As more women enter the work force each year, more women are promoted to higher
ranks in organizations. This gradual process is an example of an activity or event that is
said to be:
a. revolutionary
b. normal introduction
c. evolutionary
d. proscribed
e. segmental
Communication is defined as the
a. processing of language between two people.
b. transmission of information from a sender to a receiver.
c. verbal or nonverbal interaction between a source and a receiver.
d. exchange of information between a source and an audience.
e. the common meaning resulting from the sharing of information.
More states are prohibiting (through the force of state laws) the use of the oxygenator
MTBE to meet emission standards. In some states, this prohibition has shapely
increased the demand for ethanol which is a environmentally friendly substitute for
MTBE. This form of change is known as a(n) _____________?
a. social force for change
b. internal force for change
c. governmental force for change
d. industry-wide force for change
e. competitive force for change
Resistance to change is a common human condition and can come from many sources.
Inflexible rule, procedures, policies, red tape, and traditional ways of conducting
business can serve as a existing force. This form of resistance is known as __________?
a. self interest
b. habit
c. fear
d. peer pressure
e. bureaucratic inertia
Organizations commonly group jobs in departments based on
a. line positions.
b. degree of specialization.
c. products.
d. overall strategy.
e. chain of command.
___________ is the term for the activities used to attract job candidates with the
abilities and attitudes an organization needs to meet its objectives.
a. Hiring
b. Recruitment
c. Acquisition
d. Personnel procurement
e. Enlistment
A decision
a. is a choice among alternatives
b. includes the implementation of the chosen alternative
c. has a scope or time horizon
d. can effect the organization for years
e. all of the above
Peter Senge observed that to remain competitive, organizations must learn to deal with
__________.
a. strategic planning
b. functional planning
c. economy of scale
d. uncertainty
e. cycle time reduction.
A manager is worried that the economy is starting a downturn. After visiting a site for a
new store, the manager remembers only the negative aspects of the site. This manager
has used
a. deliberate omission.
b. selective perception.
c. frame of reference.
d. resistance to change.
e. source credibility.
Task identity, task significance, and skill variety contribute directly to a psychological
state called
a. experienced responsibility.
b. personal significance.
c. experienced meaningfulness.
d. knowledge of results.
e. self-esteem.
___________ control focuses on preventing deviations in the quality and quantity of
resources used in an organization.
a. Operational
b. Preliminary
c. Prescriptive
d. Specification
e. Proactive
Hersey Blanchard’s Situational Theory of Leadership recommends several different
leadership styles depending on follower readiness. The recommend leadership style for
the highest level of follower readiness is called ____________.
a. Delegating
b. Participating
c. Selling
d. Telling
e. Advising
__________ is the process of storing sensory information in long-term memory.
a. Attention
b. Retention
c. Interpretation
d. Retrieval
e. Response
Good communicators do all of the following except which one?
a. use simple language
b. ask questions
c. seek new ideas
d. encourage feedback
e. evaluating others’ ideas.
Which of the following is not an example of a measurable objective?
a. profitability
b. market share
c. efficiency
d. budget
e. quality
Which of the following statements describes organizations’ involvement in global
competition?
a. Few firms with fewer than 500 employees are engaged in international business.
b. Organizations with fewer than 500 employees lack the resources to compete on a
global basis.
c. The size and experience of firms competing globally vary a great deal.
d. Small, newer organizations are better able than large, older ones to adapt to foreign
competition.
e. Managers of U.S. firms face greater global competition than those managing foreign
firms.
Which of the following is a method of identifying current conditions?
a. benchmarking
b. telecasting
c. exit-polling
d. restructuring
e. budgeting
Planning values should reflect the realities of internal and external environments. An
example of an external environment consideration might be:
a. customer satisfaction
b. employee attitudes toward quality
c. new organizational processes
d. continuous improvement practices
e. budget considerations
GM’s efforts to hire a more diverse workforce is an example of which of the following
forms of change?
a. social force for change
b. internal force for change
c. governmental force for change
d. industry-wide for change
e. competitive force for change
Which strategy involves keeping costs and prices lower than those of competitors?
a. cost leadership
b. differentiation
c. cost focus
d. focused differentiation
e. none of the answers are correct
Taylor said that efficiency could come from which of the following?
a. cooperation
b. motivation
c. leadership
d. specialization
e. management
Inspection would take place only at the end of production in an organization that
a. has adopted total quality management.
b. uses a traditional management style.
c. adheres to Deming’s 14 points.
d. has empowered the employees.
e. successfully uses the team approach.
An important aspect of establishing decision criteria is
a. the magnitude of the problem.
b. the number of steps in the decision making process.
c. the use of subjective assessment by a decision maker.
d. developing biasing techniques.
e. implementing the decision.
The type of interview that gives interviewers the most autonomy in discussing
important issues is the ____________ interview.
a. unstructured
b. situational
c. semistructured
d. informal
e. free-form
Fancy Pop acquired a new business that never really took off — Shock Cola. Shock Cola
is a new semi-carbonated drink that is high in Vitamin C and has all the benefits of that
Gator drink but tastes great. At the present time, Shock Cola has low market share and a
low growth rate. According to the BCG matrix, it would be classified as a:
a. star
b. cash cow
c. question mark
d. dog
e. pony
Which of the following is part of an organization’s internal environment?
a. a policy of adjusting wages and salaries according to inflation
b. the practice of withholding federal income tax from employees’ paychecks
c. increased exports by a developing nation to the United States
d. increased demand for the organization’s products
e. a new product introduced by a competitor
Equal employment opportunity (EEO) is a
a. policy aimed at eliminating discrimination in hiring and employment practices.
b. U.S. Department of Labor administrative program to create more jobs
c. federal agency charged with maximizing employment for minorities.
d. voluntary social responsibility program showing an organization’s fair job practices.
e. a set of guidelines suggested by the government for employers to use to be unbiased.
The __________ lends money to underdeveloped countries for a variety of projects.
a. Latin American Trade Association
b. GATT
c. OPEC
d. World Bank
e. EU
Selection tests have the characteristic of _________ if they provide consistency of
measurement.
a. validity
b. predictability
c. reliability
d. dependability
e. accuracy
An organization using project management principles, teams, and delegation of
authority would
a. build several levels of management in its structure.
b. use a wide span of control.
c. be considered a tall organization.
d. use a narrow span of control.
e. use the same span of control for all managers.
Feedback helps the communicator determine if the message was decoded correctly.
Self-interest, fear, and peer pressure are some of the reasons for employee resistance to
change.
The main output of a job analysis is an organization chart.
Through centralization, lower-level managers throughout the organization have the
responsibility to identify problems, recommend solutions, and make decisions on their
own.
Production management focuses on manufacturing technology and the flow of material
to a manufacturing plant.
Grapevines exist even in organizations with effective formal channels of
communication.
Human resource management includes activities involved in hiring, training, and
keeping employees.
The disturbance handler role is defined as providing information and direction for
subordinates.
J.M Juran notes that failure to pay attention to quality can have an impact on society by
introducing inferior products or services into the marketplace and thereby introducing
risks to consumers and potential liability for the organization.
Performance = Ability+Skill+Effort.
Blogs can be considered important communication technology.
Group development describes the progression from a collection of people literally
tossed together for a common purpose.
MNCs have their headquarters in one country, and productions or operations in another.
The flow chart is the formal channel that defines the lines of authority from the top to
the bottom of an organization.
Identify and describe three corporate level strategies. Finally provide an example of a
company that would use each one of these strategies.