attempts to build employee satisfaction by giving employees more
different tasks to do in their current jobs.
a. Job enlargement
b. Job specialization
c. Job design
d. Job rotation
e. Job range
A decision making technique that anonymously seeks decision making input from
judges who complete a set of sequential questionnaires that are interspersed with
summarized information and feedback from several people and asks them to
recommend some action (make a decision). This technique has the advantage of
including several judges (decision makers) who are not biased by knowing each other.
This decision-making technique is called:
a. groupthink
b. brainstorming
c. Nominal Group Technique
d. Delphi Technique
e. reengineering
An interviewer asks candidates seeking a managerial position to show how they would
reprimand a subordinate, with the interviewer acting the part of the subordinate. This
interviewer uses the ______________ type of interview.
a. nontraditional
b. situational
c. simulation
d. dramatic
e. unstructured
According to Maslow, the need described as offering the fulfillment of human potential
and personal growth is called the _______ need.
a. physiological
b. safety
c. social
d. self-esteem
e. self-actualization
What is the context for the systems view?
a. interdependent units
b. the environment
c. people and processes
d. open systems
e. management principles
The extent to which employees find jobs to be important, worthwhile, and valuable is
the psychological state termed
a. experienced responsibility.
b. knowledge of results.
c. sense of accomplishment.
d. sense of value.
e. experienced meaningfulness.
Forecasting human resource needs and outlining how to fulfill and manage them is part
of
a. equal employment opportunity.
b. organizational resource strategy.
c. human resource design.
d. human resource planning.
e. resource determination.
Which of the following is the last step in the planning process?
a. benchmarking
b. determining goals
c. implementing the plan
d. determining goals
e. control
An organization uses ________ to control the availability and cost of financial
resources through its operating cycle.
a. discounted rate of return
b. the payback method
c. cash flows and working capital budgets
d. inventory buildup
e. rate of return on investment
A contemporary view of managerial roles suggest that managers
a. work both inside and outside of the organization to best represent their area of
command
b. need to manage information, manage people, and manage action
c. exclusive reliance on static managerial roles may not be enough to achieve objectives
d. managers are often more advocates and resource allocators than supervisors and
monitors.
e. all of the above are correct.
Which of the following is not one of Fayol’s management functions?
a. controlling
b. predicting
c. planning
d. organizing
e. commanding
Which of the following is a reason that employees resist change?
a. It involves uncertainty.
b. They have a different frame of reference than that of management.
c. They know change is always negative.
d. a and b
e. All of the above
Statistician Walter Shewhart described the control process in terms of the concepts of
a. intention, processing, and evaluation.
b. determining, manufacturing, and judging.
c. specification, production, and inspection.
d. objectives, operations, and corrections.
e. plans, outcomes, and revisions.
Formal channels of communication generally follow the organization’s
a. chain of command.
b. design.
c. culture.
d. organization’s strategic plan.
e. structure.
A type of standing plan that serves as a guideline for expected behaviors is known as a:
a. policy
b. procedure
c. method
d. rule
e. essential requirement
The performance of the management process in an international business setting is
considered which of the following?
a. international business
b. international management
c. global business
d. global management
e. none of the answers are correct
_______________ refers to the extent to which an organization’s communications and
procedures are written and filed.
a. Documentation
b. Formalization
c. Complexity
d. Process management
e. Centralization
Factors that include individual attitudes, feelings, mental models, or preferences make it
difficult for people to identify a problem. These factors are referred to as:
a. perceptual anomalies
b. scapegoating
c. symptoms
d. misperceptions of reality
e. personality dimensions
The exclusivity or degree of difficulty in accessing a website is referred to as?
a. supportive
b. formative
c. richness
d. reach
e. affiliation.
The responsibility for quality control ultimately rests with
a. teams.
b. managers.
c. the work force.
d. suppliers.
e. inspectors.
As part of their continuous improvement process, managers should
a. work to minimize the range of common cause variation.
b. try to eliminate all types of variation.
c. accept that special cause variation is normal.
d. establish systems with no random variation.
e. expand the minimal range of acceptable variation.
Compare the mechanistic model, the organic model, and the contingency approach to
organizational design.
A trading company serves as a link between buyers and sellers in different countries.
According to the text, need is the set of forces that motivate behavior and determine its
form, direction, intensity, and duration.
A psychological contract is a set of expectations a worker has regarding what he or she
will give and what he or she will receive from the organization.
Identify the primary and then secondary skills needed by a first line manager, and a top
level manager.
What are the political-legal environment factors that should be examined before
entering a global market?
An example of an indirect force of the external environment would be when a wireless
telephone company announces a price drop after its main rival lowered prices.
To change the culture, a leader should first benchmark the current culture.
Contingent rewards are distributed based on the occurrence of specific behavior.
To be empowered, employees must perform work with low specialization and must
believe the work is meaningful.
Human resource planning tries to decide how to use available talent and skills so that
both the organization and individual employees can benefit.
Individuals at different levels in the organization have the same frame of reference.
In the workplace of tomorrow, workers will not only be given interesting tasks, but will
increasingly participate in decisions about how to perform those tasks.
A network organization is a form of organizational design than can include customers
and suppliers in a relationship with a manufacturer.
Affirmative action means that employers never consider factors such as race, sex, or
age of individuals in employment decisions.
Cash flows and working capital budgets provide the principal means of controlling the
availability and cost of financial resources.
Job depth is the term for the number of tasks a worker performs.
Standing plans are useful for guiding human behavior in reoccurring situations.